CONTACT

Address : Church Hill, TN *****

Phone : 423-***-****

Email : ad1v30@r.postjobfree.com

SKILLS

• Building Customer Trust and Loyalty

• Efficient and Detail-Oriented

• Upbeat and Positive Personality

• Creative Problem Solving

Experience with various platforms;

Epiphany, ROM (Radial), Verint, MS

Teams, et al)

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• Calm and Professional Under Pressure

• Patient and Empathetic

• Excellent Attention to Detail

PROFESSIONAL SUMMARY

Driven Customer Specialist committed to providing quality service and timely issue resolution. Proficient communicator and detail-oriented. Accustomed to working in stressful, high-volume call environments while providing efficient and accurate support.

WORK HISTORY

Remote (Work From Home) Customer Care Specialist, 05/2021 to 01/2022

LBrands (Bath And Body Works) - Church Hill, TN

Server, 08/2007 to 03/2009

Fatz Cafe - Kingsport, TN

Server, 05/2006 to 08/2007

Texas Roadhouse - Kingsport, TN

Resolved concerns with products or services to help with retention and drive sales.

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Responded to customer needs through competent customer service and prompt problem-solving.

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Built long-term, loyal customer relations by providing top-notch service and detailed order, account and service information.

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Verified accuracy of customer account information and updated when necessary.

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Achieved high satisfaction rating through proactive one-call resolutions of customer issues.

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Defused customer concerns with exceptional conflict and problem resolution skills.

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Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.

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Worked with POS system to place orders, manage bills and handle complimentary items.

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• Cultivated warm relationships with regular customers. Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.

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Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.

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Worked with POS system to place orders, manage bills and handle complimentary items.

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• Used slow periods to restock supplies, ice, trays and delivery bags. Answered customers' questions, recommended items and recorded order information.

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Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.

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LORRIE HEATH

Front End Manager, 06/2005 to 05/2006

Food Lion - Church Hill, TN

Assistant Manager, 03/1996 to 06/2005

Pizza Hut - Kingsport, TN

Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.

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• Oversaw cashier operations, bookkeeping and security. Evaluated employee performance and made recommendations for improvements.

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Maintained strong customer relations and effective customer service standards.

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Kept orderly and accurate accounting records by monitoring sales documentation.

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Assessed personnel performance and implemented incentives and team-building events to boost morale.

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Standardized office structures and processes to promote collaboration and increased performance.

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Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.

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Created organization systems for inventory control, merchandising, financial reports and schedules, dramatically increasing operational efficiency.

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Planned team-building exercises to increase employee performance and job satisfaction.

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Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.

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Assessed job applications and made hiring recommendations to bring in top candidates for key vacancies.

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Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.

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EDUCATION

No Degree : Medical Radiologic Technology

Northeast State Community College - Blountville, TN

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