****Rockmoor

JEANNIE PARKS-MOORE Canyon Lake, TX 78133

ad1vio@r.postjobfree.com

830-***-****

EXPERIENCED OFFICE ADMINISTRATOR

Highly qualified, mature, and dependable with significant experience in guiding daily operations

Reliable and dedicated support professional with an expert skill to multitask and a proven ability to play a key role in client services and general office operations; Expert knowledge of principles and processes for meeting quality standards for business services with a profit-driven focus; Accustomed to a fast-paced office environment that demands professionalism at every level.

Additional Highlights

● Effective in managing time, coordinating details, and balancing competing demands; Proven ability to answer and screen calls, extract pertinent information, and profitably schedule appointments

● Experienced and competent in all standard office administrative operations as well as basic human resources and accounting procedures including payroll

● Friendly and meticulous with excellent phone etiquette, a professional demeanor, a personable office presence and a demonstrated ability to convey complex information in a clear and concise manner

SPECIFIC AREAS OF EXPERIENCE

• Front Office Operations/ Reception • Human Resources Processes/ Recruiting • Employee Orientation/ Records Management • Banking Matters/Cash Handling • Customer Service/ Client Relations • Information Gathering/ Problem Resolution • Complex Scheduling • Payroll /AP/AR/Spreadsheets

EXPERIENCE

MEDA Technical Services/Modern Staffing December 2015 – Present Office Administrator/Human Resource Associate

Payroll Clerk

● Perform a broad range of administrative functions including answering multi-line phone system, meet and greet clients and candidates, manage confidential information such as employee records filing system, payment collections and banking/deposit preparations, other records management, and correspondence development

● Manage and process payroll for 60 to 100 employees through Paychex software system ● Maintain a productive calendar and communicate with Business Development Manager and Senior Recruiter by phone and in person; Interact extensively with candidates and clientele to coordinate information and guide them through onboarding and interview processes, serving as a direct liaison to facilitate issues and resolve problems

● Scope of responsibility also includes heavy telephone work/recruiting calls, data entry, payment posting, and file maintenance for sensitive/confidential information

● Maintain I9 forms and processes

IBEX Global February 2015 – November 2015 Customer Service Representative

● Deliver prepared sales talks, reading from scripts that describe products or services, to persuade potential customers to purchase a product or service or to make a donation. ● Contact businesses or private individuals by telephone to solicit sales for goods or services, or to request donations for charitable causes.

● Explain products or services and prices, and answer questions from customers. ● Obtain customer information such as name, address, and payment method, and enter orders into computers.

● Record names, addresses, purchases, and reactions of prospects contacted.

Texas Tubes April 2007 – November 2014

Customer Service Representative

● Greet customers and discuss the type, quality, and quantity of merchandise sought for rental. ● Compute charges for merchandise or services and receive payments.

● Answer telephones to provide information and receive orders.

● Provide information about rental items, such as availability, operation, or description. ● Rent items, arrange for provision of services to customers, and accept returns. ● Receive payment by cash, check, credit cards, vouchers, or automatic debits. ● Answer customers' questions and provide information on procedures or policies. ● Help customers find the location of products.

● Issue receipts, refunds, credits, or change due to customers.

● payment collections and banking/deposit preparations

SKILLS AND EDUCATION

Microsoft Word, Excel, Outlook, Paychex, Recruiter and other Smithson Valley High School - GED Type 40 wpm, 10 Key Penn Foster, EDU – Travel and Tourism