Christine Greene

** **** *****, *******, ** *****2

508-***-****

ad1v2s@r.postjobfree.com

Seasoned professional with various experience as follows: Almost 2 years experience at a Work from Home position specializing in copay assistance for very expensive medications with a specialty pharmacy. Human Resource Specialist with 3+ years of experience assisting with and fulfilling organization staffing needs and requirements. A proven track record of using my excellent personal and organizational skills. Extensive administrative and human services background with recruiting experience. I bring positive morale to the workplace with excellent customer service skills. Highly motivated team player with strong communication and negotiating skills, high quality of work and drive to succeed. Ability to work well as a member of a team or independently.

Experience

OCTOBER 2021 - PRESENT

Copay Assistance Eligibility Representative/Cigna-Accredo Specialty Pharmacy, Work From Home Enroll new copay assistance for speciality medications, verify information is entered correctly. Contact patients as needed if any questions arise or if there is something needed to update on copay assistance etc. Reach out to copay assistance companies to verify coverage if needed. Work on special projects given by supervisors or management. Abide by schedule, be punctual clocking in and out. Manage daily stats to ensure certain targets are being met. OCTOBER 2017 – OCTOBER 2021

Human Resources Specialist/Behavior Services of Western MA, Springfield, MA Screen applications, organize interviews, assist in background checks, hire employees, orientation, new hire paperwork, disciplinary meetings, monitoring timesheets, employee evaluations, acting office manager, monthly newsletter, credentialing BCBAs with insurance companies, various spreadsheets, monitor attendance and tardiness, terminations. JULY 2013 – SEPTEMBER 2017

Nanny/Care.Com/East Longmeadow, MA

Provided care for 2 families. Focus was the children. Provided transportation. Ensured a safe and fun environment. Provided snacks and dinner. Light cleaning and laundry. Educational games, activities and crafts. Reading books. Indoor and Outdoor play. Homework guidance. Effective communication with parents. SEPTEMBER 2012- JUNE 2013

Administrative Assistant/United Personnel Staffing Agency, Springfield, MA Assisted VP of Operations at STCC and President at Chamber of Commerce Springfield. Answered phone calls, scheduled meetings, supported visitors, carried out administrative duties such as filing, typing, copying, binding, scanning etc. Organized luncheon meetings, board meetings, award luncheons, annual meetings. SEPTEMBER 2009- May 2011/MAY 2011- NOVEMBER 2011

Customer Service Representative/Nutmeg Respiratory Homecare Services, Windsor, CT/Med-Caire Homecare Services, Vernon, CT

Greet customers in person and on the phone, assist with orders and deliveries, data entry, verify account information with customers, filing, scanning, resolve customer complaints, insurance verifications and authorizations, provide product information and answer any questions, problem solve, communicate with drivers. 1998- February 2003/June 2005- September 2009

Program Supervisor/Support Worker/Acute Care Team Worker/Human Rights Officer/Springfield, MA Assist and mentor staff with professional development, interviews, training, staff meetings, attend ISP and Risk team meetings, develop and monitor program services, write assessments and implement strategies, maintain positive relationships with consumers, families and guardians, problem solve, monthly budgets, medication administration, teach daily living skills, assist mental health consumers to appointments, educate consumers about individual human rights, maintain various reports and documentation.

February 2003- June 2005

Call Center Service Professional/MassMutual, Springfield, MA Handled continuous inbound calls, service requests, problem solved, monitored individual tracking and adhered to turn around times, back-up mentor for new employees, shared insurance policy knowledge to customers, returned voicemails promptly.

Skills

Type 60 WPM • Excellent communication and interpersonal skills • Team player • Exceptional time-management • Quick learner • Dependable seasoned hard worker • Outstanding computer skills Trainings and Accomplishments

•December 2020-Leadership Skills for Lead People Series/Employers Association of NorthEast

•December 2020-Leadership Skills for Lead People Series/Employers Association of NorthEast

•October 2018-Behavior Services of Western MA Employee of the Month

•January 2003-December 2003- Student with Up With People International Group- Traveled 25 US States and 7 European Countries Activities

Family Time •Theater • Seasonal Camping • Crafts

•References available upon request

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