SAHENA TETHE

Catonsville, MD ***** 443-***-**** ad1vgn@r.postjobfree.com https://www.linkedin.com/in/sahenatethe/ PROFESSIONAL PROFILE

A driven and hardworking professional skilled in relationship management, customer service, and data analysis. Eager to apply industrial and organizational psychology knowledge to develop an environment that embraces diversity and inclusion to attract and retain top talent. Proven track record of applying analytical skills to identify and positively impact associate engagement experiences. AREAS OF EXPERTISE

HRIS Systems

Cross-Functional Collaboration

Project Management

Dynamic Leadership and Teamwork

Research and Data Analysis

Personnel Assessment

Financial Management

Power BI

Google Productivity Suite

Microsoft Office

Business Acumen

Project Management

Consultative Services

Technical Advisory

EDUCATION

Ph.D. In Business Psychology,

Consulting Tracking

The Chicago School of Professional

Psychology – Washington, D.C

September 2022

Master of Prof. Studies

Industrial-Organizational

Psychology University of Maryland –

Baltimore, MD December 2021, GPA:

3.89

Bachelor of Arts Psychology

University of Baltimore – Baltimore, MD

December 2017, GPA: 3.2

CERTIFICATIONS

● SHRM-CP- Pending Exam

● Notary Public- Expires Dec 2026

● Social and Behavioral Research- Credential ID: 55100316 PROFESSIONAL EXPERIENCE

Columbia Academy Fulton, MD September 2022 - Present Recruiting & Onboarding Specialist

● Develop and implement recruitment strategies that attract qualified candidates for open positions, resulting in a 20% increase in qualified candidates.

● Screen resumes, conduct interviews, and assess candidates to determine their suitability for the role, resulting in a 15% increase in the number of qualified candidates who are hired.

● Developed and implemented a change management strategy for a complex organizational transformation, resulting in a 35% reduction in resistance and a 65% increase in adoption of change.

● Manage the recruitment process from job posting to offer acceptance, including sourcing, interviewing, and negotiating job offers, resulting in a 25% decrease in the time to fill open positions.

● Ensure a positive candidate experience throughout the recruitment process, resulting in a 90% satisfaction rate among candidates.

● Collaborate with hiring managers and HR to develop effective onboarding programs that ensure new hires are integrated into the organization and their roles, resulting in a 95% retention rate among new hires.

● Plan and coordinate new hire orientation sessions and ensure all necessary paperwork is completed accurately and on time, resulting in a 100% completion rate for new hire paperwork.

● Led the implementation of a talent management and development program that resulted in a 40% increase in employee engagement and a 15% reduction in turnover

● Work with HR and hiring managers to develop and implement retention strategies that keep top talent engaged and motivated, resulting in a 15% decrease in employee turnover.

International Fragrances Inc. Halethorpe, MD February 2018 – September 2022 Human Resource Generalist

● Designed and implemented a reward program consisting of monthly employee engagement activities, employee recognition programs, extra days off, and VIP parking, which increased employee retention by 40%.

● Developed a process to identify training needs and led training programs to improve skill-building achieving 70% cross-trained employees.

● Providing financial analysis to assist the organization in switching vendors with strategic planning, contributing to a 15% increase in profit within a year.

● Increased diversity in the candidate pool by 52% through the implementation of diversity recruitment initiatives.

● Worked closely with clients to identify their business needs and developed customized HR solutions that aligned with their organizational goals.

● Created a project to reduce tardiness, absenteeism, and counterproductive work behavior, improving 75% in one month.

● Led HR projects focused on improving employee engagement, performance management, and succession planning, resulting in increased retention rates and employee satisfaction improving from 40% to 80%.

M&T Bank Corporation Baltimore, MD Apr 2017 – Jan 2018 Relationship Banker

● Assisted Relationship Banker II with developing customer portfolios, providing support strategy, and analyzing customer segments/financial planning.

● Find individual and team/branch performance trends to develop clear implementation plans.

● Managed two projects simultaneously to deliver products/deliverables effectively across various stages of development (training, evaluation, team profiling).

● Ensured compliance with banking regulations by following operational, security, and control policies/procedures to support fraud prevention and protect customer assets.

● Escalated all high-risk observations of customer behavior, customer transaction history, and transaction patterns.

● Provided exceptional customer experience to help achieve goals and objectives of the branch, resulting in numerous employee recognition awards. Bottles Warehouse Baltimore, MD June 2013 – March 2017 Customer Service Representative

● Managed customer service inquiries by processing sales while implementing a strategy that resulted in a 30% increase in meeting performance benchmarks

(speed, accuracy, volume).

● Developed a training program reducing the training timeline from nine weeks to six weeks.

● Exceeded sales target by 65% in 2015 by maintaining a robust knowledge of products and disseminating the information to assess customers' needs.

● Developed an efficient way to allow onboarding for new candidates, resulting in a 25% accelerated onboarding.

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