Customer Service Representative
Resume:
May **** Current
BUFFALO, NY
LEAH BAILEY
PROFESSIONAL SUMMARY:
SKILLS:
Safe food handling Temperature control
Portion control Meal adjustment
Diet adherence Proper food storage
Kitchen sanitation Meal preparation
Prepare ingredients Sanitize surfaces
Cook food batches
EXPERIENCE:
Dietary Cook/Aide
Kaleida Health
Sampled, smelled, and observed prepared foods to confirm quality and taste.
Served and cooked meals in accordance with planned menus and diet plans, including vegan, gluten-free, and low-carb diets. Sanitized cutting boards and surfaces to avoid cross-contamination. Maintained proper temperature of food during preparations. Prepared meals on time to ensure schedules are kept and met. Cleaned work areas and equipment in accordance with sanitation requirements.
Stored and labeled uncooked food appropriately to reduce spoilage or cross-contamination.
Prepared and pre-portioned food for regular and therapeutic diets according to planned menu.
Cleaned and sanitized kitchen equipment, utensils and surfaces to protect the dinners from the risk of infection.
Apportioned and served food to facility residents, staff, and patrons. Trained new employees.
Followed recipes exactly to produce consistent food for the institution's 131 SAINT LOUIS AVE, 1, BUFFALO, NY 14211
************@*****.***
Aug 2005 May 2008
BUFFALO, NY
BUFFALO, NY
batch preparations.
Regularly washed pots, pans and dishes to keep the kitchen clean and ready for the expected workload.
Customer Service Representative
Key Bank
Shared insights with management regarding member inquiries, concerns, and complaints to improve products, operations, and policies. Responded to questions and followed up on customer interactions. Delivered high level of service and support to customers as company ambassador.
Addressed customer concerns and complaints and resolved issues promptly.
Responded to customer questions and complaints and documented consumer communications.
Resolved customer inquiries, complaints, and issues and used problem solving techniques to provide solutions.
Handled escalated callers constructively to provide positive outcomes for members.
Opened and closed accounts and processed applications. Answered calls or emails from customers and assisted with special requests or resolving complaints.
Generated reports, correspondence, and documentation for internal and customer use.
Issued refunds, merchandise exchanges, and price adjustments in compliance with company policies.
Answered inbound calls to greet and assist customers with various needs and questions.
Utilized computer systems to research and record account information. Assisted associates with problem resolutions.
Used knowledge base systems and work processes to help customers. EDUCATION:
Paralegal
Erie Community College
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