Roddricka Humphrey

Location: Nashville, TN *****

SUMMARY

I am an accomplished hard working Medical Assistant with over 5 years of customer service experience. I have knowledge working in EKGs, Vitals, Blood Draw/ Injections, finger sticks, urine analysis and much more. I am proficient in assisting patients and passionate about making them feel comfortable. EDUCATION

High School: Hume Fogg High Academic Magnet- Nashville TN Aug 2014 to May 2018 College Degree in Medical Assisting: Fortis Institute- Nashville TN January - September 2023 CERTIFICATIONS AND LICENSES

Certified Clinical Medical Assistant

September 2023

CPR CERTIFIED

October 2023- October 2025

HIPPA

February 2023- present

STANDARD PRECAUTIONS AND BLOODBORNE PATHOGENS

February 2023- February 2024

SKILLS

• Customer Service

• Health Infusions

• HIPPA compliance training

• CPR certified

• Computer Medical Technology Skills

• Patient Scheduling

• Administering Injections

• Technical Support

• Ability to type 40-50 wpm.

• Salesforce

• Customer retention

• Direct sales

• Marketing

• Oracle

WORK EXPERIENCE

Rama Medical Group – Externship

Nashville TN, August- September

• Checking patients in/ out

• Vital signs

• Blood work and injections (flu, MMR, B12)

• Clinical prep

• Administrative Charting and scanning documents

Customer Service Representative

Fleetcor - Brentwood, TN Dec 2022- Aug 2023

• processing refunds/returns and email confirmations

• answering incoming calls about customers orders

• typing 40-50 wpm

• Call center environment, working with two computer screens, multitasking answering calls taking notes,

• tracking orders, researching issues

Customer Service Representative

Asurion - Antioch, TN May 2019 to Aug 2021

• Customer service representative for Verizon.

• Working in the technical support department serving, solving & selling customer everyday over the phone.

• Call center environment, working behind 2 computer screens, multitasking answering calls taking notes,

• researching issues.

• Typing 40-50 wpm

Customer Service Representative

Genesco - Nashville, TN Mar 2018 to Oct 2018

• I was a customer service representative in a call center environment.

• Sitting at a desk with two computer screens and a phone in front of me.

• I was required to work from both screens using multiple systems, while upholding a professional conversation with the customer to better assist them.

• Ability to type 40-50 wpm.

• The work environment was fast past. I was also required to send emails and type documents regarding why the customer called in and the end result. EDUCATION

High School:

Hume Fogg High Academic Magnet- Nashville TN

Aug 2014 to May 2018

College Degree in Medical Assisting:

Fortis Institute- Nashville TN

January 2023- September 2023

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