Tina Walker

Sr. Administrative/Clerical Associate

Decatur, GA 30034

ad1v1x@r.postjobfree.com

+1-678-***-****

I am a very motivated, dependable, organized, and a skilled worker with the ability to work and

learn at an accelerated pace. I offer proficient knowledge of Windows OS: 2007 - 2010 Microsoft OS,

Microsoft Works, hardware & software support; knowledge of Proclaim system, Winstrat Encoding

System, and HC ICMS Systems, medical office scheduling and patient registration. I pride myself to

offer unparallel customer service and work well with others. I type 60 wpm and perform data entry at

11,000 kph. I possess strong knowledge of medical terminology and ICD-9 and ICD-10 and CPT coding.

Authorized to work in the US for any employer

Work Experience

Patient Accounts Representative I

Emory University Hospital - Atlanta, GA

October 2022 to Present

• Maintain patient records, which includes detailing patient treatments and diagnoses as well as updating

payment and medical insurance information. Processing patient payments and refunds using billing

system Epic and/or Athena IDX. Identify medical coding mistakes, typing errors, as well as patient

underpayments or overpayments and rectifying them accordingly. Creating suitable payment plans for

patients based on their monthly income and financial obligations. Communicating with medical insurance

providers to verify whether patient treatments will be covered. Answering patients’ questions regarding

unsettled medical bills, reimbursements, and billing discrepancies. Contacting patients through email,

written correspondence, or telephone to inform them of overdue balances.

Billing Data Entry Specialist

National Vision Inc. - Lawrenceville, GA

April 2022 to September 2022

Prepares and generates clean claims for submission to all payor types, including third party payors,

Medicare and Medicaid. Claims are to be done through online web portal and via 837/277 electronic

CMS-1500. Processes 20 – 25 claims per hour. Facilitates all rejections from electronic claims. Obtain

information from carriers, stores, internal entities or patients when services billed are denied for various

reasons. Researches and resolved all zero payment explanations or benefits and exercises all options to

obtain claims payments; initiates adjustments as necessary.

Sr. Intake Care Representative

Cigna

April 2010 to February 2022

Communicate professionally with customers, patients, healthcare providers to provide and verify

information, explain precertification process, and answer questions regarding products and services in a

call center environment. Provide initial customer contact for incoming calls and perform outbound calls

to provider to obtain additional information needed to certify cases. Access automated case system to

open/document cases. Collect and provide data entry of case information and determine course of action

for the call based on established guidelines. Perform certification using scripted guidelines; also verify

eligibility via claim system.

Customer Service Professional, Cloud

10 Corp

2009 to March 2010

Provide internet and technical support/customer service to Comcast customers through a virtual call

center setting. Take inbound calls to assist Comcast customers with issues dealing with loss of internet

usage (billing) and troubleshoot internet connections, assist with password retrieval for their internet

email accounts, assist with email settings, and also set up truck rolls for Comcast customers that need

service at the property address of record. Abide by Comcast policies and procedures regarding privacy

and federal guidelines.

Customer Care Professional, Work At Home

Alpine Access

2008 to 2009

Perform technical support/customer service to Office Depot customers through Virtual Call Center. Assist

Office Depot customers with login issues and research of items on website to bring about problem

resolution. Take inbound calls and assist with placing orders over the telephone or online.

Senior Technical Support Representative

IBM

2005 to 2008

Performed and enabled remote technical support of IBM software and solutions. Provided technical

support assistance to customers using problem determination and problem source identification skills.

Utilized technical and negotiation skills in collaboration with other support operations/organizations

to prioritize and diagnose problems to resolution; communicating action plans to the customer or

IBM representative as appropriate. Recommended and implements new or improvements to existing

technical support tools, procedures, and processes, while providing training for and mentoring others

on the team.

Administrator Assistant/Secretary

Kelly Temporary Services

2003 to 2004

Performed general clerical duties including answering phones and routing calls, filing, typing, and

processing daily paperwork. Sorted, reviewed, and entered medical bills into database matching ICD-9

codes and fee schedules, forwarding to MCR area for proper distribution. Supported Publix distribution

warehouse by entering data into database used to develop efficiency plans for employees. Entered

information into Kelly Services Payroll Center database processing timecards/timesheets for Kelly

employees.

Associate I/Admin

University of Alabama at Birmingham - Birmingham, AL

2001 to 2003

Div. of Infectious Diseases)

Provided secretarial assistance to department head and research interns/fellows. Performed medical

transcription, general typing, copying, faxing, and medical records management; initiated, prepared, and

processed paper/electronic requisitions.

Served as pharmaceutical liaison scheduling lunches, placing reminder calls, and completing general

correspondence. Maintained monthly call schedules and scheduled patient visits. Answered multi-line

phone system, maintained and ordered supplies for office, processed bi-weekly and monthly payroll, and

calculated/completed travel reimbursements. Maintained curriculum credits (CME) for physicians.

Education

Bachelors in Psychology

Capella University

July 2012 to Present

Associates in Computer Science/Business Admin

Career Education Institute - Nprcross, GA

November 2005 to May 2006

Certification

Career Education Institute

January 2005 to October 2005

Computer Sciences/Business Administration

Faulkner University at Birmingham

August 2001 to August 2002

Skills

• CPT Coding

• ICD-9 (9 years)

• Warehouse Distribution Experience

• ICD-10 (4 years)

• Medical Office Experience (4 years)

• Microsoft Office (10+ years)

• Data entry (10+ years)

• Medical terminology (10+ years)

• Administrative experience (10+ years)

• Computer skills (10+ years)

• Leadership (10+ years)

• Medical records (4 years)

• Medical scheduling (4 years)

• Windows (10+ years)

• Medical billing

• Technical support

• Management

• Transcription

• Insurance Verification

• Medical Coding

• Customer service

• Clerical experience

Assessments

Verbal Communication — Proficient

February 2019

Measures a candidate's ability to effectively convey information when speaking.

Full results: Proficient

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued

development in any professional field.

Contact this candidate