Quality Assurance Baton Rouge
Resume:
DIONICIA A. ROBERSON
**** ********** ***** ***** *****, Louisiana 70807
***********@*****.***
SOFT SKILLS
Quality Assurance (QA)
Quality Control (QC)
Interpersonal Skills
Customer/Client-Oriented
Security Management
Homeland Security
Logistics Management
Regulatory Compliance
Trainer/Mentor
People Management
Time Management
Communications Liaison
Organizational Management
Vendor Relations
Excellent Communications
Administrative Management
Budget Management
Inventory Management
Relationship Builder
Microsoft Excel Expert
Conflict Resolution
EDUCATION
University of Phoenix – Remote – Bachelor in Business Administration 12/20 COMPUTER SKILLS
eGrants, Xactimate, and XactAnalysis, Microsoft Suite of Tools (Word, Power Point, Outlook, and Excel) SPSS, SAP, NEMIS, FRRATS, WIP
TRAINING AND CERTIFICATIONS
ICS-100 Training Introduction to FEMA/JFO IS-200 for Federal Disaster Workers IS-700 An Introduction (NIMS) Diversity Training Adjuster’s License
SUMMARY OF QUALIFICATIONS
Three (3) years of relevant experience working for FEMA in a QA/QC role capacity
Provide quality assurance/quality control or specialized advisory service, which may include construction, financial, housing, and/or related industry knowledge
Experience with FEMA hazard mitigation and similar programs/projects
Knowledge, skills, and abilities necessary to perform the job function with little to no supervision
Acutely aware of timelines, meeting deadlines, and performance measures
Able to acquire a working knowledge of applicable rules and regulations
Able to provide technical assistance for the Restore Louisiana Program
Excellent written and oral communication skills, strong analytical skills, ability to work independently
Able to quickly learn new software applications
Responsible for 30-50 contract employees
Train new staff on program policies, customer service practices, and call center functions
Participate in security management initiatives for Homeland Security personnel
Perform supervisory roles adhering to standard operation procedures of plant policies
Follow all HSS:& E and Environmental policies and practices SUMMARY OF EXPERIENCE
APTIM/GOHEP – Remote Community Outreach Specialist 11/22 – 10/23 FEMA/DHS – Baton Rouge, LA TAC Coordinator 06/19 – 10/22 Jacobs Field Services/ExxonMobil Refinery – Baton Rouge, LA Integ Supplier/Sweep Receiver 05/16 – 02/18 Excel Inc./ExxonMobil Refinery – Baton Rouge, LA Warehouse Lead/ Admin Asst 01/11 – 12/15 OCD-DRU Hazard Mitigation Grant Program – Baton Rouge, LA Call Center Specialist 08/9 – 12/10 Crestworth Learning Academy – Baton Rouge, LA Clerk/Receptionist 01/9 – 8/09 Federal Emergency Management Assistance – Baton Rouge, LA Applicant Serv Rep 09/05 – 5/06 Southwestern Security – Baton Rouge, LA Security Officer 12/99 – 9/05 Cox Communications – Baton Rouge, LA Customer Service Rep 06/93 – 01/99 East Baton Rouge Schools – Baton Rouge, LA Substitute Teacher 05/92 – 10/93 CORE ROLES AND RESPONSIBILITIES
Community Outreach Specialist
Work closely with team members
Deliver project requirements, develop solutions
Meet competing deadlines with professionalism
Make high volume of inbound and outbound calls
Follow program plans and objectives according to guidelines
Provide direct casework with survivors
Travel to various disaster areas
Make monthly home visits with survivors
Provide intake support to callers to determine eligibility
Offer guidance on appropriate recovery resources
Assist survivors w/ processes, policies, & procedures
Remain current on federal, state, and local regulations governing emergency response plans
Work directly with supervisors to address urgent needs of survivors
TAC Coordinator
Interface w/ FEMA, primary & sub vendors & employees
Report to FEMA Program Specialist/COR
Single Point of Contact for any questions & concerns
Handle expenses, time reporting, PTO, sickness
Responsible for enforcing FEMA rules & regulations
Primary liaison between FEMA and contract vendors
Mitigate any outstanding concerns/conflicts
Manage contractor safety during weekends
Responsible for on-boarding of new FEMA contractors
Manage contractors to ensure FEMA compliance
Warehouse Operations - Integrated Supplier/Sweep Receiver
Process sweep invoices from suppliers for payment
Print PTN for packages to FEDEX and Staples for delivery utilizing Clear /Orbit software
Process packages from UPS/FEDEX and Staples
Communicate w/ vendors and production personnel
Mitigate issues/problems related to purchase orders
Perform manual labor to assist with other job duties
Maintain blending and packaging equipment
Assure transfer of critical operational information
Provide support to team members in their daily duties
Process invoices in SAP, Stripes and GEMS system
Prepare kits to be sent out for plant maintenance Warehouse Operations - Warehouse Lead
Oversee process of inventory and orders
Review daily workloads &other assigned tasks
Train & coach warehouse employees
Recommend disciplinary and developmental actions Administrative Assistant
Assist Operations Supv. with work activities of associates
Complete goods receipt process of materials
Manage filling, supply orders, vendor discrepancies
Assist with associate training
Completed invoice resolutions as required
Backfill in various warehouse roles
Call Center Specialist
Assist Call Center Manager with administrative duties
Inform applicants of status of file & policy updates
Receive and process mail
Clerk/Receptionist
Maintain daily records of student attendance Operate switchboard answering service Housing Advisor
Provide viable rental resources to applicants
Coordinate with appropriate agencies and individuals
Expedite completion of permanent housing
Follow all rental assistance requirements
Assess current eligibility for Housing Assistance Program
Ensure individuals are involved in housing selection Applicant Services Representative
Interface with external contacts
Obtain financial data solutions for customers
Recommend viable solutions and best practices
Monitor status of applicants in NEMIS, DARAC, and WIP Security Officer
Conduct investigations
Inspect per Federal Protective Guidelines
Examine badges, bags, laptops, cameras on video, and employees exiting and entering the facility
Involve law enforcement & loss prevention pros
Focus on minor to federal offenses
Ensure compliance w/ DHS security & policy guideline
Perform risk analysis & threat assessments
Customer Service Representative
Interface with cross-functional teams on special events
Ensure success of > 500 parties & business meetings
Delegate, supervise & evaluate technicians & trainers
Coordinate setup, operation & removal of equipment Substitute Teacher
Expand range of learning through whole class, individual, and small group instruction, cooperative education
Teach integrated social studies lessons
Challenge mastery of basic-to-advanced math
***Professional References Available Upon Request***
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