MICHELLE LUNA

**** ********* ****** *.*., TX ****5 · 361-***-****

Email: ad1v0l@r.postjobfree.com

SUMMARY:

Looking to obtain a full-time position with a company I can build a solid foundation with and become a great asset by utilizing my customer service experience skills and education. I am a very reliable person who can perform to the best of my ability as a team or alone. EXPERIENCE

JANUARY 2022- MAY 2022

HOSPITALITY INTERN, PORT OF CORPUS CHRSITI

• Supporting General Manager and Sales Manager

• Scheduling and booking events

• Meeting with prospective and current clients

• Assisting with event services

• Participating in banquet event order meetings

• Interacting positively with clients, vendors, and contractors

• Adhering to Port policy and maintaining good employee relations

• Completing assigned tasks and work required hours/shifts to fulfill Port objective MARCH 2020- JUNE 2022

COVID CASE INVESTIGATOR, NUECES COUNTY-CITY HEALTH DISTRICT

• Contacting patients with laboratory confirmed, probable, and suspect diagnoses of COVID-19

• Educating the community on the steps to quarantine, such as the amount of time recommended in order to interrupt ongoing disease transmission.

• Following up with patients and confirming the variant they contracted during their infectious stage

• Investigated each case thoroughly by asking patient’s travel history, whereabouts, or large gatherings

• Providing resources for patients who needed extensive care (oxygen tanks, immunizations, and infusions)

OCTOBER 2017 – JANUARY 2020

KITCHEN SUPERVISOR, RESIDENCE INN BY MARRIOTT

• Maintaining is a safe and clean work environment

• Organizing inventory, storage, and distribution of food and supplies.

• Planning menus and training my kitchen staff properly over safety and sanitation

• Organizing weekly meetings with all kitchen staff and posting weekly schedules JULY 2012- AUGUST 2017

2

CHILD CARE PROVIDER, GINGERBREAD HOUSE DAYCARE

• Supervising children ages 18 months-13 years old

• Engaging in the active learning stations set up for each age group and helping them excel each milestone.

• Preparing breakfast, lunch, and distributing snacks

• Supervising during nap time

• Cleaning and sanitizing after each shift to ensure everything was set up for class the next day

• Learning CPR and the Heimlich maneuver in case of an emergency. DECEMBER 2008– JUNE 2017

MEDICAL OFFICE ASSISTANT MANAGER, PADRE BEHAVIORAL

• Maintaining appropriate staffing levels

• Assisted in developing, implementing, revising policies and procedures to assure that everyone in my office adheres to the high standards of patient care expected.

• Oversaw reporting capabilities and quality assurance. EDUCATION

2018-CURRENT

HOSPITALITY, DEL MAR COLLEGE

3.0 GPA. Student Ambassador of the Texas Chefs Association, Student Ambassador of the Student Texas Restaurant Association, State competitor at 2019 State Convention, 2019 Student of the year, 3-year scholar.

MAY 2002

GRADUATE, MARY CARROLL HIGH SCHOOL

3.0 GPA all 4 years, Band 3 years, Football trainer for 2 years, Student Council 2 years, and Booster club 2 years.

SKILLS

• Over 25 years of Customer Service experience

• Great phone etiquette/Outgoing personality

• Fast learner/Team player

• Member of the Hispanic Women’s Network

• Bilingual (Fluent in Spanish)

• Food Management certified

ACTIVITIES

With over 20 years of customer service, I have learned how to attain a great reputation with current and previous employers. I am self-driven and love to serve in any way that I can. I have volunteered my time alongside the Texas Chefs Association in many events throughout our community and represented the Hospitality program for Del Mar with grace. I love establishing new connections and have so much potential to grow and build with the right team.

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