NEETIKA KAPOOR SEHDEV

ad1vhh@r.postjobfree.com Cell: +1-647-***-****

LinkedIn: https://www.linkedin.com/in/neetika-kapoor-sehdev/

PROGRAM MANAGEMENT TEAM DEVELOPMENT COMMUNICATION

Project Management Professional (PMP) Certified Scrum Master (CSM)

Excellent at managing large, distributed programs for budget and schedule. Personally managed budgets of $5M. Experience in end-to-end project management including operations and client management (business solutioning). Excellent communicator and facilitator. Owned executive reporting and dashboards defining KPIs and metrics for monitoring. Worked with cross-functional teams spread across geographies to drive consensus. Lead a team of PMs for successful program delivery. Constant vigilance on quality and compliance through SOPs and process improvements. Great at time management and organization.

Industries

Leadership Services

Tools

Insurance

Healthcare

Software

Consumer Products

Digital Media

Data-drive dashboards

Program/Project Management

PMO setup and SOPs

Performance measurement

Conflict resolution

Cross-Functional collaboration

Client relations management

Microsoft Suite

Agile/Scrum

JIRA, Confluence, Trello

Azure DevOps

User Experience Design

FIGMA, Adobe XD

EXPERIENCE

Senior Technical Program Manager Jul-21 till date

HCL Technologies (Client – Microsoft)

●Managed dedicated programs with a team of 4 Project Managers monitoring deliverables and timelines against budget and schedule for cross-functional teams.

●Lead development and enhancements of production-based SOPs in the light of Project Management best practices enabling process improvements and standardization. Established project scorecards for status reporting.

●Educated teams on SAFe as the teams migrated to Agile methodologies.

●Monitored project/sprint plans, statement of work and project pricing.

●Steered development of Contoso e-commerce website providing B2C experience including product catalog, shopping cart, loyalty program and members program for a coffee beans manufacturer. Steered task allocation, task tracking, resource utilizations and status reporting.

●Managed sprint deliverables and timelines using agile techniques including managing daily scrums.

●Responsible for grooming of product backlog for management of scope and prioritization. Ensured all feedback from scrum events was captured in the backlog. Maintained client priorities and issues in a changing environment.

●Managed executive relationships including leadership presentations and status reporting.

●Managed 10+ concurrent client teams in Microsoft Dynamics 365 Product Marketing teams client teams to drive implementation and improvement of market demos for events, fields and partners in XD, FIGMA, Web and videos.

●Created dashboard and reports in PowerBI to help teams define and drive KPI monitoring.

●Hire and mentor teams in multiple geographies to manage costs and budgets for the projects.

Project Manager Feb-20 to Jul-21

Invivo – A Red Nucleus Company

●Manage changes in project scope, identify potential crises, and devise contingency plans for up to 15 digital and integrated projects concurrently from concept to launch on budget and on schedule managing a budget of up to $2M

●Steer data visualization tools and AR apps for some of the biggest pharma brands - Eli Lilly, Jazz Pharmaceuticals and Merck across several therapeutic areas - Rheumatology, Dermatology, Oncology and Pain Management

●Lead development and enhancements of production-based SOPs in the light of Project Management best practices enabling process improvements and standardization thereof

●Develop and execute project plans, timelines, estimates and associated documents

●Delegate tasks and responsibilities to multidisciplinary production teams including UX, Graphic Design, Animation, Medical Content, Software Development, and Quality Assurance

●Participate in client update meetings and support clients and executive relationships

Project Manager May-19 to Feb-20

SickKids Centre for Community Mental Health

●Leading value stream mapping for all major projects across the Center working with multiple clinical and operational teams. Working with program managers to define the new model of care for criteria, assessment, formulation and transitions.

●Design and lead co-design workshops with clients and disseminate adoption and feedback through various channels.

●Own leadership reporting and coordination on all major KPIs.

●Steering accreditation for the Centre with Accreditation Canada.

●Steer implementation of new Electronic Health Record (EHR) system

●Managing integration of processes and systems with SickKids Hospital.

●Supporting functional planning for redevelopment of facilities.

●Facilitated interprofessional team dialogue workshops.

Senior Manager Jun-14 to Mar-19

Risk Management Solutions

●Program Manager for Analytical Services including liaising, critical collaboration, executive dashboards and stakeholder communication. Managed budgets of up to $5M owning collaboration between cross-functional teams, split between India, UK and North America across models, software, product, infrastructure, support and sales.

●Consultant to customers for driving client adoption for all new IP through SaaS solutions. In 24 months, I led a team delivering 40 POCs on Cyber/Marine/HD Models with 9 of 40 converted to licensing clients. This was outside of forecasted funnel and revenue.

●Led transitions and onboarding for clients while establishing standards for benchmarking, project tracking and reporting.

●Championed sales enablement including content creation – RFP/RFI, presentations, marketing collateral, campaign design and delivery, client training and deal coordination supporting $6M Y-o-Y in revenue. Established brand Analytical Services, both internally and externally by standardizing pre-sales pitches, web presence, events presence, and marketing collaterals.

●Successfully rolled out LifeRisks (new Product) to the market. In addition to project management and model translation to software teams, worked closely with Product Manager on market research, MRD creation, product design and feature assessment.

●Led process improvement i through automation. 15% efficiency in AHT achieved in 3 months in QA process for Data Engineering services through data analysis and automation.

Senior Project Manager Apr-12 to Jun-14

HCL Technologies

●Part of User Experience and Innovation Design (UID) COE. Responsibilities include consulting, client engagement and solutions for medium to large deals ($30-300M TCV).

●Presented COE capabilities to several clients winning successful engagements for the team.

●Worked with some of the biggest brands in the role of UX consultant. McDonalds’ Restaurant Management Software is used by 30,000+ restaurants across the worlds. Worked with 4 different regions for Reader’s Digest. Also worked for StarWood Hotel and Resorts, QuestNet Diagnostics and UBS among others.

●Managed development and deployment of responsive front-end customer application for Allianz Life providing B2C customers an option to purchase and compare policies and an insurance calculator.

●Delivered user experiences for multiple platforms including storyboarding, wireframing and creative design. Diversified my portfolio to latest technological advancements such as RWD, bootstrap and latest in User Centered Design.

EDUCATION

CSM, Scrum Alliance (ID# 1291615)

PMP, PMI (License# 2156610)

Executive Program in Business Management, IIM, Kolkata

Masters in Computer Applications, IGNOU

TRAININGS

●Leadership workshop with Joel Garfinkle (2018)

●UiPath - RPA Robotic Process Automation (2018), Udemy

●User Experience for the Web, Open2Study

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