Customer Service Supply Chain

Dawn Eggenberg

Dayton Area, OH • 909-***-**** • *********@*****.*** • linkedin.com/in/dawn-eggenberg Warehouse Supervisor and Technical Manager with 5 years in Supply chain and over 20 years in warehouse management. Expertise at managing inventory, shipping & receiving, customer relations, and safety & compliance. Focus on project management, ERP/SAP, data and systems control while balancing audit readiness, change management, training, and corrective action quality control (QA) to help staff attain the bottom line. SKILLS

• BOM / Master Data

Management

• Change Management

• Continuous Improvement (CI)

• Distribution Center Operations

• Forklift Operation

• Good Manufacturing Practices

(GMP)

• Inventory

Management/Control

• Lean Manufacturing

• Logistics Management

• Materials Management

• Operations Management

• Production Management

• Project Management

• Purchasing

• SAP/ERP/Power BI

• Shipping & Receiving

• Supply Chain Management

• Transportation

• Warehouse Control

• Warehouse Management

Systems (WMS)

• Warehouse Operations

STRENGTHS

• System improvements for inventory and warehouse standard operating procedure (SOP)

• SAP/OTM Power user and Oracle Trainer TMS/iCloud/Vector/4Kites

• Microsoft Office Suite of programs (Word, XLS, PPT) EXPERIENCE

THE COCA-COLA COMPANY, Fontana, CA 1999 – Present

Warehouse Supervisor (2017 – Present)

• Maintained 5+ Websites and Programs, including inventory, transportation, customer service. Team Lead, Ontario, CA (2015 – 2017)

• Ran 5+ reports daily to make decisions or find gaps that kept warehouse functioning.

• Drove 99% delivery with sense of urgency while training 99% warehouse teams to ensure safety, work correct production processes, employee development and performance.

• Contained 95.5% shortages rate, completed 95% of orders, and trained on proper plant production.

• Reviewed 120 daily open orders, pick tickets, and deliveries to ensure customers received needed product.

• Led inventory control and conduct cycle counts daily, monthly, 95%and yearly maintaining 99.9% taking care of Inventory issues and keeping inventory in a certain bin.

• Collaborated with Customer Service and 11 direct to customer lines from the plant at 30% DPU.

• Monitored 95.5 inventory levels with purchasing, production management, and processing of returns.

• Performed floor work, and supervised warehouse personnel, shuttle and 13 inbound and outbound drivers.

• Reviewed 24 warehouse staff for coverage and assisted per company policy.

• Controlled 4kites/Vector app for driver communication and tracking, OTM and CS balance. Warehouse Coordinator, Truesdale MO (1999 – 2015)

• Operated and trained Forklift, Scissor lift, Boom lift Floor operator for 3+ years.

• Ensured truck order loading within 2 hours and receiving with 100% safety inspection.

• Maintained 100% plant cycle counts for yearly and monthly Inventory and Warehouse Management. LICENSES & CERTIFICATIONS

• Customer Service Foundations - LinkedIn

• Writing Customer Service Emails - LinkedIn

• Phone-Based Customer Service - LinkedIn

• Customer Service: Managing Customer Expectations - LinkedIn

• De-Escalating Conversations for Customer Service - LinkedIn

• Innovative Customer Service Techniques - LinkedIn

• Customer Service: Creating Customer Value - LinkedIn

• Become a Customer Support Specialist - LinkedIn

• Learning Microsoft Power BI Desktop - LinkedIn

• Power BI Essential Training - LinkedIn

• Become a Power BI Specialist - LinkedIn

• Step 2.0 Leadership, Coca-Cola University

• SAP Superuser, Coca-Cola

EDUCATION

COLORADO TECHNICAL UNIVERSITY, Colorado Springs, CO AS, Business Administration, Computer and Information Sciences, Support Services and Management, General Presidential list 3 years

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