NIKI COOKE

ad1v6g@r.postjobfree.com 480-***-**** **** East Main Street #31 Mesa AZ 85213

Asset Protection Investigator at Walmart

July 2023 - current in Mesa, Arizona

● Monitor and investigate internal and external shrink

● Conduct weekly and monthly inspections to identify and address potential security risks

● Collaborate with law enforcement agencies as needed for criminal investigations

● Implement and enforce company policies related to loss prevention and asset protection Escrow Officer at Great American Title Agency

February 2021 - May 2023 in Mesa, Arizona

● Prepare and balance Closing Disclosure Forms with lenders, per real estate contracts

● Draw documents, Deeds, Releases, etc. as per dictated by title commitment requirements

● Set up escrow disbursements and prepare files for close out and post closing

● Sign and notarize escrow and loan document packages

● Run refi and resale desk using SoftPro

Guest Services Advocate at Target

August 2020 - February 2021 in Mesa, Arizona

● Assisted guests in cashiering, returns, exchanges, order pickup and drive-up Administrative Services Manager at INFLUENCE AT WORK September 2018 - August 2020 in Tempe, Arizona

● Keep archive and inventory of articles, podcasts and other media mentions of Dr. Robert Cialdini

● Research and vette media inquiries for quotes, interviews and recommendations of Dr. Robert Cialdini

● Assist in coordinating in-person and online workshops including various correspondence with vendors and attendees

● Edit and maintain company documents include internal, external and workshop materials

● General administrative duties such as answering phones, shipping orders, working with CPA Escrow Assistant at Empire West Title Agency

May 2016 - August 2018 in Gilbert, Arizona and Queen Creek, Arizona:

● Open escrow for real estate purchase and refinance transactions complying with all agreements details in the purchase contract

● Prepare closing statement and additional documents needed to clear title for insurance policy to see issued including ordering payoff statements for loans, judgments and liens

● Sign and notarize closing and loan documents

● Record documents with county and disburse all funds in escrow account Customer Success Advocate, Chat at Weebly

September 2015 – April 2016 in Scottsdale, Arizona:

● Respond to multiple live chat support requests at once from customers all over the wold

● Respond to email support requests and track a queue of new, pending and open communications

● Maintain contact and revenue goals as well as maintaining a certain quality assurance score

● Participate in focus groups for Product Development and Marketing Teams in San Francisco Commissions Analyst at Zenefits

November 2014 – July 2015 in Scottsdale, Arizona:

● Collect commission statements from over 1000 different health insurance carriers by phone or email

● Input commission data into the tracking systems Commission Tracker and NetSuite

● Train and support local successor Finance teammates on the commissions process

● Download daily deposits and reconcile bank account

● Analyze commission rates on the client level and report on discrepancies to other Finance teams

● Log commission rates and schedules for the company’s revenue projection algorithm Configuration Management Analyst at The Boeing Company December 2013 – August 2014 in Mesa, Arizona:

● Review CAD and vellum engineering drawings, validating numerous pieces of information on multiple tools

● Regulate engineers to perfect their drawings so that I could subsequently sign off on the drawings for official release to the US Government and many other customer countries’ governments

● Protect confidentiality of Proprietary, Limited Use and Classified information

● Direct daily status meetings to my team of over 25 engineers, interns and managers

● Adhere to stringent and significant deadlines, while exceeding individual and team accuracy metrics

● Active Treasurer for Boeing Women in Leadership which included authoring and maintaining a budget, generating expense reports, reconciling corporate credit card charges, and coordinating large presentations

● Active member of several Affinity Groups, participated in various on and off-site volunteering projects, as well as advocating for and contributing to different charitable efforts Data Management Specialist at The Boeing Company

September 2013 – December 2013 in Mesa, Arizona:

● Verify physical and electronic data utilizing multiple tools to ensure accuracy in posting

● Document team processes and assist in the organization and storage of over 150,000 pieces of data

● Assist in completing 2 year long project in a timely manner, due to lack of budget for the project in 2014

Client Services Coordinator at Neil P. Patel, CPA PC June 2010 – August 2013 in Mesa, Arizona:

● Maintain firm’s accounts receivable, including issuing and tracking client invoices, and receiving payments

● Prepare sales tax returns, financial statements and income tax returns, then review them with clients

● Maintain confidential client records, firm website and firm calendars

● Develop marketing and training materials, maintain online client portal system, execute email blasts

Service Manager at Zito Financial, Inc.

October 2008 – April 2010 in Scottsdale, Arizona:

● Prepare and process financial paperwork including applications, transfer forms, and distribution requests

● Manage workflow including submitting business, following up on transfers, and tracking commissions

● Manage calendar and technical database for multiple advisors and support staff Systems Administrator at Prime Wealth Advisors

February 2007 – October 2008 in Sun City West, Arizona:

● Execute mass mailings to clients for market conditions updates, solicitations, holiday correspondence, etc.

● Assist multiple Financial Advisors in preparing for meetings and servicing clients on a daily basis

● Oversee compliance regulations for office procedures, client interactions, advertising, continuing education

● Organize and contribute to weekly marketing seminars Mortgage Funder at Decision One Mortgage Company, a division of HSBC November 2006 – February 2007 in Scottsdale, Arizona:

● Enter borrowers into Loan Quest program including ordering required inspections, opening escrow and reviewing title reports

● Collect, review, and submit underwriting loan approval stipulations

● Fund Refinance, Purchase, and Builder transactions, correlating with brokers and title companies nationally

● Fulfill post-closing loan requirements to ship funded loans to corporate office Builder Division Assistant Escrow Officer at Magnus Title Agency, a division of Title Security Agency January 2006 – October 2006 in Scottsdale, Arizona:

● Obtain and deposit earnest money into escrow as compliant with Purchase Contracts

● Prepare HUD-I Settlement Statements based on title commitments, and escrow instructions from multiple brokers, real estate agents, and lenders

● Order Termite and Home Warranties as well as set up new Homeowner’s Association accounts

● Prepare and audit a variety of documents including contracts, title commitments, loan documents, deeds, agreements, holdbacks, etc.

● Conduct concise and professional signings aimed at demonstrating superlative customer service skills and striving to make a memorable impression Residential Refinance Assistant Escrow Officer at First American Title Insurance Company February 2004 – November 2005 in Scottsdale and Phoenix, Arizona:

● Clear title commitments from vesting issues, mortgages, liens, judgments, financing statements, etc.

● Prepare HUD-I Settlement Statements for refinance transactions based on title commitments, loan documents and closing instructions

● Manage escrow accounts including depositing funds, balancing, and disbursing all loan proceeds to various payoff lenders, creditors and borrowers

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