Customer Service Inbound Calls

OBJECTIVE

Seeking a position where I can contribute excellent customer service skills and gain more hands-on experience.

EXPERIENCE

INTAKE COORDINATOR, VIRGINIA ENDOCRONOLOGY; MIDLOTHIAN, VA – 09/18/2023-CURRENT

• Using and understanding the IE tool

• Booking appointments efficiently and effectively

• Faxing medical record requests

• Signing patient up for patient portal

• Inbound and outbound calls regarding patients medical account and appointments

• Sending medication refill and prior authorization requests

SMALL BUSINESS BANKING ASSOCIATE, WELLS FARGO; GLEN ALLEN, VA - 01/2023-09/08/2023

• Take inbound calls regarding customers business bank accounts

• File claims for disputed transactions

• Transfer calls to appropriate department

• Research needed information regarding business accounts

• Handle secured and private information

• Use active listening skills supporting effective communication

CEO/STYLIST, MAJORBRAIDZLLC; RICHMOND, VA - 07/2020-CURRENT

• Makes managerial decisions; run business

• Set & confirm appointments/prices, run the business page, update information

• Research needed/requested information

• Create/send messages and emails concerning appointments

• Stylist/main contact with clients

CUSTOMER SERVICE ADVOCATE, ALLIANZ; RICHMOND, VA 02/2020-07/2020

• Take inbound calls regarding customers business bank card accounts and benefits

• File claims

• Transfer calls to appropriate department

• Research needed information regarding benefits and accounts

• Handle secured and private information

• Use active listening skills supporting effective communication

CALL CENTER REPRESENTATIVE, ANTHEM; RICHMOND, VA - 05/2018-07/2019

• Make outbound calls to and take inbound calls from members and provider regarding their health insurance policy

• Entered in detailed noted regarding the call placed

• Research needed/requested information

• Assist in processing claims

• Handle secured and private information

• Escalate calls

EDUCATION

HENRICO HIGH SCHOOL – DIPLOMA 2015

SOUTHERN NEW HAMPSHIRE UNIVERSITY - CRIMINAL JUSTICE 2024

SKILLS

Proficient Microsoft Office Suite, Strong Organizational Skills, Excellent Time Management Skills, Excellent Customer Service Skills, Outstanding Communication Skills, Manager

Skills, Medical Terminology

3517 Corum Drive #227 Henrico, Va 23294

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DANIELLE ROBINSON

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