Sharon L. Bryant

404-***-**** cell ad1vkf@r.postjobfree.com

Production Control, Customer Service, Post Sales Representative

Self-motivated, detail-oriented and highly effective inside sales, customer service and technical support rep. Strong organizational, multi-tasking and project management skills. Excellent math, communication, analytical and problem-solving skills. Advanced skills in Microsoft Office including Word, Excel, PowerPoint, Access and Outlook. Proficient in SAP, Service Now, Flash and electrical products and systems. Great follow through skills. Core competencies include:

Customer service. Over 25 years of progressive experience in customer service. Developed a devoted customer base at Cooper Lighting. Solid product knowledge. Very effective at explaining technical concepts in layman’s terms. Provided outstanding customer support for 100+ accounts in seven states.

Inside sales and technical support. Earned a reputation as an effective problem solver. Found solutions to work around manufacturing delays.

Warranty. Worked in the post-sales warranty department. Reviewed claims, processed return material authorizations (RMAs) and entered replacement orders within a 48-hour time frame.

Professional Experience

August 2010 Yokogawa Corporation of America Newnan, Georgia

Yokogawa Corporation is the leading manufacturer and supplier of test, measurements, field instruments, process control and information products.

Production Control Specialist August 2010--Current

Maintain inventory levels established by BUs for domestic and international products by Kanban Control

Review product kanban levels and adjustments as required

Expedite customer orders as required with international or domestic vendors and with Manufacturing to ensure customer satisfaction

Modify manufacturing production line orders to the level of capacitance for each product

Monitoring the tag request program on Boss and printing the Production Control Tags

Order handling and initiating purchase orders and following up on work in progress to ensure conformance to schedule and customer demand

Negotiate production and manufacturing items with Customer Service

Monitor and follow up on all Past Due orders to resolve and properly communicate issues as required

Releasing sales orders thru PC Cockpit, creating production orders and generating pick tags

Work with the manufacturing line on changes, cancellations and deletions

Negotiate sales orders from lead time sheet for Customer Service and suppliers.

Process returns material authorizations (RMAs) and entered replacement orders within a 24-48-hour time frame.

Perform other duties as required

1997 – 2010 Cooper Lighting Peachtree City, Georgia

Cooper Lighting (cooperlighting.com) is a $1.4B manufacturer of residential, commercial and industrial lighting.

Post Sales Representative 2008 – 2010

Coordinated with lighting agents, factories, contractors and architects to resolve field service problems.

Submits credit request to appropriate dept for authorization and processing

Handling customer complaints and concerns in a professional manner

Frequently persuaded customers not to return products and switch to a competitor.

Reviewed claims, processed return material authorizations (RMAs) and entered replacement orders within a 48-hour time frame.

Created and maintained job files in the quality module (QM) database. Worked directly with contractors (who were resolving the field problems) to set up their accounts (vendor profile, W-9s, cash or credit).

Negotiated labor costs and established corrective action procedures to resolve issues in the field.

Receiving and entering phone and fax orders and processed change or cancellation to delivery.

Generated field service reports, analyzed issues and determined if they were the result of a manufacturing, customer service or contractor error.

Provided negotiated quoted prices

Provide assistance by telephone to customers, contractors, end-users, distributors and business partners concerning product deliveries, returns and exchanges.

Performs clerical duties such as faxing forms, preparing checks for payment, credit documents and answering routine question

Discussed issued from engineers, technical, inside / outside sales rep, and customer service reps and also maintained department files for each distributor

Responsible for entering, verifying and processing orders for replacements parts for correcting errors (shortages, wrong item shipped, etc.) pricing and expediting orders.

Set up new contractors in the system, tax id numbers for proper payment

Provide excellent customer service at all times

Customer Service Rep/ Product Specialist 1997 – 2008

Responsible for 100+ accounts in seven states: MA, NY, NJ, OH, PA, KY and VA.

Reviewed agent orders for accuracy of nomenclature, pricing and product availability.

Entered pricing and product data into order processing system, directed pricing issues to the quotations specialists for review and approval, and oversaw the proper maintenance of order files and product information.

Supervised the work of data entry clerks to ensure proper entry of products and order details; expedited orders with the factory support team to meet scheduling deadlines.

Received incoming calls and modified existing orders related to cancellations, changes, additions and deletions to accommodate agent’s requests.

Resolved billing and commission discrepancies to satisfy the agent and/or accounting requests.

Education

Accounting Certificate AIB School of Banking BankSouth

Business Office / Education Diploma South Georgia Technical College Americus, Georgia

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