ABOUT ME

An accomplished & knowledgeable professional aiming for senior level assignments in Administration / Front office / Human Resource

WORK EXPERIENCE

WORK FROM HOME

INDIAN LOCAL COMPANY [ 07/2023 – 12/2023 ]

City: MUMBAI

Country: India

.Calling customers related to the status of online orders CUSTOMER CARE EXECUTIVE

NMC HEALTHCARE [ 11/11/2018 – 23/11/2022 ]

City: DUBAI

Country: United Arab Emirates

Customer Care Administration (Reception)

·Creating a welcoming atmosphere by greeting visitors and direct them to the appropriate area

·Answer and direct phone calls in a prompt and polite manner

·Keeping a clean and calm reception area

·Assisted in organizing and scheduling appointments and handling front desk operations

·Registering patients and verifying Insurance coverage

·Ensured patients are well informed about the charges prior to be seen by the physician

·Processing billing and payments, using medical software

·Record minutes of meetings

·Write and distribute email

·Produce and distribute correspondence and prepare memos, letters, faxes and forms

·Assist in the preparation of regularly scheduled reports

·Maintaining Filing system

·Book Travel arrangements

·Precisely completed appropriate administrative documentation and contacts list

·Order office supplies

·Comfort visitors by providing general support and answering any questions they may have

·Liaise with executive and senior administrative assistants to handle requests and queries from senior managers

·Faxing, scanning, filing, and mailing documentation

·Other clerical duties

Human Resources Executive

CEDP SKILL INSTITUTE [ 05/2018 – 06/2018 ]

City: MUMBAI

Country: India

Amrita Hendre

Nationality: Indian Date of birth: 16/08/1982 Gender: Female

Phone number: +91-913******* Email address: ad1vjj@r.postjobfree.com

WhatsApp Messenger: +919*********

Home: Crestia, Casa Bella Gold, Palava, Kalyan Shil Road, 421204 Thane (India)

·Responsible for new talent acquisition keeping in line with the strategic direction and growth of the organization.

·Developed, managed and monitored the performance of multi-skilled workforce and ensured smooth implementation of HR policies for manpower planning, recruitment, selection, induction as per job requirements of the organization.

·Accountable for identifying, selecting, and modifying instructional resources to meet the needs of the employees with varying backgrounds, learning styles, and special needs HUMAN RESOURCES ADMINISTRATION EXECUTIVE

SPACE MOULDERS [ 09/2012 – 03/2017 ]

City: MUMBAI

Country: India

·Keeping a clean and calm reception area

·Creating a welcoming atmosphere by greeting visitors and direct them to the appropriate area

·Assisted in organizing and scheduling appointments and handling front desk operations

·Write and distribute email

·Produce and distribute correspondence memos, letters, faxes and forms

·Assist in the preparation of regularly scheduled reports

·Maintaining Filing system

·Precisely completed appropriate administrative documentation and contacts list

·Order office supplies

·Answer and direct phone calls

·Faxing, scanning, filing, and mailing documentation

·Responsible for new talent acquisition keeping in line with the strategic direction and growth of the organization.

·Developed, managed and monitored the performance of multi-skilled workforce and ensured smooth implementation of HR policies for manpower planning, recruitment, selection, induction as per job requirements of the organization.

·Accountable for identifying, selecting, and modifying instructional resources to meet the needs of the employees with varying backgrounds, learning styles, and special needs QUALITY ANALYST (UK BASED)

SERCO GLOBAL SERVICES [ 01/2012 – 07/2012 ]

City: MUMBAI

Country: India

.Listening to recorded calls done by the team members and providing feedback in on Greeting, Opening of the call, Language, Grammar, Sentence formation, Process knowledge, Probing, Resolving the queries of the customer and Ending of the call in order to improve their performance on the call

.Rating the call based on KPI's and Quality Parameters FREELANCE TRAINER

TRAINING INSTITUTES [ 02/2011 – 12/2011 ]

City: MUMBAI

Country: India

.Training the students on leadership, call center familiarization and developing their personality TEAM DEVELOPER (US BASED)

Bank of America Continuum Solutions [ 04/2006 – 12/2010 ] City: MUMBAI

Country: India

Assisting the Team leader in daily & monthly Reports Managing the team

Attending meetings with US clients

Allocation of work

Quality of calls and providing the feedback to the team members in order to improve their performance Other language(s):

English

LISTENING C2 READING C1 WRITING C1

SPOKEN PRODUCTION B2 SPOKEN INTERACTION C1

Hindi

LISTENING C2 READING C1 WRITING C1

SPOKEN PRODUCTION C1 SPOKEN INTERACTION C1

CUSTOMER SERVICE PROFESSIONAL (US BASED)

SITEL INDIA (DELL PROCESS) [ 02/2004 – 02/2005 ]

City: MUMBAI

Country: India

Answering incoming calls made by the customers

Resolving the queries and troubleshooting the issues Giving the excellent customer service to the customers EDUCATION AND TRAINING

Advanced Certificate Course in HUMAN RESOURCES MANAGEMENT WELINGKAR'S INSTITUTE OF MANAGEMENT [ 04/2015 – 06/2015 ] City: MUMBAI

Country: India

BACHELORS DEGREE IN BUSINESS ADMINISTRATION & POLITICAL SCIENCE UNIVERSITY OF MUMBAI [ 03/2005 – 05/2006 ]

City: MUMBAI

Country: India

LANGUAGE SKILLS

Mother tongue(s): Marathi

Levels: A1 and A2: Basic user; B1 and B2: Independent user; C1 and C2: Proficient user DIGITAL SKILLS

Microsoft Office

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