Jaime Lee Ford

Seattle, WA *****

ad1v5g@r.postjobfree.com

+1-206-***-****

Work Experience

Front Desk Receptionist

Seattle Athletic Club - Seattle, WA

July 2023 to Present

Welcoming guest and managing memberships. Up keeping schedules and hosting membership events. Working closely with team members to create an experience where everyone is comfortable to thrive. Front Desk Agent/Night Auditor

Hyatt - Seattle, WA

August 2019 to August 2023

Duties involve communicating closely with management for daily expectations and current statuses of the hotel. Following ups with entire team for room inspections for arrivals . Closely managing that housekeepers and maintenance are meeting guest needs . We also make sure all guest have reviewed all personal and payment information as well as hotel policies and conditions at check in. Night audit duties requires billing and routing input for prepaid reservations. Along with developing staff reports for a.m. / p.m. shifts.

Waitress/Hostess

The hill - New York, NY

September 2015 to August 2018

Creating a welcoming engaged guest experience. Keeping departments updated on upcoming reservations. Greeting guest and getting to know them while seating in a timely matter. Close communication with surrounding departments to optimize guest experience at all times. Maintaining a friendly and well tended to environment for guest and fellow teammates to enjoy and return to. Sale Associate

Bebe - New York, NY

September 2013 to June 2015

Sales Associate

Guess - New York, NY

September 2011 to July 2013

Skills

• Time Management

• Customer Service

• POS

• Microsoft Word

• English

• Fluent English

• Team work

• Front desk

• Customer service

• Problem solving

• Communication

• Computer literacy

• Interpersonal communication

• Active listening

• Decision making

• Attention to detail

• Organizational skills

• Professionalism

• OPERA

• Multitasking

• Answering phones

• Leadership

• Conflict resolution

• Performance management

• Cooperation

• Adaptability

• Motivation

• Schedule management

• Reservations

• Billing

• Night Audit

• Guest Services

• Office Management

• Microsoft Excel

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