Customer Service Supply Chain
Resume:
Kenneth Davis
Email: ad1vfa@r.postjobfree.com
SUMMARY
Logistics and Materials Management professional with experience in supply chain/purchasing management in health care and manufacturing industries. A motivated team leader focused on developing and streamlining procedures and finding innovative, cost effective solutions. Establish strong customer service client relationships, while undertaking difficult mandates meet tight deadlines. Personal qualities include result driven, autonomous, positive, good problem solver, persistent, and adaptable.
HIGHLIGHTS
•Strong interpersonal skills with the ability to de-escalate customer service challenges with clients and management when vendors don’t meet delivery and supply level requirements.
•Exercise best judgement within broadly defined practices and policies in selecting methods, techniques, and evaluation criterion for obtaining results.
•Use system tools to establish and maintain departmental supply expenses and usage(Lawson, McKesson, Workday, Web-Track). With this information current expenses can be adjusted to meet budget guidelines. These systems are also applied in maintaining service, safety, supply and equipment contracts.
PROFESSIONAL EXPERIENCE:
05/23 to present Liveops : Customer Service Tech
Addressed customer service concerns with companies associated with the Liveops organization:
Allstate Insurance, Nike, Turbo Tax, and Bed Bath and Beyond
04/22 to 04/23 Iconma Talent Network / Navistar International Corporation
Supply Chain Specialist
Managed customer service concerns with auto production plants and part suppliers
Scheduled meeting between auto plants and parts suppliers to review part shipment issues
Ensured communication between auto plants and part suppliers until non shipment issues are
Resolved
Ensured the development of a production recovery plan to re-establish timely shipments
Addressed root cause of late / non shipment issues
Met regularly with management to discuss parts shipment status
08/15 to 06/19 - Retired Loyola University - Mercy Hospital / TrinityHealth System
Supply Chain Operations Manager
Ensured the receipt and distribution of supplies and equipment for hospital and off-sites
Responsible for departmental (Receiving/Couriers/Central Processing/Distribution) work schedules, vacations, and employee corrective actions.
Ensured timely repair and preventive maintenance of equipment : vehicles, SCD pumps, IV pumps, Epidural pumps.
Ensured store room inventory accuracy.
Expanded Supply Chain replenishment areas. Added Micro Lab, Burn Clinic, and Dialysis.
Increased storeroom inventory turns.
Decreased inbound replenishment stock lines by 16%.
05/07 to 08/15 Ingalls Memorial Hospital
Supply Chain Manager
Ensured the receipt and distribution of supplies and equipment for hospital and off-sites
Reduced Central Processing Storeroom inventory by 47 %
Responsible for departmental (Receiving/Couriers/Central Processing/Linen Dept./Distribution) work schedules, vacations, and employee corrective actions.
Implemented auto supply restock system
Reduced overtime by 18%
Ensured timely repair and preventive maintenance of equipment : vehicles, SCD pumps, IV pumps, Omnicell units, Epidural pumps.
Maintained store room inventory accuracy
10/00 to 05/07 Q. A. Products
Production Manager
Increased productivity through direct communication with other Production Managers/Supervisors
Set Extrusion Dept. shift production record of 71900 lbs
Encourages and monitors safe working practices on a daily basis
Monitors progress and manpower balance during shift to achieve daily and weekly requirements
Coordinates needs and activities with other shift leaders or supervisors
Reviews current and next day's shipping schedules to ensure product requirements are met
Reviews inventory materials to adjust to customer commitments
Ability to work with a variety of material handling equipment and basic production equipment
Evaluates employee performance and provide goals for improvement
Developed and implemented company cost saving measures
Developed and monitor department budgets
Strong ability to lead by example
Strong ability to manage and motivate employees to promote teamwork
Effective communication with management and employees
06/97 - 10/00 L.S.G. Sky Chefs (American Airlines)
Operations Supervisor
Supervised the day-to-day production activities to meet customer needs
Monitored proper food handling techniques to ensure safety
Prepared and monitored master employee work schedule
Developed and monitored department budgets
Materials Supervisor (L.S.G. Sky Chefs)
Implemented the receiving and warehousing activities for inbound food and equipment
Assisted in the reduction of overtime by motivating employees to do their best daily
Participated in inventory maintenance
Developed manning charts
Prepared and monitored department budgets and work schedules
Filled requisitions for customers
4/02 - 3/03 Sysco Foods Corporation
Shift Supervisor
Assisted in maintaining accurate inventory
Provided employee training and discipline
Ensured total accuracy of customer order selections
Monitored safety requirements and OSHA policies
Created an effective teamwork environment "\.
Completed special projects as assigned '
12/91 - 06/97 Leader Box Corporation
Production/Shipping Supervisor
Supervised day-to-day activities of production/shipping employees
Shipping and receiving all inventory materials
Routed all deliveries in city and suburbs
Supervised packing and shipping of customer orders
05/90 - 05/91 Spiegel's Incorporated (Laid Off)
Section Manager
08/84 -11/89 Soft Sheen Products (Laid Off)
Inventory Warehouse Manager
EDUCATION:
Illinois State University, Normal Illinois — Speech Communications Major
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