ERIKA A RESTREPO-GONZALEZ

Address: **** ******* ** *** *** DAVENPORT FL 33896

Phone: 484-***-****

Email: ad1vfh@r.postjobfree.com

OBJECTIVE

To secure a position that will allow me to use my communication & organizational skills, customer service background and my ability to work well with people.

EDUCATION

High school diploma

SKILLS

Dedicated customer service representative motivated to maintain customer satisfaction and contribute to company success. I have proven track record of enhancing the customer experience and improving retention through knowledge patience and understanding.

EXPERIENCE

Amazon

10/12/2022-03/03/2023

Fulfillment associate

-Shipping

-Packing

-Printing

-Stocking

-Scanning

Ascension leads LLC 09/10/2020 - 08/15/2022

Secretary

-Answers telephone calls

-Send emails

-Organized paperwork

-Filed paperwork

-Work with excel and word

-Work with QuickBooks

61 Auto Center LLC 01/10/2018 – 07/10/2020

Secretary

-Answers customer telephone calls regarding existing accounts

-Filed paperwork

-Organized paperwork

-Help with payroll

-Work with QuickBooks

-Look for vehicle’s parts

-Sell vehicles

-Made payments to company’s account

Albert and Sons Auto Sale 3/12/2012 – 12/20/2017

Secretary

-Meet the customer for billing payment

-Serve customer’s complaints

-Provide solutions for customer’s problems

-Answer customer telephone calls regarding existing accounts

-Respond to questions and concerns about the service and expedite calls appropriately

-Promptly respond to general inquiries from members, staffs and clients via mail telephone, fax, and email

-Sell auto insurance to customers, explaining the policies to clients

-Maintain and handle client’s policies and accounts for the company

Penske

01/04/2010-02/27/2012

Cleaner-housekeeper

-Vacuum

-Dusting

-Moping

-Sweeping

-Empty trash and recycling

-Restroom cleaning

Contact this candidate