Karmen Kilgore

**** ****** ***** – Norfolk, Virginia 23518

772-***-**** ad1v7u@r.postjobfree.com

Providing operation management of 15 years plus with knowledge of how to impact the company’s financial success by assisting in all sales efforts, team building, associate development, customer service and compliance with excellent regulation standards. Looking for an opportunity to apply my operations skills, knowledge, detail oriented along with driven expertise of growth for my journey at this company. EXPERIENCE:

CURALEAF– Palm Bay, Florida

Lead Associate Manager

7/2022 – 07/2023

• Customer Service with expertise product knowledge assistance.

• Consulting Patient for medical needs and assisting with adding on product to help increase company sales.

• Multitasking management for front & back of house of the company’s operation needs.

• Providing associates with accountability, development palms with follow up and in the moment coaching for associate growth with the company.

• Create product knowledge binder books in each consult rooms to benefits each patient and associate for a quick knowledge reference to help with add on sales.

• Challenge my team on sales goals, donations and growth with the company daily along with celebrations via in a daily. huddle, zone charts, fun swag giveaways, or food treats.

• Helped created our associate kudos board with management for team recognition to celebrate.

• Inventory Control with operations with the truck deliveries of our product for the company. Including following company compliance and regulations that follow along with the state's requirements.

• Cash management, Sales vs Labor requirements, KPI reporting

• Mentoring associates for growth.

• Drives profitable sales to exceed store financial plans through leading the team for success BEALLS INC. - Vero beach, Florida

Guest Experience Area Manager

01/2022-08/2022

• Ensuring customer service, supervising employees, enforcing company policies, operations and regulations of the business.

• Administrative tasks, controlling returns polices, recall merchandise and inventory managing to control shrink for the company.

• Customer Service, cash management, time management, scheduling, and policy driven.

• Vendor receiving, donations to the community, and volunteer program.

• Provide leadership and expertise of company standards. PAWPRINTS of VERO BEACH- Vero Beach, Florida

General Property Manager

01/2021-01/2023

• Management support multiplied departments: Boarding, grooming, training and daycare facilities for the guest on 6 acres of land.

• Developed and motivate associates for the best experience for our guest and dog.

• Maintained operations and regulations for the back of house departments like for the grooming areas with all the different chemicals soaps we use during our operations of business.

• Coordinate all scheduling, associate development, hiring and creating events for the guest. WALMART SUPERCENTER- Pt Saint Lucie/ Vero Beach Florida Academy Facilitator and Customer Service Manager/ IN HOME Delivery 02\2016- 01\2020

• Facilitated policies and prices knowledge to the newly promoted associates for the company. I would train and developed them for their new roles in their own stores.

• Facilitated course I developed associates: Claims and Receiving, Front end retail, customer service managers, asset inventory protection associates, HR people leads. Leading with an 100% associate passing rates on the course I facilitated.

• Mangement for department control inventory to prevent shrink for the company.

• Policy, Process, Compliance and Regulations driven

• Modular integrity, Top stock champion at the academy for the company and mentoring program

• 1st Walmart E commerce In Home delivery driver in Florida

• Cash Mangement, Scheduling, Social Media Networking

• Sales goal driven

LEVI STRAUSS & COMPANY- Vero Beach, Florida

• Mangement of whole store with operations skills, associate development and sales ambitions.

• Analyzes financial reports to set goals, manage payroll, contributes expense reports to stay n budget.

• Monitor P&L for projection of success and KPI reporting for the in the moment reporting

• Associate development & relations for human resources and scheduling.

• Managing payroll, budgets and sales.

EDUCATIONS:

INDIAN RIVER STATE COLLEGE- Ft. Pierce, Florida

2014-2017

B.A.S. Visual Communication & Graphic design

Minor – Marketing & Branding.

Graduated with 3.4 GPA

UNIVERSITY OF PHOENIX- Phoenix, Arizona

2012-2014

A.A. in Business Foundation

Graduated with 3.6 GPA

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