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Real Estate Customer Service

Location:
Santa Monica, CA, 90403
Salary:
70,000k to 95,000k
Posted:
December 11, 2023

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Resume:

Page * *

GEOFF GOLDFARB

Real Estate Operations Management Professional

ad1vih@r.postjobfree.com

+52-322-***-****

Puerto Vallarta, MX 98380

Summary

Quality-driven operations management professional with a strong history of successful initiatives in staff leadership and training, operational efficiency, risk assessment and mitigation, credit and collections, office management and customer service management. Hands-on manager and leader of multidisciplinary teams known for the ability to work collaboratively with people from diverse cultural and social backgrounds. Strategic innovator with the drive to lead complex projects and implement inventive solutions to improve processes, procedures and productivity. Highly skilled at managing staff, client supervision, enhancing resident retention, and handling high-stress situations involving collections and evictions. Able to leverage market analysis and keen understanding of local real estate markets to formulate highly successful strategies for commercial asset disposition. Consistent history of outperforming sales goals and motivating teams to exceed targets. Areas of Expertise

Property and Sales Management

Profit/Revenue Generation

Customer Service/Satisfaction

Budgeting & Forecasting

Cost & Expense Controlling

Operations Management

Stakeholder Engagement

Resident Retention

Staff Leadership & Development

Professional Experience

Timothy Real Estate Group – Puerto Vallarta 322-***-**** 2020 - Present Luxury Real Estate Consultant and Sales Person

Goldfarb Real Estate Holdings, LLC, Los Ángeles, CA; Puerto Vallarta, MX 2018 – Present President and CEO

Worked as consultant and acted as GM for high tech 240 unit high rise. Directed activities of general manager, business manager, resident services coordinator, health and wellness receptionist, health and wellness concierge, 24hour doorman, 24 hour security, 24 hour concierge, 24 hour valet, kitchen staff, and dining room staff. Oversee a staff of 90.

● Improved occupancy by 20% and reduced operating expenses by 20% through effective and sound judgment.

● Delivered consulting services for all aspects of residential property management. Douglas Emmett, Los Ángeles, CA 2012 – 2018

Property Manager – Barrington Plaza / The Shores Residential and Commercial Page 2 3

Developed internal procedures to maintain property accountability in accordance with regulations and procedures. Effectively maintained property within the established budget guidelines. Managed overall performance of the asset including budgeting and variance reporting. Monitored all capital expenditure projects and unit renovations by meeting and exceeding budget expectations. Established effective and productive working relations with all supported organizations.

● Directed performance of 25 employees by implementing policies and procedures.

● Produced analytical reports of monthly property financials and managed an annual operating budget of $20M.

● Provided various measures for negotiating and organizing lease and rental agreements to maintain an occupancy of 98%.

Davlyn Investments, Los Angeles, Northern CA 2011 – 2012 Regional Portfolio Manager

Led all aspects of seven assets in Los Angeles and one in Novato CA. Supervised a cross functional team of 24 including property management, maintenance, and sales. Created annual budgets, monthly investor financial reporting, team building, development, operations, maintenance, capital improvements, and redevelopment. Supervised contracted vendors to ensure optimum performance.

● Conducted regular property inspections to identify necessary maintenance, repairs, and capital improvements that reduced maintenance and turnover expenses by 20%.

Equity Residential, Seattle and Los Angeles CA 2010 – 2011 Property Manager, General Manager, Multi Site Project Manager Delivered top-notch services which includes executing inspection on each property in advance of new tenancy, managing receivable activities and delivering the highest level of customer satisfaction at all times.

● Managed 444 units in Westchester Los Angeles, CA.

● Administrated a staff of 2 assistant managers, 1 accountant, leasing director, 3 full time leasing agents, 10 concierge and 22 maintenance.

● Directed a highly engaged team to meet and exceed goals and FFO projections.

● Minimized budget operating expenses by 25% through competitive pricing, and maintenance of building systems. Additional Experience

Multi-Site Project Manager, Equity Residential, Equity Residential AZ and CA

● Directed all phases of startup, development, management and operations of over 2800 units comprising of six properties in Scottsdale, AZ and Los Angeles, CA.

● Managed a 35 member cross-functional team and drove property management processes and procedures to develop a cohesive and productive infrastructure.

● Spearheaded the company’s first condominium conversion in Los Angeles and provided strong leadership to achieve goals by managing construction, sales, contract administration and property management.

● Managed the Ryness onsite sales staff and achieved the NAHB award for “’SALES TEAM OF THE YEAR’ for product between 500 and 700k.

Property Manager / Project Manager, Crescent Heights, Los Angeles

● Led process improvement efforts by implementing standard policies and procedures to enhance efficiency. Page 3 3

● Managed sales, construction, property management, and contract administration to exceed defined goals. Education

University of Nevada / Eastern Michigan University / Business Administration Almeda University Online / MBA Real Estate Studies Licenses & Certifications

Licensed Illinois Real Estate Broker - inactive

Licensed California Real Estate Salesperson, Broker Eligible Licensed 01845643 CPM Candidate, courses completed, CPM certification exam passed, management plan skills assessment pending Member: National Association of Realtors

Member: National Association of Home Builders and IREM FEMA Certified

IREM Associate (broker). Certified to sell Real Estate to foreigners in Mexico Seeking work from home position. I am willing to travel as needed.



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