Amber Hardy

Customer Support

Goodyear, AZ

ad1vjs@r.postjobfree.com

+1-623-***-****

Authorized to work in the US for any employer

Work Experience

Medical Records Auditor

Advantmed - Phoenix, AZ

September 2023 to Present

• Travel to and from medical offices, hospitals, etc to audit medical charts (EMR, Paper)

• Perform HEDIS measures

• Use flash drive or scan medical charts at various medical facilities via our predesigned process for insurance companies

• Daily communication with onsite support team and or site contacts and clients via phone & email

• Keep track of daily progress and entered notes into company system at end of day Level III Scheduler

SimonMed - Phoenix, AZ

March 2020 to August 2023

• Scheduled and Rescheduled patient appointments for MRI/NUCMED/CT at facilities as indicated by established guidelines and protocols in call center.

• Demonstrated flexible and efficient time management and ability to prioritize workload.

• Gathered faxes, indexed faxes and filing.

• Utilized knowledge of commonly used concepts, practices, and procedures.

• Insurance verification and Utilized knowledge of insurance plans.

• Fulfilled customer needs to ensure customer satisfaction.

• Adhered to established productivity guidelines.

• Additional Tasks as assigned by management.

Route Delivery Driver

A2Zoom (Amazon) - Phoenix, AZ

September 2019 to February 2021

• Worked full time 8-10hr shift

• Began shift by arriving at the pickup station

• Followed instructions to find the package pickup area

• Scanned each package and loaded it into vehicle

• Navigated to each package drop-off location

• Checked the app for special notes and instructions from the customer

• End your shift in the Flex app after completing all deliveries. If unable to complete all deliveries, then return uncompleted packages to the pickup station

Medical Records Field Tech

Ciox Health - Arizona

March 2018 to March 2020

• Traveled to and from medical offices, hospitals, etc to audit medical charts (EMR, Paper)

• Performed HEDIS measures

• Used flash drive or scanned medical charts at various medical facilities via our predesigned process for insurance companies

• Daily communication with onsite support team and or site contacts and clients via phone & email

• Kept track of daily progress and entered notes into company system at end of day Tech Support Specialist

TurboTax - Milwaukee, WI

December 2017 to April 2018

• Received direct calls from consumer regarding their products and/or services

• Followed a specific call flow

• Creatively resolved customer issues using available technology and data

• Input personal information into a new or current account

• Educated customers on service features and benefits. PCW- Caregiver

Supportive Personal Care LLC - Milwaukee, WI

February 2016 to February 2018

• Assisted person with disabilities with daily living activities at the person's home.

• Duties performed at a place of residence (making beds, doing laundry, washing dishes) and preparing meals.

• Advised families and person with disabilities regarding such things as nutrition, cleanliness, and household activities.

• Helped client with ambulation daily

Personal Care Worker (PCW)/Shift Supervisor

Brown's Living - Milwaukee, WI

May 2015 to January 2017

• Advised families and persons with disabilities regarding such things as nutrition, cleanliness, and household activities.

• Shift scheduling, ordering products and supplies

• Maintained reports

• Inventory control

• Improved customer relations.

• Trained several associates to become PCW and Med Techs

• Created the weekly schedules.

• Conducted interviews and assisted in the Onboarding process. Supervisor

Toys 'R' Us - Milwaukee, WI

June 2013 to September 2015

• Managed daily schedules, employee shifts, and time-off requests.

• Assigned duties to employees and oversee their progress.

• Ensured that daily sales/production goals were met.

• Counted cash at the end of the shift and managed bank deposits.

• Trained and integrated new workers.

Office Support Assistant

Milwaukee County Behavioral Health Complex - Milwaukee, WI September 2013 to August 2014

• Served as primary receptionist and information resource for employees in ROI dept.

• Answered the telephone lines, screened calls and took messages for staff, and routed calls to other offices as necessary.

• Assisted with maintaining security and confidentiality which included monitoring, and recording, confidential file access and personnel filing.

• Operated computer to enter, scan, and retrieve data and type correspondence and reports.

• Compiled, verified, typed, and filed medical records of hospital and other health care facilities.

• Performed PA and Insurance verifications for all patients Education

Associate's in Health administration

University of Phoenix-Online Campus

January 2008

Skills

• Customer Service

• Call Center

• Customer Support

• Time management

• Medical billing

• Computer literacy

• ICD-10

• Documentation review

• HEDIS

• Microsoft Office

• HIPAA

• Clerical experience

• Medical terminology

• Medical records

• EMR Systems

• Multi-line Phone Systems

• Medical Coding

• Insurance Verification

• Medical Scheduling

• SharePoint

• Medical office experience

• Data entry

• CPT coding

• Caregiving

• Medicare

• QuickBooks

• Analysis skills

• Word processing

• Computer hardware

• Databases

• Typing

• Spark

• Epic

• Live chat

• Financial services

• Quality Assurance

• Hospital Experience

• Transcription

• Data collection

• AI

• EHR systems

• Windows

• Linux

• Epic (2 years)

• eClinicalWorks

• Cerner

• NextGen (1 year)

Languages

• English - Expert

Certifications and Licenses

Driver's License

Assessments

Scheduling — Proficient

December 2021

Cross-referencing agendas and itineraries to avoid scheduling conflicts Full results: Proficient

Medical billing — Proficient

November 2021

Understanding the procedures and forms used for medical billing Full results: Proficient

Customer focus & orientation — Proficient

November 2021

Responding to customer situations with sensitivity Full results: Proficient

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

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