Customer Service General Manager

David Bruce

Certified National Notary

**** ****** **** ** **********, IA 52722 *************@***.*** 563-***-****

Professional Profile

Sales professional with over 28years of experience providing exceptional interpersonal and communications skills, proficient and promoting confidence as well as building strategic business relationships while interfacing positively with people from diverse cultures. Proven ability to troubleshoot and develop both creative and innovative solutions to business and sales challenges. Successfully manages change for improved team performance.

Professional Skills

Excellent Communication Skills

Planning & Organizing

Decision Making

Excellent Customer Service

Highly Dependable

Team Oriented

Microsoft Office Suite

Results Oriented

Problem Solver

Professional Experience

Sales & Leasing Specialist – YES COMMUNITIES – Davenport, IA 11/2020 – Present

List and sell preowned manufactured homes in communities and on leased land

Scheduled and attended a minimum of 20 appointments per week resulting in surpassed annual quota by 30%

Answer client questions regarding products, prices & availability and attend trade shows and sales conferences

Maintain a high referral base and exceptional feedback from previous clients

Educate clients on the current manufactured home industry and answer any questions they may have

Coordinate all steps in the process of purchasing a new or used home from the delivery to the setup of a manufactured home

General Manager – WIKI BUSINESS GROUP – Davenport, IA 5/2015 – 8/2020

Provided leadership in national inbound/outbound sales (in person and over the phone) (FL, TX, and CA)

Efficiently negotiated contracts, including price of goods with vendors (both sign and print companies)

Oversaw fleet of graphic designers and worked hand in hand with vendors. Performed market analysis

Utilized marketing expertise in spearheading text message marketing and 3D image advertising, implementing sales and marketing strategies to achieve revenue goals and exceed profit projections

Senior Sales Executive/Trainer – AMERICAN PUBLISHIN – Hampton, IA 2008 – 2015

Engaged in relationship sales, building rapport, and educating clients as an excellent communicator

Built credibility and cultivated lasting relationships with clients to achieve accelerating sales

Managed sales personnel to ensure company targets were attained through maximum productivity

Executive Advertising Agent – ADS ENTERPRISES – Waterloo, IA 2001 – 2008

Prepared proposals to prospective clients, documented customer orders and payment details

Managed strategic accounts and developed new business utilizing consultative marketing and sales techniques

Built long-term business relationships with clients becoming a trusted adviser for advertising solutions

Installation Technician/Sales manager– DirecTV – Austin, TX 1994 – 1998

Recognized for being #1 in satellite sales in North Texas and #2 in entire state of TX between 1998-2000

Grew company sales by 33.3% in 1996, 22% in 1997, and 41.9% in 1998

Expanded satellite sales to commercial accounts (gyms, restaurants, etc.), increasing sales by 52%

Won top sales in company 1996-2000

Education

Bachelor of Business Administration: Management & Marketing Minor 1994 – 1998

University of Texas, Austin TX

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