Luafaletele Taufete'e

Orem, Utah • +1-808-***-**** • ad1vi2@r.postjobfree.com • linkedin.com/in/luajane

Entrepreneur

With 17+ years of experience in sales, customer service, and managing teams, I have doubled the client base in 12 months, improved customer satisfaction by 50%, and increased brand recognition by 25%. In the past 5 years, I have achieved a 98% approval rating for resident admissions and increased revenue by 95%.

WORK EXPERIENCE

South Pacific Crowns, LLC. • Hawaii Utah • 01/2017 - Present Artisan

• Doubled client base in 12 months by creating innovative sales tactics and building lasting relationships.

• Implemented efficient processes for managing daily tasks and inventory, resulting in better shipping solutions and improved customer satisfaction.

• Collaborated with clients to provide tailored product recommendations resulting in 90% customer satisfaction rate.

• Led market research and identified new opportunities for product expansion, increasing revenue by 25%.

NAA Family First Life • Alaska Hawaii • 01/2011 - 06/2022 Life Insurance Broker

• Respond to client requests from online lead services, personal referrals, and through cold calling and door knocking.

• Analyzed over 2000 applications, resulting in a 20% decrease in rejected applications and a 15% increase in customer retention.

• Increased brand recognition by 25% by engaging with clients face to face and delivering tailored insurance solutions.

Bethesda Assisted Living Home • Alaska • 01/2005 - 12/2012 Administrator Designee

• Coordinated care for 50+ residents, increasing satisfaction rating by 50%, ranking facilities among the top 5 private care providers in the Anchorage area.

• Led a team of 10 employees to deliver exceptional results, increasing productivity by 40% through strategic hiring, training, and performance management.

• Planned and implemented a marketing strategy to increase enrollment by 35%, resulting in an increase in revenue.

EDUCATION

Certificate in Travel Agent

Alaska Career College • Anchorage, AK, USA • GPA: 3.98 • 01/1999 Aa Liberal Arts

Windward Community College • Kaneohe, HI, USA • 12/2017 diploma

Kodiak High School • Kodiak, AK, USA

VOLUNTEERING & LEADERSHIP

Boomerang Wireless

Free Phone Outreach • Hawaii • 07/2019 - 12/2023

Setting up free phones and services of up to one year for individuals that qualify for the national lifeline program funded by the ACP and Lifeline Program. This allows customers to have access to a cell phone or tablet that provides free services paid for and funded by the FCC. SKILLS

active listening, Application Processing, business operations, cash handling, customer service, information technology, negotiation, sales, Teamwork

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