DAWN L. JAMES

Baltimore, MD ***** 443-***-**** ad1vjn@r.postjobfree.com

Experienced professional with skills developed in financial management, analysis, payment processes, creating and developing financial statements, and fluent in the knowledge and uses of information systems. Highly capable of using data management to prepare and make key decisions that drive organizational goals. Strong interpersonal and relationship management skills, with great situational leadership and a determination to seek new and innovative systems. Seeking opportunities where my experiences and abilities in business and administration can be leveraged in a solution driven environment

Skills & Abilities

● Financial Statement Preparation

● Payroll

● Workflow improvement

● Legal Documents development

● Microsoft Office Suite (Work,

Excel, Outlook, PowerPoint)

● Personal Management

● Recordkeeping

● Interpersonal skills

Work Experience

Train Engineer Coordinator October 2019- 2023

MDOT/MARC- Baltimore, MD

● Support MDOT MTA Marc Train System as it provides services to the public.

● Dawn provides all train consist information into the Crew Authentication Server-Back Office

● Server for MARC Positive Train Control operations.

● All data entry for the CAS-BOS is performed utilizing Microsoft Accounts Payable Specialist February 2018 - 2019

State Highway Administration - Baltimore, MD

● Handles all vendor correspondence via phone or by email

● Prepares batch check runs for entry into financial system

● Monitors accounts to make sure payments are up to date

● Reconciles various accounts by identifying errors in posting or omissions by applying appropriate accounting standards

● Files, maintains, and distributes accounting documents, records and reports

● Processes remittance information from checks, drafts, and wire transfers for proper payment

● Performs all other duties required to support Accounting Department Administrative Assistant, Equal Employee Opportunity Office July 2017 – December 2017 Motor Vehicle Administration – Glen Burnie, MD

● Leverage Information systems (Excel, Outlook, Adobe) to maintain and monitor data

● Gather and manage research of employment laws and culture while preparing and maintaining cases

● Develop and process hiring packets

● Schedule, record and organize meetings, training sessions and schedules

● Arrangement of itineraries

● Process work supply orders

Administrative Assistant, Mobility Certification August 2015 - June 2017 Motor Vehicle Administration – Baltimore, MD

● Management and review of user application

● Gather and provide data for application processes

● Ensure all application and documentation meets legal and ethical protocol

● Maintained all department spreadsheets

● Collected and processed all daily revenue

● Ran all end of the day reporting for accuracy

● Process invoices and payroll

● Responsible for all other administrative duties

Customer Account Representative July 2013 - November 2013 Maximus – Baltimore, MD

● Develop and process information for Healthcare insurance determination

● Compare and analyze insurance plan rates for data development

● Create and maintain accounts

● Helps process and complete applications with healthcare current and future healthcare consumers

● Provide future healthcare consumers with information on various plans Information Specialist August 2007 - May 2012

Department of Veteran Affairs– Baltimore, MD

● Processed information according to Federal Regulations and policies

● Compile documentation for Healthcare providers and various government agencies

● Implemented controls to protect Veteran privacy and security according to HIPAA

● Use information systems to record and maintain military records while implementing electronic database

● Act as physician to patient liaison

● Prepare and submit military and medical records for Veteran benefits

● Researched, organized and prepared documents for Federal Attorney's

● Collected and processed revenue for remittance to cashier Bank Teller March 2004 - April 2006

M & T Bank – Parkville, MD

● Responsible for the exchange and distribution of cash and monetary securities

● Manage customer accounts

● Process customer transactions, deposits and withdrawals

● Record and balance bank vaults

● Execute exchanges of cash

● Reconciled all monetary transactions

Patient Relation Specialist November 2000 – August 2003 John Hopkins Hospital – Baltimore, MD

● Ensure that all policies and hospital protocol is appropriately followed

● Locate and direct patients for appointments and surgeries

● Managed the safety and security of impatient services

● Organize and implement family accommodations

● Resolve patient conflict and complaints

● Assure the fair treatment of patients, and monitor hospital accesses Education

Community College of Baltimore County Baltimore, Maryland Johns Hopkins University Baltimore, Maryland

Carver Vocational Technical High school Baltimore, Maryland

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