Paul Burgess

Bellevue, WA ad1v3c@r.postjobfree.com 206-***-****

Portfolio: https://uxfol.io/PaulBurgess

User Experience (UX) Designer

Senior UX Designer with a 15+ year track record of creating designs that inspire users & customers to achieve business goals. Recognized for outstanding combination of creative vision and interaction design, including, user interface creation, and user-centered design concepts.

Areas of Expertise

User Experience / User Interaction Design

User Testing & User Research

Wireframes, Mockups & User Journeys

Mobile App Design (iOS) / Personas

Figma / User Centered Design

Scenario-Focused Design Methodology

Employment History

Salesforce.com 03/2023 to Present

User Experience Architect Seattle, WA

Creating prototypes for generative AI/large language models that eliminate the time-intensive parts of common user journeys. Designing UI messaging framework concepts for Nike’s mobile, in-app & web messaging. Managed all user testing for about a dozen UX designers. This involved coaching designers 1:1 around which methods they should use to accomplish their goals, how to recruit the right participants, how to craft their clickable prototypes to get measurable results, how to interpret the findings and how to communicate those findings back to the team. Also mentored a small group of designers who were beginning their careers in UX.

Accenture 07/2013 to 11/2022

User Experience Architect Seattle, WA

Led User Experience & Research for 36 enterprise B2B engagements over 9+ years (working in Figma for last 4 years) for HPI, HPE, DuPont, ADA, Microsoft, Silicon Valley Bank and others. My first few years in this role were with a marketing firm call Wirestone which was acquired by Accenture in 2018 (but my role and even many of my clients stayed the same for the entire 9 years).

Recent projects include:

Creating an end-to-end service portal for a network of law firms (RMS). The foundation of what we designed was a document management system that allowed seamless communication between attorneys and clients across multiple engagements. Led the user experience and research of this engagement including creating discussion guides, conducting interviews and formulating findings around common themes and desired outcomes. This research along with important insights gained from Power BI became the basis for the design phase where I led the UX and conducted user testing sessions. Post-release I again used Power BI to surface insights from KPI’s to help provide the foundation for the next phase of the design.

Led the user research for an HPE compensation modeling desktop app. The effort included developing personas, recruited participants for research studies, creating discussion guides, conducted/recorded user interviews resulting in discovering key themes and issues which would become the basis for the design of the app.

Led a team of 5 UX designers in the redesign of Silicon Valley Bank’s public-facing site after their acquisition of Boston Private Bank. Developed a design system of 32 components for mobile and desktop, research included stakeholder & user interviews and data analytics to inform our designs. Conducted user testing with 12 participants.

Skills: User Experience Testing · Wireframing · User Interviews · Power BI · Card Sorting · User Interface Design · Workshops · User Experience (UX) · Figma/Sketch/InVision

DEBATABULL 08/2012 to 07/2013

Founder Bellevue, WA

●Designed and patented a mobile app (iOS) to monetize social media engagement through gamification; developed initial concept, built prototype/mockup of application, and managed the end-to-end development process.

MICROSOFT (microsoft.com) 05/2003 to 08/2012

User Experience Architect Redmond, WA

●Led the user experience and information design components for two releases of Windows MultiPoint Server, a shared resource computing solution for schools and emerging markets:

-- Conducted the initial user research, customer visits, created personas, authored scenarios, developed user flows and wireframes

-- Built prototypes of the software interface in PowerPoint (clickable paper prototypes), to test functionality, then converted to higher-fidelity mockups in HTML5, CSS for subsequent rounds of testing

-- Collaborated closely with developers, program managers, testers, and marketing teams to ensure alignment of the software with core user needs and business requirements

-- Led v-next product planning with management/leadership to evangelize user-centered and scenario-focused design of product, implemented user impact scores

-- Managed the entire UX process from start to finish, across two overlapping 18-month development cycles, with the final products shipping 3/2011 and 11/2012

-- Worked with local school district to implement beta program, found elementary school, worked with Principal to host beta site

●Managed the design of multiple properties/websites under the Microsoft.com umbrella:

-- Developed websites for the Software Assurance Program, Group Licensing Program, and Product Information Center—all high-traffic sites visited by millions of users each year

-- Made key strategic decisions regarding the look, feel, and layout of each site, ensuring that each property was consistent with Microsoft's overall brand standards

-- Leveraged HTML and CSS extensively in the above projects

INDEPENDENT FEATURE FILM 2002 to 2003

Writer, Producer, Director Seattle, WA

●Wrote a feature-length screenplay, scouted sites, and secured film shooting locations.

●Managed 25 cast/crew over the 30-day shoot of this micro-budget feature film

PERFORMANCE COMMUNICATIONS GROUP (epcg.net) 2000 to 2002

Art Director Chicago, IL

●Created interactive marketing campaigns for a Fortune 500 client roster that included Unilever, Proctor & Gamble, Kraft, Sara Lee, and Harley-Davidson.

●Pitched ideas to clients and developed storyboards and proof-of-concept models.

●Managed art direction for all assigned projects, including coordination of creative teams, hiring of outside vendors, and the auditioning/booking of all needed voice-over talent.

●Directed voice-over studio sessions, selected music, and oversaw deployment of campaign.

STARWAVE / THE WALT DISNEY COMPANY (disney.com) 1994 to 2000

Art Director Bellevue, WA

●Served as Art Director for ABCNews.com, MrShowbiz, Celebsite and WallofSound websites

●Managed teams of 3-6 Designers and Production Artists, conducting all hiring, interviewing, mentoring and performance reviews for all personnel.

MICROSOFT (microsoft.com) 1992 to 1994

UI Designer Bellevue, WA

●Designed prototypes for interactive TV shows, Bill Nye the Science Guy and Zoom.

Education & Technical Skills

University of Iowa, Major in Art, 1984-85

Millikin University, Major in Art, 1985-88

Proficiency in all the usual stuff: Figma, Adobe Creative Suite (Photoshop, Illustrator, Freehand, Dreamweaver), Additional skills: HTML5, CSS, JavaScript

Awards & Achievements

Nominated for Design of the Year, Threadless, 2008

2nd Place Winner, DreamQuest Feature Screenwriting Competition, 2010

Honorable Mention Winner, Screenplay Festival, Feature Screenwriting Competition, 2011

Member of Mensa, since 2008

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