Cassandra Vance

Fairburn, GA 478-***-**** ad1v7f@r.postjobfree.com

Customer-focused Lease Experience Agent with 25+ years of experience in automotive and aviation industries, delivering exceptional customer service and exceeding leasing targets. Proactive in managing end-to-end lease transactions, including lease structuring, and documentation. Exceptional problem-solving capabilities and the ability to handle complex lease scenarios while maintaining high levels of accuracy. Strong communication and interpersonal skills to effectively collaborate with clients, vendors, and internal teams.

Professional ExperienceToyota Financial Services Alpharetta, GA

Lease Experience Agent August 2022 – June 2023

●Managed an automotive portfolio of 50+ leases, overseeing negotiations, contract processing, and customer relations, boosting customer satisfaction rate by 95%.

●Developed and implemented targeted marketing strategies to promote Toyota lease offerings, increasing lease conversions by 25%.

●Utilized automotive leasing software platforms, such as Dealertrack and Lease Wave and Salesforce, to streamline lease application processes, reducing paperwork by 40%, improving overall operational efficiency.

●Collaborated with manufacturers and dealerships to negotiate favorable lease terms, resulting in competitive pricing structures and increased customer acquisition rates.

●Provided exceptional customer service by effectively addressing inquiries, resolving issues, and facilitating seamless lease transitions, increasing customer retention.

●Optimized leasing strategies by preparing comprehensive lease reports and analyzing customer preferences, providing valuable insights for dealership management for decision making.

(FMLA April 2021-August 2022—Took a Leave to attend to Physical Health)

United Airlines Newark, NJ

Flight Attendant October 2010 - April 2021

●Collaborated with flight and ground crews to ensure seamless coordination and on-time departures, facilitating on-time departures.

●Demonstrated expertise in emergency procedures, including safety protocols and evacuation drills, guaranteeing the highest level of passenger comfort, safety, security and compliance with aviation regulations.

●Assumed responsibility of aircraft maintenance and audit, conducting regular inspections, and documenting discrepancies, contributing to a flawless safety record and regulatory compliance.

●Served as the head flight attendant for international aircraft, overseeing the execution of in-flight service, cabin crew coordination, and passenger satisfaction.

Additional Experience

Continental Airlines Flight Attendant May 1998-October 2010; Manpower Office Assistant - Part Time

Core Competencies

Ethical & Legal Compliance, Time Management & Organization, Relationship Building, Automotive Product Knowledge, MS Office 365 (Word, Excel, PowerPoint), Salesforce, Multi-Tasking, Training, Excellent Written and Oral Communication Skills, Team Player, Bilingual (English & French)

Education & Certifications

Working Toward Bachelor of Arts in English, University of Phoenix

Sign Language

CPR Certification

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