PATRICIA A. CARPER

**** ****** ******/**** **********, MD 20744/202-***-****/ad1vbe@r.postjobfree.com

SUMMARY:

Experience in medical office management, including patient appointment and surgery scheduling, drug representatives liaison, patient insurance verification, and strong knowledge of CPT and ICD-10 coding, electronic and paper claims processes, and medical billing, electronic health records.Entry of all Data for the VFC (vaccine for children) program as approved for Maryland.

EXPERIENCE:

CHILD & ADOLESCENT HEALTH CENTER, LLC (Silver Spring, MD)

Office Manager/Medical Assistant/Data Entry September 2017-Present 2023

Overseeing the work of all office employees to ensure they work productively and meet deadlines and company standards

Counseling any employees struggling in their roles

Answering telephone calls and emails from patients and clients and directing them to relevant staff

Creating an office budget and ensuring all employees follow it

Monitoring office supplies and ordering items for exam rooms the front desk and the Doctor's office as required

Responsible for inventory and re-ordering of all vaccines used for the VFC (vaccine for children) program to ensure that all children are properly vaccinated

Interviewing and training new office employees and organizing their employment paperwork

Organizing maintenance companies to keep the office clean and safe and ensure its appliances are in good working order/monitoring the refrigerator and freezer to ensure that all vaccines are viable for use.

Reporting office progress to the Doctors and working with them to improve Office operations and procedures.

Oversaw medical assistant duties of two to four staff members

Responsible for performing triaging

Taking blood, performing EKGs, and Pulmonary Function tests

Responsible for administering the vaccines for Well Baby Care

Perform PKUs for infant heels (Metabolic screening)

Assured that all patients had follow-up appointments/referral

Trained new Medical assistants in the proper administering of vaccines to the babies (IM or SQ injections)

Stocked and cleaned exam rooms after each visit.

Data Entry Operator

Perform input of customer and account data from source documents, intext-based and numerical information form

Organize information according to priorities to prepare source data for computer entry

Perform research to find further information if needed

Review data for deficiencies or errors, correct any incompatibilities if possible, and check the output

Use appropriate data solutions, techniques, and procedures to optimize the data entry activities

Prepare reports, store completed work in the designated location, and perform backup operations

Perform scanning and printing of documents

Respond to queries for information and access relevant files

Ensure the adherence to corporate policies of data integrity and security and keep the corporate information confidential

Oversee the proper usage of office equipment and report any problems

GREENBELT MEDICAL ASSOCIATES, LLC (College Park, MD)

Office Lead/Biller/Medical Assistant January 2005-October 2016

Worked directly with two doctors in the assessment, intervention planning, and documentation of the clinical needs of patients

Exhibited excellent interpersonal skills in communicating with patients, physicians, hospitals, collection agencies, and insurance carriers via telephone, letters, or email.

It was developed and implemented patient health teaching and programs to assist in referrals for total patient care.

Prepared and implemented a new payroll system maintained accounts receivables and performed monthly and daily closures.

Worked closely with Medicare & Medicaid and Drug Representatives to ensure that all samples were properly placed and dated to better serve the patients.

Negotiated with insurance carriers and processed electronic and paper claims.

Trained new hires and student interns.

Performed triaging, pap screening, and Injections of vaccines.

SKILLS:

Software

Microsoft: Outlook, PowerPoint, Word & Word Perfect; Med iSOFT Advanced patient Accounting; CollaborateMD; Paperless Doc electronic billing systems; LogMein systems, FedEx scanning, Pricing scan, and Digital Photo, Team Viewer, PaperStream capture system, VFC data logger system, Log Tag interface.

ADDITIONAL SKILLS:

Proficient in various office machines; cannon/brother copiers, 10-key adding machines, Lexicon, faxes &Internet research

EDUCATION:

Professional Certification, Graduation: January 2006

EVEREST COLLEGE, Arlington, VA

Major: Medical Assistant, Minor; Billing and Coding, GPA: 3.9

Roosevelt Senior High, Graduation June 1977

AWARD/Certificate:

Career Readiness Certificate, Applied Mathematics, Reading for Information, & Locating Information

American Red Cross, Adult and Pediatric First Aid/ CPR/AED

Press Ganey Associates Inc, Clinical Excellence Solutions

Availity Learning Center, Attachments, Authorization Submission/fup training, Auth/Referral inquiry, how to submit claim attachments

REFERENCES: Available Upon Request

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