MELANIE KINGSBURY

Fort Worth, TX *****

682-***-**** - ad1viv@r.postjobfree.com

PROFESSIONAL SUMMARY

Diplomatic Customer Service Agent versed in applying strong communication, problem-solving skills and polite, professional demeanor to resolve customer issues and maximize satisfaction. Experienced in exceeding performance goals in fast-paced call center environments. Trained in connecting with customers to build positive relationships and strengthen loyalty.

SKILLS

Excellent Multitasking

Brand Development and Awareness

Teamwork and Collaboration

Interpersonal Skills

Attention to Detail

Verbal and Written Communication

Customer Service

Call Center Operations

Customer Correspondence

Complaint Resolution

Customer Inquiries

Customer Support

Payment Processing

WORK HISTORY

02/2022 to Current Social Media Manager

Twitch – San Francisco, CA

Used editing and graphic design tools to create content and visuals for social channels.

Created social media strategies to increase sales and brand awareness across multiple platforms.

Tracked social media metrics to determine audience growth rate, volume and reach.

Engaged with and responded to online audience through relevant comments. 10/2021 to 06/2023 Professional Bus Operator

ABM INDUSTRIES – Dallas, TX

Operated bus professionally and interacted with passengers to foster pleasant rides. Performed pre-trip inspection and mechanical checks before scheduled run. Obeyed DOT rules and regulations and local laws to maximize safety. 04/2018 to 04/2020 Supervisor/Professional Bus Operator Remote Parking/ ABM – Grapevine, TX

Operated bus professionally and interacted with passengers to foster pleasant rides. Performed pre-trip inspection and mechanical checks before scheduled run. Obeyed DOT rules and regulations and local laws to maximize safety. Inspected vehicles and checked gas, oil and water levels prior to departure. Reported delays or accidents.

Dispatching and answering Telephone for Customer service 03/2017 to 04/2018 School Bus Driver

Goldstar Transit – Saginaw, TX

Performed pre-trip inspection and mechanical checks before scheduled run. Followed schedules and routes to maintain timely arrivals and departures. Obeyed DOT rules and regulations and local laws to maximize safety. 09/2016 to 03/2017 School Bus Driver

Durham School Services/ Keller ISD – Keller, TX

Performed pre-trip inspection and mechanical checks before scheduled run. Followed schedules and routes to maintain timely arrivals and departures. Obeyed DOT rules and regulations and local laws to maximize safety. Provided safe and reliable school bus transportation service on fixed routes. 04/2016 to 08/2016 Transit Bus Operator

Mcdonald Transit – Fort Worth, TX

Utilized lifts and ramps to help handicapped passengers board shuttles. Maintained safe driving habits to protect property and general public on roadways. Communicated frequently with dispatchers regarding locations, routes and traffic conditions.

08/1987 to 07/2013 Management

Vons Companies Inc. – Los Angeles, CA

EDUCATION

08/2010 Medical Billing And Coding : Medical Law, HIPPA UEI COLLEGE - Ontario, CA

06/1986 High School Diploma

Los Angeles High School Of The Arts - Los Angeles, CA

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