Customer Service Sales Executive

JASMINE JOHNSON

Cape Girardeau, Mo ***** · 573-***-**** ad1v2w@r.postjobfree.com

Strategic Customer Service Sales Representative and Sales Executive committed to driving consistent customer and revenue growth with strong networking and prospecting skills. Skillful in converting leads into customers, keeping accounts serviced and maintaining competitive sales numbers. Excellent relationship-building, communication and multitasking abilities. Skills

• Employee performance evaluations

• Recruiting and interviewing

• Business Development

• Staff Management

• Budgeting

• Customer Service Management

• Decision Making

• Staff Scheduling

• Money Handling

• Layout Planning

• Direct Sales

• Price Structuring

• Payroll Administration and Timekeeping

• Sales growth

• Cost Control

• Employee scheduling

• Training Management

• Consulting

• Market and Competitor Research

• POS Terminal Operations

• Calendar Management

• Multitasking and Prioritization

• Inventory Tracking and Management

• Supplier Monitoring

• Team Leadership

• Cost Reduction

• Good Work Ethic

• Developing New Business

• Presentation Skills

• Sales Strategy Development

• Account Management

• Budget Planning

• Expertise in Digital Marketing

• Prospecting Skills

• Client Relationship Management

• Lead Generation

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• Advertising and Marketing

• Organizational Skills

EXPERIENCE

JANUARY 2022 – PRESENT

CUSTOMER SERVICE REPRESENTATIVE/ADVERTISING SALES EXECUTIVE, SOUTHEAST MISSOURIAN

• Answered customer questions about products and services and recommended appropriate solutions.

• Built and maintained knowledge of evolving product and service offerings to promote additional sales to existing customers.

• Generated quotes, processed payments and documented customer communications.

• Followed up with customer to identify and resolve service, account or technical issues and maintain satisfaction.

• Called potential customers to assess business needs and present value propositions.

• Conducted site visits to assess needs, demonstrate products and recommend strategic solutions for customer requirements.

• Listened to customer requests and asked questions to provide effective solutions.

• Handled escalated customer service concerns to preserve customer satisfaction and maintain long-term business relationships.

• Answered, screened and processed high volume of calls daily with call management system and web-based communications.

• Handled customer billing errors by researching issues in system and asking detailed questions.

• Avoided payment errors by carefully implementing all credit and debit card data into system.

• Used cold calling and networking to sell products and services.

• Sourced new sales opportunities through inbound lead follow-up.

• Contacted current and potential clients to promote products and services.

• Operated register, handled cash and processed credit card transactions.

• Guided account managers on methods to increase sales and fill product spaces.

• Reviewed revenue and expense forecasts to determine accurate budgets.

• Exceeded department expectations for productivity and accuracy levels.

• Created sales presentations to promote advertising benefits to potential customers.

• Prepared advertising sales contracts and submitted to clients for sign off.

• Optimized revenue levels by developing engaging promotional programs.

• Attended workshops and trade shows to network with new contacts.

• Identified new customer opportunities through careful study of advertising markets.

• Participated in corporate sales trainings to improve skills set and learn new selling techniques.

• Reviewed customers' products, advertising history and business to identify effective advertising solutions.

MAY 2020 – JANUARY 2022

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ASSISTANT MANAGER, RAMPLEY’S GENERAL STORE

• Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.

• Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.

• Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.

• Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.

• Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.

• Assisted in organizing and overseeing assignments, planning and coordinating in-house and outsourced resources.

• Helped and maintained with the development of a sustainable weekly schedule.

• Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.

• Maintained positive customer relationships by responding quickly to customer service inquiries.

• Processed payments for credit and debit cards and returned proper change for cash transactions.

• Walked through store areas to identify and proactively resolve issues negatively impacting operations.

AUGUST 2018 – OCTOBER 2021

TEACHER, DAEOC

• Communicated frequently with parents, students and faculty to provide feedback and discuss instructional strategies.

• Planned and implemented integrated lessons to meet national standards.

• Designed dynamic lesson plans based on student interests.

• Maintained system required passing rate for years.

• Worked cooperatively with other teachers, administrators and parents to help students reach learning objectives.

• Evaluated and revised lesson plans and course content to achieve student-centered learning.

• Supported student teachers by mentoring on classroom management, lesson planning and activity organization.

• Completed daily reports, meal count sheets and attendance logs.

• Incorporated multiple types of teaching strategies into classroom.

• Reviewed curriculum and devised alternate approaches to presenting lessons to increase student understanding.

• Devised and implemented strategies to create and maintain cohesive school community within virtual classroom setting.

• Held conferences with parents to address questions, discuss academic progress and encourage learning goals.

• Promoted physical, mental and social development using classroom games and activities.

• Incorporated exciting and engaging activities to achieve student participation and hands-on learning.

• Attended and facilitated IEP meetings for students and families. 4

• Kept students on-task with proactive behavior modification and positive reinforcement strategies.

FEBRUARY 2017 – JULY 2018

CAREGIVER, SADI

• Cleaned house, ran errands, managed laundry and completed weekly grocery shopping.

• Engaged patients in meaningful conversation, socialization and activity while providing personal care assistance.

• Recognized and reported abnormalities or changes in patients' health status to case manager.

• Conferred with supervisor to discuss patient condition and medical care.

• Maintained clean personal areas and prepared healthy meals to support client nutritional needs.

• Built strong relationships with clients to deliver emotional support and companionship.

• Assisted clients with daily living needs to maintain self-esteem and general wellness.

• Provided safe mobility support to help patients move around personal and public spaces.

EDUCATION

August 2016-2019

Interior Design, The Art Institute of Pittsburgh Pittsburgh, PA August 2012-2014

Business AdministraJon, Three Rivers Community College Poplar Bluff, MO May 2012

High School Diploma, Bell City R-II School Bell City, MO

• Received A+ Scholarship

• Member of Beta Club

• Member of FBLA

• Member of FCCLA

• Member of Pep Club

• Elected Captain of Volleyball Team

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