Lucy Anoka

346-***-**** • Spring, Tx ***** • ad1v1e@r.postjobfree.com • www.linkedin.com/in/LucyAnoka Experienced Customer Service Representative dedicated to maintaining customer satisfaction and contributing to a company's overall success. Motivated to provide superior customer experience by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty. Excellent time management, analytical and problem-solving skills and while working well in a fast-paced environment. PROFESSIONAL SKILLS

• Team Management

• Interpersonal Skills

• Positive Attitude and Energetic

• Customer Satisfaction

• Safety

• Time Management

• Analytical Thinking

• Service

• Strategic thinking

• Customer Compliant Resolution

• Adaptable

• Problem solving

WORK EXPERIENCE

Rehoboth Healthcare Service – Houston, Tx 07/2021-Current Private Home Caregiver

• Assist client with daily living needs to maintain self-esteem and general wellness.

• Built strong relationship with client to deliver emotional support and companionship.

• Clean the house, run errands, manage laundry and complete weekly grocery shopping.

• Support clients with mental support and physical activities to accomplish quality of life and sustain needs.

• Transport client to events and activities, medical appointments and shopping trips.

• Recognize and report abnormalities or changes in patients' health status to case manager.

• Plan healthy meals, purchase ingredients and cook meals to provide adequate nutrition for client wellbeing.

• Monitor, track and convey important patient information to healthcare staff to help optimize treatment planning and care delivery.

UPS – Houston, Tx 05/2017-02/2022

Supervisor

• Motivated my employees to exceptional performance through implementation of new strategies.

• Maintained safe work environment and confirmed current compliance with OSHA and other governmental regulations.

• Managed labor assignments and equipment allocations and met transportation, operations and production goals.

• Coordinated responses to emergencies by dispatching vehicles and bringing in additional personnel.

• Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.

• Demonstrated respect, friendliness and willingness to help wherever needed.

• Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.

• Maintained energy and enthusiasm in fast-paced environment.

• Proved successful working within tight deadlines and fast-paced atmosphere.

• Used critical thinking to break down problems, evaluate solutions and make decisions.

• Offered friendly and efficient service to customers, handled challenging situations with ease. Met Dance Center – Houston, Tx 08/2019-03/2020

Receptionist

• Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.

• Kept reception, studios and bathroom area clean and neat to give visitors positive first impression.

• Answered telephone, confirmed appointments, communicated with clients through email or telephone and updated client records.

• Resolved customer problems and complaints.

• Responded to inquiries from callers seeking information.

• Managed multiple tasks and met time-sensitive deadlines.

• Oversaw inventory materials monitoring, requisitions and supply re-stocking.

• Aggregated and prepared documentation and reports for office meetings, distribution and filing.

• Drafted professional memos, letters and marketing copy to support business objectives and growth.

• Monitored premises, screened visitors and updated logs. YouFit Health Club- Houston, Tx 04/2017-02/2018

Front Desk Associate/Fitness Instructor

• Drafted program policies and procedures with client input to maintain safety & prevent conflict.

• Exceeded team goals & collaborated with staff members.

• Ensured that each customer received outstanding service by providing a friendly environment while greeting customers and ascertained customers' needs.

• Demonstrated Proficiency in telephone inquiries and QLA tours around the gym for sales.

• Maintained cleanliness in the gym.

• Maintained an awareness of all promotions, and advertisements.

• Performed all cashier duties including accepting payments, stocking, inventory and organizing.

• Plans and leads exercise/activity sessions in one or more assigned fitness areas.

• Set up and monitors class equipment and ensures its return in serviceable condition.

• Coached and motivated class participants to achieve fitness goals and continually monitors for signs of injury, illness, or overexertion.

EDUCATION

Culinary Institute Lenotre – Houston, Tx

Associate of Arts – Hospitality and Management, June 2020 Victory Christian High – Houston, Tx

Diploma– May 2012

VOLUNTEER EXPERIENCE

Black Swan Yoga -Houston, Tx 05/2019-06/2022

Donation-based yoga organization

• Provided assistance and customer service at the front desk by greeting and welcoming customers and members.

• Performed all cashier duties including restocking.

• Helped assist yoga instructors when needed.

• Maintained cleanliness in the yoga studio, restrooms, dressing rooms, laundry and yoga items. The Cottage Shop – Houston, Tx 05/2016-02/2017

Non-profit organization

• Ensure that each customer received outstanding service by providing a friendly environment.

• Operated cash register for cash, check and credit card transactions with excellent accuracy levels.

• Answered questions about store policies and addressed customer concerns.

• Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.

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