JoAnn Zinkhon - *** Sunset Key, Plant City, Florida 33565 – 859-***-****

SKILLS: Community relations, Time Management, Customer relations, Promote Community health, Task prioritization, Written Communication, Public Health Education, Microsoft Word, and other basic office skills.

EXPERIENCE

Elevance Health/Anthem – Utilization Management Rep – 11/5/2020 – Present

Responsible for coordinating, implementing, and executing HEDIS Quality Department specific projects, ensuring consistency with company strategy, commitments, and goals. Working in a fast-paced environment and strong collaborative skills. Leads annual HEDIS medical record collection and pursuit process; synthesizes aggregate plan and product level data medical record data; establishes the baseline and measures the change, data gathering, presentation, and interpretation for optimal HEDIS data/results with a focus on EMR pursuit.

Prepares and maintains project plans and schedules inclusive of tasks, timelines, resources, milestones, dependencies, and assumptions.

Leads teams regarding workflow process improvement, document management, pursuit and EMR education.

Trains and leads remote temporary staff. Evaluates and monitors performance and efficiency of programs to ensure that implementation meets targeted timelines and key performance indicators.

Collaborates with multiple departments and external vendor to annually field a new HEDIS pursuit application.

Florida Gastroenterology – Medical Assistant/Medical Records – 10/2019 to 9/2020 Providing customer service to patients, answering phones, filing, scheduling appointments, referral processing, maintain patient charts, medical records, work fluently with EMD’s and other clerical duties assigned.

St. Elizabeth Physicians – Patient Service Representative – 5/2019 to 10/2019 Providing customer service, answering phones, entering accurate and thorough data into EMR, scheduling, referral processing, and other duties as assigned. The PSR is responsible for compliance with all OSHA and HIPPA regulations, and completion of all duties vital to business operations. The PSR is a highly visible position that is always responsible for creating a positive impression with patients, family members and other visitors to the office.

Progressive Rail Corporation – Billing Specialist – 9/2018 to 4/2019 Entered Train Car repair Estimates for Railroad customers for repair. Data entry and 10 Key. Billed and invoiced customers for work performed at the end of the month.

CDK Global – Account Specialist/Administrative Assistant – 11/2016 to 9/2018 Responsible for handling delinquent or overdue accounts, and assisting customers on resolving debt by means of payment plans or refinancing options. Microsoft Excel, Oracle, OneNote, Word, Outlook and EPIC experience.

EDUCATION

South Dearborn High School – Aurora, Indiana High School Diploma graduated 1986

References upon request.