Level Sales Operations Manager
Resume:
Uche J. Obi
Ready for the Job
Greensboro, NC ***10
********@*****.***
Sr. Level sales experience, Mid level sales management experience, ability to adapt to fluid environments has been my strong suit. Let's work together to achieve greatness Willing to relocate to: Greensboro, NC - High Point, NC - Pinehurst, NC Authorized to work in the US for any employer
Work Experience
Operations Manager
Office Pride Commercial Cleaning Services - High Point, NC August 2023 to Present
Lead a team of about 25-30 employees overseeing 48 buildings. Endure customer satisfaction, account retention, and strong employee relations. Work scheduling of account personnel, Enforce work standards, Conduct site evaluations/audit, Inventory/equipment usage, Budget control, Troubleshooting/ problem- solving, Orientation/training of employees, Safety compliance, Customer relations, Special project work as requested.
Report directly to General Manager and owner
Pack Out Associate
The Home Depot - Greensboro, NC
March 2020 to Present
Works in multiple departments within receiving dept. including case pick, shipping, receiving, returns, loading, order processing, and replenishment. Operates material handling equipment to move inventory within the facility License to operate forklifts.
Dealer Representative
Cellular Sales/Verizon - Clemmons, NC
May 2023 to August 2023
• Generate retail sales by using passion for cutting-edge technology, and exceptional customer service to meet customers where they are. Learn and uncover customers needs by creating connections and asking the right questions. Position product insights and solution recommendations to provide customers with a complete top-down sales solution. Close sales by using phenomenal communication skills to fulfill customer needs with simple and intuitive tech solutions. Assist with merchandising and operational functions, Support other Verizon stores within close proximity (based on business needs), Place outbound calls to current Verizon customers via warm leads to promote our products and services. Sales Consultant
PETERS AUTO MALL - High Point, NC
November 2021 to April 2023
• Develop leads through the phone, emails, and online platforms to find potential customers, Guide customers through the financing process and payment options, submit applications for financing, Expedite the resolution of customer problems, Coordinate sales effort with team members and other departments and CRM practices.
Audi Brand Specialist
McDaniels AutoGroup - Charleston, SC
November 2019 to October 2021
• Assist customers in selecting the right vehicle from our inventory suited to their needs. Consult with Sales Manager to set and achieve monthly goals for personal growth and success. Complete all sales documentation for tag, title, financing, etc. efficiently and in a timely manner Sales Representative
Impex Auto Sales - Greensboro, NC
February 2018 to October 2019
• Enhance the sales process by demonstrating the vehicles features on the lot, Assist customers in the completion of their sales applications, Assist management to increase sales by inspecting the lot’s vehicles daily, reporting any problems to management, Assist management in ensuring the lot is merchandised correctly to maximize sales.
Store Manager
Precision Tune Auto Care - Burlington, NC
January 2016 to December 2017
• Hire, train, assign and schedule work hours, monitors and evaluates job performance. Ensure all employees receive proper orientation and that certification process is complete within required timeliness. Reconciles sales with cash register receipts, cash charge slips, and makes bank deposits. Maintains building and equipment. Prepare paperwork associated with cash receipts, sales statistics, employee records, etc. Monitors inventory levels to prevent shrinkage, Orders and receives supplies as required. Directs and participates, as needed, in customer service functions and explaining products and services offered. Operate point of sale hardware and software. Maintain compliance with OSHA and Federal and State Environmental standards.
Senior Assistant Branch Manager
mariner finance - High Point, NC
April 2013 to November 2015
Responsibilities
Income generation and expense control consistent with the attainment of annual planned growth retention goals including loans, fee income, and utilization of all other available products and services.
· Implementation and control of policies and procedures as determined by Executive Management.
· Provides service to customers and prospective customers seeking loans. Extends credit to individuals through a variety of loan programs.
· Responsible for the retention and maintenance of existing accounts as well as developing awareness of additional sales/service activities.
· Represents the company and develops additional business through networking within the community.
· Consistently reviews and develops action plans for delinquent loan accounts including initiating customer contacts, negotiating extensions of refinancing, and collecting payments due.
· Investigates and resolves customer and employee inquiries and complaints.
· Demonstrates consistent and effective leadership through the supervision and development of Branch employees in order to achieve Branch goals, minimize turnover, and create conditions for positive and effective working relationships.
· Implements internal Branch auditing procedures which properly control all negotiable items and company records held within the Branch. Such procedures must meet and may exceed those dictated by company policy.
· Attends and participates in company meetings to keep abreast of current trends and changes in the marketplace served by the company.
· Prepares and submits reports reflecting Branch activity and growth.
· May perform additional functions depending on market demand and branch staffing in order to provide consistent quality customer service. Other functions include but are not limited to: collecting payments, completing and processing loan applications, contacting customers for late payments, answering phones, etc.
Sales Manager
Royal Auto Credit - Greensboro, NC
August 2007 to January 2013
Sales, finance, accounts payable and receivable, registration and repossessions of all cars in inventory, assisted with advertising, owner sold the company in late Dec.2012 Education
BA in English literature
southern connecticut state university - New Haven, CT 1991 to 1995
Skills
• Retail maths
• High-end sales
• Communication skills
• Sales pipeline
• Dealership experience
• CRM software
• Outside sales
• Inventory control
• Organizational skills
• Cold calling
• Customer service
• Sales Management
• Phone etiquette
• Retail sales
• Accounts Receivable
• Marketing
• Public speaking
• Sales
• English
• Maths
• Negotiation
• Sales support
• Forklift
• Warehouse management system
• Supervising experience
• Store management
• Retail sales
• Sales
• Customer service
• Dealership experience
• Sales management
Certifications and Licenses
Driver's License
Forklift Certification
June 2023 to June 2024
Issued by The Home Depot
Ballypal
June 2023 to June 2024
Pallet Jack Certification
June 2023 to June 2024
Pacer
June 2023 to June 2024
Reach truck
June 2023 to June 2024
Electric ladder
June 2020 to Present
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