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CONTACT

Katy, TX *****

281-***-****

ad1v2n@r.postjobfree.com

SKILLS

Client Support, efficient, accurate, and detailed oriented, expense reports, verbal communication, MS Word, Accounts Payable and Accounts Receivable

SAP, Excel, Outlook, Calendar, Access, PowerPoint, and Lotus, Pitney Bowes Machine, Process DHL, UPS, tactful

Handling of sensitive task, confidential issues, team player, follow-ups, problem solving, scanning, PDF files, Office Supplies and Inventory

Advanced in Office & Call Center settings, Multi-line PBX Switchboard (Various Kinds), and knowledge of HIPPA

Flight Manager, Remedy and Interlink Systems, troubleshoot system credentialing,

Purchasing Strategies Development, Materials Purchasing, Procurement Operations, Supplier Quotes, Purchase Order Reconciliation, Procuring Goods and Services, Critical Thinking, Procurement Documentation

COOKING, DANCING

Cater New Orleans cuisine foods for personal and professional events

LANGUAGES

English

Native or Bilingual

To obtain a challenging position within growing organization in need of a positive team player, with the opportunity for advancement and growth. Over 7 months identifying trends and ordering equipment and supplies as Procurement Assistant. Over 20 years of discrete when dealing with sensitive matters to maintain corporate operations confidentiality. Professional and personable assistant with extreme potential.

WORK HISTORY

June 2022 - December 2022

Procurement Assistant - Contract Houston Community College System, Houston, TX

Assisted Buyers 7 months in evaluating and analyzing offers received from suppliers and service providers, Assist buyers, Reviewed proposals, qualified vendors and recommended optimal suppliers.

Organized distribution plans, delivery locations, and technical specifications for RFQ, RFP.

Exercised discretion when dealing with confidential and sensitive matters.

Participated in committee meetings, prepared minutes and submitted to leadership for approval.

Processed over 35 Purchase Orders per day, Communicated frequently with stores and vendors to manage orders and verify revisions on purchase orders.

Communicated with vendors regarding inventory needs and negotiated prices to maintain profit margins.

Tracked inventory shipments and prepared spreadsheets detailing item information.

Determined lowest possible cost, factoring in quality and reliability and negotiated favorable contracts.

February 2011 - February 2020

Sr Client Support/Database Rockwell Collins/ARINC Direct Flight Services, Houston, TX

100% high volume in/outbound calls, process & monitor increased Customer Satisfaction resolving issues,

Processed over 135 trouble Zendesk tickets within, new client onboarding information, assist client with ITS App and Flight Manager

Provided excellent 100% customer service calls daily by following up with clients.

Offered friendly and efficient service to customers, handled challenging situations with ease

September 2006 - February 2011

Supervisor Credentialing Interface EAP

Oversee workflow, maintain budget, order supplies, motivate staff, Process 1500 behavioral health claims weekly, heavy in/outbound calls, EOB, ROI, quotes of benefits, Co-pay, EAP availability, problem solving, in SAP, filing, assist credentialing, insurance verification, performed customer service, follow-ups, data entry, credentialing, HIPPA, Interlink System

August 2005 - September 2006

Customer Service/Receptionist Affordable Insurance of Texas

Filing, order supplies & inventory, managed 50 calls daily i n/outbound, insurance verification, inventory, updates, problem solving, quotes, data entry, heavy cash handling, marketing insurance coverage, schedule meetings, process payments, increased sales by 10%.

EDUCATION

Customer Service Training Business Administration

Meadows Draughn Business College, New Orleans, LA

Some college courses for business completed

December 2018

Certification Client Relations

Rick Allen, Houston, Texas

May 1982

High School Diploma

East Jefferson High School, Metairie, LA

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MARIA GILBERT - MADISON

Contact this candidate