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Resume

Mutaharul Karim

Contact and Mailing Address:

House # Patronize Green Tower, House-30, Dobadia Sign board, Uttarkhan, Dhaka-1230. Cell: +880**********

email: ad1v8v@r.postjobfree.com

Current Work: -

Patronize Sea Moon

[A 3 Star Hotel at Kolatoli Sea Beach, Cox’s Bazar] SENIOR GUEST RELATIONSHIP OFFICER

Employment Period- 1st January 2014 to Continuing. Job Description:

Review arrival lists to welcome guests

Attend to special guests (e.g., VIPs) and answer their inquiries

I kelp prepare welcome folders with collateral (e.g. mount service menus, area descriptions)

Provide information about amenities, area and venues and promote services

Anticipate guest needs and build report with customers

Offer assistance with certain tasks (e g. confirming travel arrangements, taking messages)

Address customer complaints and escalate to Guest Relations Manager when needed

Record information in the logbook daily

Ensure compliance with health and quality standards Page 2 of 3

RESERVATION ASSISTANT

Employment Period- 1st March 2008 to 31st December, 2013 Job Description:

Assigns duties to HOD’s and observe performance to ensure adherence to hotel policies and established operating procedures.

Acts as the hotels public relations director and promotes the property within the hotel industry, local community and trade associations.

Select or assists the General Manager in resolving guest complaints and service recovery process.

Selects or assist in the selection of hotel staff and completes all new hire paper works.

Maintains accurate records including cash flows sheet, guest floor limit.

AR Ageing reports, direct billing etc. Performs daily, weekly and monthly properly inspections.

Ensures property, grounds, physical plant and work areas maintained to standard. Provide effective leadership to the hotel team members.

Ensure hotel staff is provided with uniforms and name tags. and upholds property grooming standards.

Computer Literacy: MS Word, MS Excel, MS Access, PowerPoint, E-mail, Internet browsing. Personal Information:

Father's Name : Munshi Ali Ashraf

Mother’s Name : Jahanara Begum

Nationality : Bangladeshi

Date of Birth : 10th January, 1984

National id no : 866*******

Religion : Islam

Marital Status : Married

Home District : Feni

Educational Qualifications:

Master of Business Administration

Asian University of Bangladesh – 2010

Major : Human Resource Management

Result : 3.25

Position : B+

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Bachelor of Business Studies

National University of Bangladesh- 2008

Major : Pass Course

Result : Second Class

Higher Secondary Certificate

Tejgaon College, Dhaka- 2002

Group : Commerce

Result : Second Division

Secondary School Certificate

Shaheen Academy Feni –2000

Group : Commerce

Result : First Division

Personal Non-Curriculum Interest and Activities

Highly interested in social gathering, interacting with people, traveling, enjoying music and watching sports and movies.

Language: - Excellent written and communication skills in Bengali & English. Also have skills to Speak in Hindi Language.

Reference: -

Choudhury Ripon

Consultant (Foods & Beverages)

Patronize Sea Moon

17 Rue D4 Albert

Montauban 82

Republic of France

Cell: +330*********

Signature:

Mutaharul Karim

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