Yemisi Akinlolu

***** ****** ***** **. *******, TX 77044

Mobile: 773-***-**** Email-address: ad1v42@r.postjobfree.com

CAREER SUMMARY

Dynamic administrative professional with experience in corporate relationships, human resources, customer care services, record management and administrative assistant. Driven to exceed goals by constantly improving knowledge and skills, motivated to exceed expectations. Excellent communication skills for working in a team environment and supporting team needs. Industries experience includes oil and gas, healthcare, and pharmaceutical. My exceptional customer service and attention to details and data management has always been an asset to organizations goals and missions.

EDUCATION

2018 Keller Graduate School Mgmt., Devry University, Houston, TX

Master’s in public administration GPA: 3.92

• Concentration in Healthcare Management

2005 Obafemi Awolowo University, Ile-Ife, Nigeria

Bachelor of Science

KEY SKILLS

Proficient with Microsoft Office Suite, Word, Excel, Outlook PowerPoint

Excellent soft skills and work well with people and in a team environment.

Attention to detail and proficient in data entry management.

Ability to carry out organization administrative duties.

Skilled at problem solving with limited intervention.

Experienced in Public speaking, educating and customer engagement.

Diligent in managing confidential information and data.

Attention to detail and adhere to instructions.

Persuasive and self-learn skill.

Familiar with Power BI

Team Player with strong interpersonal relationship skills.

Excellent communication skills and problem-solving

Volunteered as Fire Safety Steward and led training of over 200+ employees monthly.

EXPERIENCE

Verify Consults Project Service August 2022 – till date.

Administrative Assistant

Assisted customer with their needs. Managed client data.

Set up business meetings.

Review organization requirement with manager and explore options to effectively utilize business resources.

Familiar with QuickBooks.

AETNA a CVS Company, Houston, TX September 2021 – 2022

Customer Service Relation Associate

•People’s person. Established good relationship with customers and aided them with their needs.

•Uses customer service threshold framework to make financial decisions to resolve member issues.

Explains member's rights and responsibilities per contract, processes claim referrals, new claim handoffs, complaints (member/provider), grievance and appeals (member/provider) via target system.

•Responds to requests received from Aetna's Law Document Center about litigation; lawsuits Handles extensive file review requests. Aids in preparation of complaint trend reports, in compiling claim data for customer audits.

•Performs financial data maintenance, as necessary. Uses applicable system tools and resources to produce quality letters and spreadsheets in response to inquiries received.

Golden Pass LNG, Houston TX 2019- 2020

Administrative Assistant

Led the update of 200+ employees’ data record with emergency contact information within 2 weeks.

Managed 100+ weekly employees’ correspondence within and outside organization with zero incidences.

Supported HR as key point of contact for policy and process questions with +8/10 satisfaction scores.

Supported HR as key point of contact during new hire interview. Access SharePoint to make sure employee data are up to date.

Schedule meetings and support calendar for appointments.

Provides general office administrative support to senior management and staff assisting with matters concerning management on assigned duties.

Educational Testing Service (ETS) (Seasonal) 2016 – present

Online Constructed response scorer for CAASPP

Graded 40+ papers and responses across English and Arts subjects weekly with on-time delivery.

Managed up-to-date certification record requirements for over 300+ scorers locally.

Kingwood Medical Center, Kingwood, TX. (Part Time) 2016

Front Office Assistance

Provided general office support to 15+ patients hourly at the point of entry.

Managed 30-minute daily patient onboarding as prerequisite to Doctor assessments with zero incidences.

Improved patient satisfaction scores by implementing 2 new processes patient pre-surgery brochure.

Organized 30+ doctors’ medical orders daily for easy access retrieval and patient management.

Corpus Christi Medical Center

HR Administrative Assistant (Part- time) 2014

Compiled and edited contract letters for doctors and other healthcare organizations.

Interfaced and assisted human resources in analyzing data structure for effective employee services.

Worked on compilation of new hire and employees’ file on certificate of completion on FEMA.

Analyzed and recommended patient and employee data management improvement through centralized database.

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