Kimberly Young

**** *. ******* **

High Point, North Carolina

336-***-****

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Work Experience

Telaffects Heathrow Florida

CSR(remote) May 2022-July 2023

●Multiple screens used

●Data entry and working virtual through email and Google meet.

●Provided excellent customer service for midwest Duke Energy customers.

●Provided detailed billing explanations

●Provided information for billing investigations.

●Reported outages and specific power issues to the appropriate departments.

ALORICA Greensboro NC

CSR (remote) for NYT and Duke Energy

January 2017-May 2022

●Multiple screens usage

●Provide quick and expedient responses to customer inquiries through emails

●Provide professional written communication skills through email and chat

●Knowing general NYT and Duke Energy billing.

●Knowledge of Social Media channels, including Twitter

●Organizational skills

●Able to work in a small group setting

SANIBELS RESTAURANT High Point NC

Hostess November 2015-2017

Greet Customers

●Design Seating Charts

●Seat Customers

●Address Seating and Customer Complaints

●Assist Manager with wait staff

Education

TW Andrews High Point NC

Completed coursework towards High School Diploma, Oct 1987

GTCC Jamestown NC

High School Diploma, May 1991

Brookstone College Greensboro NC

Certificate in Office Administration

Additional Skills

●I am proficient in SAP, AS 400, MS Word, MS Power point, and MS Excel. I am also proficient in 10 key and data entry. I average 10,000 kph with= less than 2% errors.

References available upon request

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