Customer Service Home Health
Resume:
Shawnie Coffin
Here to help and learn each day! 989-***-****
Six Lakes, MI 48886
*************@*****.***
Looking for full time employment. Willing to learn new strategies for new career change. Love being able to help where I can. I am a fast learner. Enjoy working with and helping the public and animals, have several horses, dogs, and cats Dependable and show up for my scheduled shits. Authorized to work in the US for any employer
Work Experience
Owner of Business
Coffin Acres Boarding Facility - Lakeview, MI
December 2021 to Present
Owner of Equine Facility. I am main caretaker of all the horses. We have 20 currently, however, seven are our own. Love each and everyone of them.
Home Health Caregiver
Christian Home Services - Mount Pleasant, MI
August 2018 to Present
Help care for 2 adult sisters who need complete daily care given. CSR - Customer Service Representative
Procana
July 2021 to October 2022
Remote ÇSR/Sales call perspective clients to purchase our products. Follow up calls. Set up new accounts. Place client orders.
Medical Edible Cook
How Smooth It Is - Riverdale, MI
August 2020 to October 2022
Make Medical Cannabis edible products for dispensaries.Also did packaging of products and labeling, packing. Unfortunately we have been laid off sense Dec. 2020 Home Health Aide
Candy Newman - Remus, MI
October 2016 to October 2018
Help with client who has Huntington .. Provide daily care needs! Also help with administering THC oil and medical cannibis
Home Health Aide
Susan Martin - Mount Pleasant, SC
June 2016 to July 2017
Summer position .. Worked 3rd shift to watch over client, and be there for any needs during the night.. CNA - Certified Nursing Assistant
RON COFFIN - Alma, MI
July 2007 to April 2015
Cared for male quadriplegic. All daily living tasks. Feeding tube, colostomy, Foley and straight cathing, home ventilation, oxygen, trachea care, suctioning, feeding, bathing, transport, medications, IV 20 YEARS IN HOME HEALTH CARE
Education
Some college
Skills
• Home Care
• Medication Administration
• Vital Signs
• Tube Feeding
• Caregiving
• Vital Signs
• Tube Feeding
• Medication Administration
• Meal Preparation
• Home Care
• Caregiving
• Critical Care Experience
• Hospice Care
• Nursing
• Retail Management (4 years)
• Customer Service Skills (10+ years)
• Sales Experience
• Cash Handling
• Customer Service
• Hospital Experience
• ICU Experience
• Laundry
• Cleaning Experience
• Time management
• Cooking
• Senior care
• Cold calling
• Email marketing
• Sales
• Telemarketing
• Acute care
• Management
• Computer skills
• Equine care (1 year)
• Animal care (5 years)
• Animal handling (5 years)
• Equine experience (1 year)
Certifications and Licenses
CPR Certification
First Aid Certification
Assessments
Customer Focus & Orientation — Highly Proficient
May 2020
Responding to customer situations with sensitivity Full results: Highly Proficient
Management & Leadership Skills: Impact & Influence — Proficient May 2020
Choosing the most effective strategy to inspire and influence others to meet business objectives. Full results: Proficient
Customer Focus & Orientation — Highly Proficient
May 2020
Responding to customer situations with sensitivity Full results: Highly Proficient
Work Style: Reliability — Highly Proficient
May 2020
Tendency to be dependable and come to work
Full results: Highly Proficient
Following Directions — Highly Proficient
May 2020
Following multi-step instructions.
Full results: Highly Proficient
Call center customer service — Proficient
May 2021
Applying customer service skills in a call center setting Full results: Proficient
Management & leadership skills: Impact & influence — Proficient May 2020
Choosing the most effective strategy to inspire and influence others to meet business objectives. Full results: Proficient
General manager (hospitality) — Proficient
August 2020
Solving group scheduling problems and reading and interpreting P&L statements Full results: Proficient
Attention to detail — Proficient
July 2020
Identifying differences in materials, following instructions, and detecting details among distracting information.
Full results: Proficient
Customer focus & orientation — Proficient
July 2021
Responding to customer situations with sensitivity Full results: Proficient
Protecting patient privacy — Highly Proficient
October 2021
Understanding privacy rules and regulations associated with patient records Full results: Highly Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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