Customer Service Agent

ASHLEY LEWIS

CONTACT

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ashleylewis** @ outlook.com

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Strong leader and problem-solver dedicated to streamlining

operations to decrease costs and promote organizational efficiency.

Uses independent decision-making skills and sound judgment to

positively impact company success.

WORK HISTORY

August 2022 - Current

Customer Service Agent Unfi Service, Las Vegas

+ Sought out extra training opportunities to enhance customer

relationship management abilities,

+ Responded to customer requests for products, services, and

company information.

*+ Handled customer inquiries and suggestions courteously and

professionally.

+ Evaluated customer information to explore issues, develop

potential solutions, and maintain high-quality service.

+ Ticketing and re-booking passengers, boarding flights, while

maintaining quick and safe responses to concerns of issues that

arise

May 2021 - May 2022

Customer Service Representative Mindlance/Anthem, Las Vegas,

NV

+ Assisted members, providers, medical groups by resolving any

inquiries or concerns regarding the medical policies and

procedures,

* Cross-trained for training, appeals, grievances, authorizations,

triage, audit, second opinions, referrals, claims, and small

projects.

+ Provided back-up for other customer service representatives.

Handled managerial or escalated calls.

+ Prepared meetings, sales, packaging, slides, catering, and did

Contact this candidate