Gabinna (Gabby) Bazan

Systems Administration & Technology Support Specialist

Dallas, TX Mobile: 940-***-**** ad1v1q@r.postjobfree.com Objective: Results-driven and motivated entry-level IT professional with a focus on data analysis and quality control. Proven track record in delivering exceptional customer/client success through effective communication and relationship building. Possesses strong data analyst skills, coupled with the ability to collaborate seamlessly with internal and external stakeholders and departments. Highly adaptable and quick to learn new systems, with a talent for creating streamlined processes. Ready to contribute to a dynamic IT team and drive business success through technology solutions.

CORE COMPETENCIES

● Proficient in data analysis for insights and decision-making.

● Skilled in quality control processes to ensure accuracy and reliability of data.

● Experienced in creating standard operating procedures (SOPs) to streamline workflows.

● Excellent customer service skills, ensuring client satisfaction and resolving issues effectively.

● Strong problem-solving abilities combined with extensive research skills.

● Proven track record in account management, maintaining client relationships, and addressing their needs.

● Capable of managing and overseeing projects to completion, ensuring timely delivery & adherence to goals.

● Skilled in training and developing teams to enhance their technical skills and improve performance. PROFESSIONAL WORK EXPERIENCE

The Fountain Group - Dallas TX

RESEARCH SPECIALIST 2022-Present

• Reviewed reports to ensure accuracy and current information, maintaining data integrity.

• Implemented quality control measures to uphold high standards for clientele.

• Collaborated with stakeholders to research and resolve data issues, effectively addressing concerns.

• Examined, identified, and resolved deficiencies in data reports from external correspondents, ensuring accuracy.

• Compiled data into final reports tailored to individual client needs, delivering customized solutions.

• Created SOP materials for training purposes, establishing standardized procedures.

• Conducted quality control assessments and provided training reviews for new members, ensuring their proficiency and adherence to standards.

Mortgage Connect - Irving TX

TITLE COORDINATOR 2021

• Managed and supported lender relationships, ensuring strong partnerships.

• Collaborated with realtors, attorneys, and lenders to confirm closing instructions, fostering efficient processes.

• Reviewed and managed daily progress reports, including Closing, Disbursement, Rejects, and Title Clearance, ensuring smooth operations.

• Served as a liaison for borrowers, addressing their questions and concerns throughout the process, ensuring client satisfaction.

• Prepared closing documentation in accordance with Federal, State, and client requirements, ensuring compliance.

• Worked closely with internal teams to review title commitment for clearance, ensuring accurate and timely resolution of any issues.

Service Link - Irving TX

CLOSING COORDINATOR 2019-2021

• Collaborated with lenders, attorneys, and clients to efficiently process claims, ensuring timely resolution.

• Maintained records and reports for management review, providing accurate and up-to-date information.

• Prepared claims for agency and investor acquired properties, including comprehensive files for internal and external audits.

• Drafted written correspondence for agencies, officers, vendors, and clients, ensuring clear and effective communication.

Federal Home Loan Banking - Dallas, TX

DATA ANALYST 2018-2019

• Conducted research on discrepancies and effectively communicated resolutions with bank correspondents, ensuring prompt resolution of issues.

• Reviewed, researched, and provided accurate quotes to clients, considering their specifications, pricing, and location, facilitating informed decision-making.

• Reviewed data for financial institutions, providing valuable feedback on claim documentation, contributing to improved accuracy and compliance.

Blackhawk Engagement Solutions - Lewisville, TX

DATA OPERATIONS ANALYST 2014-2018

• Managed and coordinated vendor and client calibrations to assess data accuracy and efficiency, ensuring high quality standards.

• Collaborated with account stakeholders to ensure adherence to client guidelines, fostering strong client relationships.

• Led training and calibration sessions with vendors, providing coaching and feedback to improve performance.

• Monitored escalations and provided coaching and feedback, ensuring prompt resolution of issues.

• Conducted internal audits to ensure accuracy of customer guidelines, maintaining compliance.

• Created, reviewed, and updated Standard Operating Procedures (SOPs), ensuring standardized processes. Wingspan Portfolio Advisors - Carrollton, TX

CUSTOMER SUCCESS ADVOCATE 2012-2014

• Served as a customer advocate and technical writer for the Office of the President and CEO of Bank of America, ensuring effective communication and support.

• Analyzed claim foreclosure files to determine accuracy, utilizing current Housing and Urban Development (HUD) guidelines and regulations.

• Reviewed client and customer concerns and issues, effectively identifying resolutions and providing satisfactory outcomes.

• Conducted extensive research and implemented quality control measures to address and resolve customer concerns.

EDUCATION & CERTIFICATIONS

● University of North Texas, Denton, Texas

Criminal Justice (Completed 70 credits)

● Google IT Support Professional Certificate (2023)

● Google/Coursera Certification Courses:

Technical Support Fundamentals

The Bits and Bytes of Computer Networking

Operating Systems and You: Becoming a Power User

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