Data Entry Customer Service
Resume:
Tina Walker
Sr. Administrative/Clerical Associate
Decatur, GA 30034
*********@*******.***
I am a very motivated, dependable, organized, and a skilled worker with the ability to work and
learn at an accelerated pace. I offer proficient knowledge of Windows OS: 2007 - 2010 Microsoft OS,
Microsoft Works, hardware & software support; knowledge of Proclaim system, Winstrat Encoding
System, and HC ICMS Systems, medical office scheduling and patient registration. I pride myself to
offer unparallel customer service and work well with others. I type 60 wpm and perform data entry at
11,000 kph. I possess strong knowledge of medical terminology and ICD-9 and ICD-10 and CPT coding.
Authorized to work in the US for any employer
Work Experience
Patient Accounts Representative I
Emory University Hospital - Atlanta, GA
October 2022 to Present
• Maintain patient records, which includes detailing patient treatments and diagnoses as well as updating
payment and medical insurance information. Processing patient payments and refunds using billing
system Epic and/or Athena IDX. Identify medical coding mistakes, typing errors, as well as patient
underpayments or overpayments and rectifying them accordingly. Creating suitable payment plans for
patients based on their monthly income and financial obligations. Communicating with medical insurance
providers to verify whether patient treatments will be covered. Answering patients’ questions regarding
unsettled medical bills, reimbursements, and billing discrepancies. Contacting patients through email,
written correspondence, or telephone to inform them of overdue balances.
Billing Data Entry Specialist
National Vision Inc. - Lawrenceville, GA
April 2022 to September 2022
Prepares and generates clean claims for submission to all payor types, including third party payors,
Medicare and Medicaid. Claims are to be done through online web portal and via 837/277 electronic
CMS-1500. Processes 20 – 25 claims per hour. Facilitates all rejections from electronic claims. Obtain
information from carriers, stores, internal entities or patients when services billed are denied for various
reasons. Researches and resolved all zero payment explanations or benefits and exercises all options to
obtain claims payments; initiates adjustments as necessary.
Sr. Intake Care Representative
Cigna
April 2010 to February 2022
Communicate professionally with customers, patients, healthcare providers to provide and verify
information, explain precertification process, and answer questions regarding products and services in a
call center environment. Provide initial customer contact for incoming calls and perform outbound calls
to provider to obtain additional information needed to certify cases. Access automated case system to
open/document cases. Collect and provide data entry of case information and determine course of action
for the call based on established guidelines. Perform certification using scripted guidelines; also verify
eligibility via claim system.
Customer Service Professional, Cloud
10 Corp
2009 to March 2010
Provide internet and technical support/customer service to Comcast customers through a virtual call
center setting. Take inbound calls to assist Comcast customers with issues dealing with loss of internet
usage (billing) and troubleshoot internet connections, assist with password retrieval for their internet
email accounts, assist with email settings, and also set up truck rolls for Comcast customers that need
service at the property address of record. Abide by Comcast policies and procedures regarding privacy
and federal guidelines.
Customer Care Professional, Work At Home
Alpine Access
2008 to 2009
Perform technical support/customer service to Office Depot customers through Virtual Call Center. Assist
Office Depot customers with login issues and research of items on website to bring about problem
resolution. Take inbound calls and assist with placing orders over the telephone or online.
Senior Technical Support Representative
IBM
2005 to 2008
Performed and enabled remote technical support of IBM software and solutions. Provided technical
support assistance to customers using problem determination and problem source identification skills.
Utilized technical and negotiation skills in collaboration with other support operations/organizations
to prioritize and diagnose problems to resolution; communicating action plans to the customer or
IBM representative as appropriate. Recommended and implements new or improvements to existing
technical support tools, procedures, and processes, while providing training for and mentoring others
on the team.
Administrator Assistant/Secretary
Kelly Temporary Services
2003 to 2004
Performed general clerical duties including answering phones and routing calls, filing, typing, and
processing daily paperwork. Sorted, reviewed, and entered medical bills into database matching ICD-9
codes and fee schedules, forwarding to MCR area for proper distribution. Supported Publix distribution
warehouse by entering data into database used to develop efficiency plans for employees. Entered
information into Kelly Services Payroll Center database processing timecards/timesheets for Kelly
employees.
Associate I/Admin
University of Alabama at Birmingham - Birmingham, AL
2001 to 2003
Div. of Infectious Diseases)
Provided secretarial assistance to department head and research interns/fellows. Performed medical
transcription, general typing, copying, faxing, and medical records management; initiated, prepared, and
processed paper/electronic requisitions.
Served as pharmaceutical liaison scheduling lunches, placing reminder calls, and completing general
correspondence. Maintained monthly call schedules and scheduled patient visits. Answered multi-line
phone system, maintained and ordered supplies for office, processed bi-weekly and monthly payroll, and
calculated/completed travel reimbursements. Maintained curriculum credits (CME) for physicians.
Education
Bachelors in Psychology
Capella University
July 2012 to Present
Associates in Computer Science/Business Admin
Career Education Institute - Nprcross, GA
November 2005 to May 2006
Certification
Career Education Institute
January 2005 to October 2005
Computer Sciences/Business Administration
Faulkner University at Birmingham
August 2001 to August 2002
Skills
• CPT Coding
• ICD-9 (9 years)
• Warehouse Distribution Experience
• ICD-10 (4 years)
• Medical Office Experience (4 years)
• Microsoft Office (10+ years)
• Data entry (10+ years)
• Medical terminology (10+ years)
• Administrative experience (10+ years)
• Computer skills (10+ years)
• Leadership (10+ years)
• Medical records (4 years)
• Medical scheduling (4 years)
• Windows (10+ years)
• Medical billing
• Technical support
• Management
• Transcription
• Insurance Verification
• Medical Coding
• Customer service
• Clerical experience
Assessments
Verbal Communication — Proficient
February 2019
Measures a candidate's ability to effectively convey information when speaking.
Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued
development in any professional field.
Contact this candidate