CORE COMPETENCIES

Excellent problem-solving and analytical skills

Strong ability to multitask and high attention to detail

Self-motivated individual with a personable demeanor

Strong verbal and written communication skills

Stellar ability to communicate across multiple teams, departments, and organizations

Effective task prioritization and time management skills

Capable of working in a fast paced, dynamic and customer-oriented environment

Flexible and adaptable

Fluent in English, and Spanish

Friendly and Compassionate

EXPERIENCE

10/2021 – present Orlando Health St. Cloud Hospital St. Cloud, Florida

Nursing Assistant I

Preparing each patient room with medical equipment, bathroom toiletry, linens, blankets and pillows

Assist with all patient hygiene including but not limited to grooming habits, bathing, dressing, brushing hair and assisting to the bathroom

Ensure patients are comfortable in bed and reposition and turn patient as needed to prevent bed sores

Take vital signs daily or as needed and record in EPIC

Monitor and record eating, bodily functions, patient daily activities, report any drastic changes or behavior to medical staff

Support with eating and drinking during meal times according to patients’ mobility

Perform phlebotomy, EKG’s, urinalysis and capillary testing

Maintain supplies, restock as needed and notify Central supplies if running low

Patient Sitter providing for patients in need of supervision

Nurse Assistant Lead assigning staff with patients’ rooms

Performing task as assigned by physician

Ensuring patients are charged accordingly

2021 – 2021 Nite lite Pediatrics Urgent Care (PRN) Orlando, Florida Medical office Manager

Hiring and training administrative staff

Evaluating staff performance

Scheduling staff for their shifts

Establishing office policies and procedures

Working with vendors to get needed equipment for the practice

Main Contact between the physician, patient and insurances companies to include obtaining referrals and/or authorizations

Maintained structure, punctual attendance and stability with Nite Lite pediatrics policy

Ensured adherence to healthcare laws, rules and regulations

Ensure positive collaboration between staff

2021 – 2021 Orlando Health Heart and Vascular Institute Orlando, Florida

Scheduling Coordinator

Efficiently and accurately gathered and inputted and maintained patient demographic information, insurance verification/authorization and appropriate departmental schedules

Accurately communicate prep information, arrival time and arrival location to patient

Input and distribute charge management process daily schedules and cancels multiple diagnostic and interventional procedures

Acts as a liaison to the clinical and business staff to ensure effective and efficient patient management

Assist in training or mentoring of all team members

Provide accurate information of department/procedure specific scheduling criteria to expedite patient preparation, arrival location and time

Maintain compliance with all Orlando Health policies and procedures

2018 – 2021 Liberty Coca-Cola Beverages Maspeth, New York

District Sales Manager

Managed a team of Account Managers along with a Merchandising Supervisor and 17 Merchandisers

Led the Tri-State sales team with gross profit and revenue

Utilized Neilson data to conduct periodic business reviews for sales team and customers

Partnered with Store ownership and sales team to effectively sell and execute sales programs and initiatives

Assisted Director of Sales with presentations and data analysis in weekly sales meetings

Monitored all account issues and worked with other operational departments to resolve for customers

2016 – 2018 Coca-Cola Refreshments Maspeth, New York

Merchandising Manager

Responsible for maintaining merchandising standards within Queens and Brooklyn

Collaborated with sales team to identify and plan effective merchandising activities

Planned route rides with management to monitor adherence to merchandising standards in the field

Managed, reported, and processed all Safety incidents, Workers Comp and FMLA cases within district

Partnered with local labor unions, employees and leadership to ensure Contractual Business Agreements were met

2015 – 2016 Coca-Cola Refreshments Maspeth, New York Account Manager

Managed sales by maintaining appropriate inventory levels, maintaining company assets, and utilized point of sale to drive sales

Maintained and sold incremental displays, as needed; and secured incremental equipment placements

Managed account portfolio and communicated any concerns to store management and District Sales Manager

Acted as an Ambassador in the community for the company in the district I managed in Queens

Served as subject matter expert for sales of new product presentations

EXPERIENCE CONT’

2010 – 2015 Coca-Cola Refreshments Maspeth, New York Route Process Administrator

Managed Payroll for Warehouse, Fleet, and Distribution department

Reviewed and verified end of day driver paperwork and ensured delivery routes were settled daily

Ensured and validated security of route cash

Collaborated with warehouse inventory personnel to resolve SAP (inventory system) to BASIS (sales accounting system) reconciling items

Conducted Internal time and attendance audits

SOFTWARE KNOWLEDGE

Epic/Ellie TouchWork Qgenda Onbase Cysco Connect Microsoft – Outlook, Team, Excel, Word, PowerPoint, SharePoint Margin Minder Basis System Merchandising Scorecard Salesforce Merlin SAP

COURSEWORK AND CERTIFICATIONS

Customer Service Leadership Train the Trainor HIPPA Workers Compensation FMLA HazMat OSHA Service Excellence POS Systems Real Estate Associate Pre-Licensee – FREC 1 Pallet Jack Electrical/Manual

American Heart Association CPR and BLS

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