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United States Customer Service

Location:
Lawrenceville, GA
Posted:
December 11, 2023

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Resume:

Tierre L.S. Price

**** ******* **** *** ****

Columbus, Ga. 31903

E-mail: ad1vjy@r.postjobfree.com

Home: 706-***-****

Work Experience

The Reserve Network

Housing Authority of Columbus Ga (Family Service Worker)

Columbus, Georgia United States

Supervisor: Mr. Johnathan – (706) 324 – 1910; Contact: Yes (05/2021 – 11/2023)

Provides support services to families in a community.

Refers them to other agencies or programs as needed.

Serves as the primary point of contact of family members, ensuring they maintain an active line of communication.

Offer hands-on help to support parents in providing a better environment and lifestyle for their children.

Intervene in difficult family situations or develop strategies to support struggling families.

verify information, maintaining databases, and assisting in all procedures, all while updating families for any progress.

coordinate with other social workers to provide the most effective service.

Columbus Consolidated Government Columbus Parks and Recreation

Frank D. Chester (Activities Leader (MANAGER))

Columbus, Georgia United States

Supervisor: Tim Marshall – (706) 685 – 8016; Contact: Yes (02/2020 – 04/2021)

Develops sports and recreational programs that are well-suited for a company’s

client base.

Schedules the use of facilities so that activities do not conflict with one another.

Ensures the right equipment is on hand for all activities, and that it is also

functioning properly.

Orders supplies needed for certain activities.

Advertises the availability of certain activities to draw others in

Oversees other recreational staff members and volunteers

Secures funding for special projects and events

Evaluates the effectiveness of certain programs and makes modifications to them

as needed.

Adheres to safety practices, and ensures that other participants do likewise

Can develop a sense of teamwork among others.

Meets and greets participants and answers any questions they may have about

certain programs.

WALMART

ECOMMERCE SHOPPER/ CUSTOMER SERVICE REPRESENTATIVE

Columbus, Georgia United States

Supervisor: Ms. Charmaine Cooper - (706) 596- 1873; Contact: Yes (05/2016 - 11/2019)

Ensure that online stores are visually appealing, easy to navigate, and furnished with

accurate, up-to-date content.

Provide assistance to customers and perform duties such as recommending products.

Takes orders through telephone or live chat, solving customer inquiries, tracking

shipments, processing financial adjustments, developing a trusting relationship with

customers, and looking for products online.

CONVERGYS

CUSTOMER SERVICE REPRESENTATIVE/ CALL CENTER MANAGER

Columbus, Georgia United States

Supervisor: Greg McCoggle– 706-***-****; Contact: Yes (10/2013 – 06/2017)

Analyze and answer requests by telephone providing 24-hour-a-day

business-to-business roadside assistance and towing services in the United States,

Canada, and Puerto Rico.

Performs other related duties and projects as assigned.

Supports Facilities Specialist with coordination of repairs and maintenance issues

as well as Accounts Payable

Re-route vendors to assist customers to get them to safety and or vendors to

transport vehicles to a different location.

Perform a variety of clerical and administrative functions involving data entry,

typing, and filing as well as sets up and maintains alphabetic and numeric files, do.

research, and retrieves information and reports from computer databases in order.

to provide information and copies of documents for customers that call into the

call center.

Knowledge of modern office practices and procedures, principles and practices of

records maintenance and information retrieval.

CUSTOMER SERVICE REPRESENTATIVE/CASHIER

COLUMBUS, Georgia United States

Supervisor: Ms. Lorretta - 225-***-****; Contact: Yes (05/2004 - 01/2013)

Inform customers of unit prices, shipping date, anticipated delays, and any additional

information needed by the customer.

Writes or types order form, or enters data into the computer, to determine total cost for

customers.

Records or files copy of orders received according to expected delivery date. Certain

credit ratings of customers requesting credit from the store.

Check inventory control and notify stock control departments of orders that would

deplete stock.

Route orders to departments for filling and follow up on orders to ensure delivery by

specified dates and be designated Telephone-Order Dispatcher compute price, discount,

sales representative's commission, and shipping charges. Prepare invoices and shipping.

documents.

Confer with production, sales, shipping, warehouse, or common carrier personnel to

expedite or trace missing or delayed shipments.

Good communication skills and the ability to effectively communicate verbally and in

writing.

Support and restock merchandise from the sales floor and unload the merchandise from

the trucks, stock/organize merchandise and put the clothes out on the sales floor. Restock

shelves: rearrange clothing racks to meet store needs.

RANDSTAD STAFFING (Road America) (01/2013 - 07/2013)

CUSTOMER SERVICES REPRESENTATIVE/CALL CENTER

Columbus, Georgia United States

Supervisor: Ms. Nyeshia - 706-***-****; Contact: Yes

Analyze and answer requests by telephone providing 24-hour-a-day business-to-business

roadside assistance and towing services in the United States, Canada, and Puerto Rico.

Performs other related duties and projects as assigned.

Supports Facilities Specialist with coordination of repairs and maintenance issues as well

as Accounts Payable

Re-route vendors to assist customers to get them to safety and or vendors to transport

vehicles to a different location.

Perform a variety of clerical and administrative functions involving data entry, typing,

and filing as well as sets up and maintains alphabetic and numeric files, do research, and

retrieves information and reports from computer databases in order to provide

information and copies of documents for customers that call into the call center.

Knowledge of modern office practices and procedures, principles and practices of records

maintenance and information retrieval.

Education - Higher Learning

Columbus Technical College (09/2009 – 06/2010)

Columbus, Georgia United States

Degree: - Major: Medical Assistant

GPA: 3.5 Quarter Hours: 96 (GRADUATED)

BROWN MACKIE COLLEGE (06/2008 -12/2008)

ATLANTA, Georgia United States

Degree: - Major: CERTIFIED OCCUPATIONAL THERAPIST ASSISTANT

GPA: 4.0 Quarter Hours: 46

EVEREST TECHNICAL COLLEGE (08/2007 - 04/2008)

ATLANTA, Georgia

Degree: Diploma

Major: MEDICAL BILLING AND CODING

GPA: 3.8 Quarter Hours: 96 (GRADUATED)



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