Kevin Watkins

202-***-****

ad1vhn@r.postjobfree.com

Hyattsville, MD

Work Experience

LOAN SERVICING ANALYST

Freddie Mac, May 2016-Present

Manage a portfolio of delinquent loans and multifaceted issues requiring monthly review via conferences with external partners

Review exception-based external requests for approval of loss mitigation retention or liquidation workouts

Resolve complex mortgage calculation errors submitted by external partners for review

BUSINESS DATA ANALYST

Fannie Mae, March 2013-January 2015

Reconciled over $2 million in aged, incorrect transactions, resulting in a $34K revenue increase

Managed and performed highly complex reporting and reconciliation activities related to the correction of funding loans and monthly servicing activities

Conducted in-depth root cause analysis on data issues and tested complex system enhancements to ensure desired functionality

ACCOUNTS RECEIVEABLE COLLECTIONS SPECIALIST

Freddie Mac, June 2010-October 2012

Collected over $20 million in outstanding delinquent fees billed to external business entities

Responsible for resolving complex and varied customer accounts for top national clients billed millions monthly

Analyzed research on operational procedures and methods and recommend changes for improvement with an emphasis on automation and efficiency

LOSS MITIGATION SPECIALIST

Capital One, June 2009 – January 2010

Collected over $4 million in aged delinquent fees and improved outdated process flows while training fellow employees on updated procedures

Reviewed HUD accounts to verify correct amounts were billed to customers and reimbursed to correct investor after closing

Created and maintained tracking and projection reports for upper management assessment

ACCOUNTS RECEIVEABLE MANAGER

Bogman Inc, March 2009 – June 2009

Established objectives for the accounts receivable team that aligned with company goals.

Enhanced A/R process by implementing automated software to the team reducing timely keystrokes to enter data

Prepared monthly, quarterly, annual and ad-hoc forecasting reports

Interacted with internal and external customers to resolve account disputes

Education

COLORADO TECHNICAL UNIVERSITY, COLORADO SPRINGS, CO

Associates of Arts, May 2008

Additional Skills

Microsoft Office Suite: Word, Excel (Pivot Table, V-lookup, etc.) Access, PowerPoint

Oracle, SIR, SCRAMS, CLM, BOXI, Visual Basic, Visio, Midas, Midanet, Cash Management, Rational Clear Quest

LMWS, LPS, PeopleSoft 8.1&8.4, WorkStation, Report Works, ISR, Sybase, Transact SQL, Novell, and ACTS

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