DIONICIA A. ROBERSON

**** ********** ***** ***** *****, Louisiana 70807

ad1v46@r.postjobfree.com

225-***-****

SOFT SKILLS

Quality Assurance (QA)

Quality Control (QC)

Interpersonal Skills

Customer/Client-Oriented

Security Management

Homeland Security

Logistics Management

Regulatory Compliance

Trainer/Mentor

People Management

Time Management

Communications Liaison

Organizational Management

Vendor Relations

Excellent Communications

Administrative Management

Budget Management

Inventory Management

Relationship Builder

Microsoft Excel Expert

Conflict Resolution

EDUCATION

University of Phoenix – Remote – Bachelor in Business Administration 12/20 COMPUTER SKILLS

eGrants, Xactimate, and XactAnalysis, Microsoft Suite of Tools (Word, Power Point, Outlook, and Excel) SPSS, SAP, NEMIS, FRRATS, WIP

TRAINING AND CERTIFICATIONS

ICS-100 Training Introduction to FEMA/JFO IS-200 for Federal Disaster Workers IS-700 An Introduction (NIMS) Diversity Training Adjuster’s License

SUMMARY OF QUALIFICATIONS

Three (3) years of relevant experience working for FEMA in a QA/QC role capacity

Provide quality assurance/quality control or specialized advisory service, which may include construction, financial, housing, and/or related industry knowledge

Experience with FEMA hazard mitigation and similar programs/projects

Knowledge, skills, and abilities necessary to perform the job function with little to no supervision

Acutely aware of timelines, meeting deadlines, and performance measures

Able to acquire a working knowledge of applicable rules and regulations

Able to provide technical assistance for the Restore Louisiana Program

Excellent written and oral communication skills, strong analytical skills, ability to work independently

Able to quickly learn new software applications

Responsible for 30-50 contract employees

Train new staff on program policies, customer service practices, and call center functions

Participate in security management initiatives for Homeland Security personnel

Perform supervisory roles adhering to standard operation procedures of plant policies

Follow all HSS:& E and Environmental policies and practices SUMMARY OF EXPERIENCE

APTIM/GOHEP – Remote Community Outreach Specialist 11/22 – 10/23 FEMA/DHS – Baton Rouge, LA TAC Coordinator 06/19 – 10/22 Jacobs Field Services/ExxonMobil Refinery – Baton Rouge, LA Integ Supplier/Sweep Receiver 05/16 – 02/18 Excel Inc./ExxonMobil Refinery – Baton Rouge, LA Warehouse Lead/ Admin Asst 01/11 – 12/15 OCD-DRU Hazard Mitigation Grant Program – Baton Rouge, LA Call Center Specialist 08/9 – 12/10 Crestworth Learning Academy – Baton Rouge, LA Clerk/Receptionist 01/9 – 8/09 Federal Emergency Management Assistance – Baton Rouge, LA Applicant Serv Rep 09/05 – 5/06 Southwestern Security – Baton Rouge, LA Security Officer 12/99 – 9/05 Cox Communications – Baton Rouge, LA Customer Service Rep 06/93 – 01/99 East Baton Rouge Schools – Baton Rouge, LA Substitute Teacher 05/92 – 10/93 CORE ROLES AND RESPONSIBILITIES

Community Outreach Specialist

Work closely with team members

Deliver project requirements, develop solutions

Meet competing deadlines with professionalism

Make high volume of inbound and outbound calls

Follow program plans and objectives according to guidelines

Provide direct casework with survivors

Travel to various disaster areas

Make monthly home visits with survivors

Provide intake support to callers to determine eligibility

Offer guidance on appropriate recovery resources

Assist survivors w/ processes, policies, & procedures

Remain current on federal, state, and local regulations governing emergency response plans

Work directly with supervisors to address urgent needs of survivors

TAC Coordinator

Interface w/ FEMA, primary & sub vendors & employees

Report to FEMA Program Specialist/COR

Single Point of Contact for any questions & concerns

Handle expenses, time reporting, PTO, sickness

Responsible for enforcing FEMA rules & regulations

Primary liaison between FEMA and contract vendors

Mitigate any outstanding concerns/conflicts

Manage contractor safety during weekends

Responsible for on-boarding of new FEMA contractors

Manage contractors to ensure FEMA compliance

Warehouse Operations - Integrated Supplier/Sweep Receiver

Process sweep invoices from suppliers for payment

Print PTN for packages to FEDEX and Staples for delivery utilizing Clear /Orbit software

Process packages from UPS/FEDEX and Staples

Communicate w/ vendors and production personnel

Mitigate issues/problems related to purchase orders

Perform manual labor to assist with other job duties

Maintain blending and packaging equipment

Assure transfer of critical operational information

Provide support to team members in their daily duties

Process invoices in SAP, Stripes and GEMS system

Prepare kits to be sent out for plant maintenance Warehouse Operations - Warehouse Lead

Oversee process of inventory and orders

Review daily workloads &other assigned tasks

Train & coach warehouse employees

Recommend disciplinary and developmental actions Administrative Assistant

Assist Operations Supv. with work activities of associates

Complete goods receipt process of materials

Manage filling, supply orders, vendor discrepancies

Assist with associate training

Completed invoice resolutions as required

Backfill in various warehouse roles

Call Center Specialist

Assist Call Center Manager with administrative duties

Inform applicants of status of file & policy updates

Receive and process mail

Clerk/Receptionist

Maintain daily records of student attendance Operate switchboard answering service Housing Advisor

Provide viable rental resources to applicants

Coordinate with appropriate agencies and individuals

Expedite completion of permanent housing

Follow all rental assistance requirements

Assess current eligibility for Housing Assistance Program

Ensure individuals are involved in housing selection Applicant Services Representative

Interface with external contacts

Obtain financial data solutions for customers

Recommend viable solutions and best practices

Monitor status of applicants in NEMIS, DARAC, and WIP Security Officer

Conduct investigations

Inspect per Federal Protective Guidelines

Examine badges, bags, laptops, cameras on video, and employees exiting and entering the facility

Involve law enforcement & loss prevention pros

Focus on minor to federal offenses

Ensure compliance w/ DHS security & policy guideline

Perform risk analysis & threat assessments

Customer Service Representative

Interface with cross-functional teams on special events

Ensure success of > 500 parties & business meetings

Delegate, supervise & evaluate technicians & trainers

Coordinate setup, operation & removal of equipment Substitute Teacher

Expand range of learning through whole class, individual, and small group instruction, cooperative education

Teach integrated social studies lessons

Challenge mastery of basic-to-advanced math

***Professional References Available Upon Request***

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