Profile

Highly dedicated and result-driven professional with 10+ years of experience in optimising office operations, enhancing productivity by fostering innovation and delivering exceptional outcomes. Passionate about implementing strategies that optimise performance and contribute to overall success of the organisation. Actively seeking new opportunities in the administrative field/office management by leveraging my experiences and organisational skills.

Core Skills

Problem-solving,team work

Communication

Negotiation

Time management

Leadership

Multitasking

CRM

MS Office

Canva

Technical Summary/Areas of Expertise

Organise/File documents

Data Entry

Calender and Email Management

Teleconferencing Tools

Typing 40wpm

Professional Experience

OPERATION MANAGER

Kontemporary Arts,India Nov 2020 - Jan2023

Kontemporary art is a well-established furniture export house based in Chandigarh,India

• Effeciently dealt with material procurement by conducting proper value analysis, raising a purchase/quotation request, contract administration, monitoring/evaluation of orders, presentation, data analysis, invoices approval and record maintenance.

•Managed and regulated staff activities in order to meet targets within allocated budgets by achieving 90% on-time and on-budget project success rate.

•Demonstrated proficiency in managing administrative tasks,coordinating schedules, and facilitating smooth communication channels.

•Elevated product and service quality for higher customer satisfaction, client retention and referrals. Maintained 95% client satisfaction rate with effective communication and timely project delivery.

•Increased operational efficiency such as reducing lead-times, enhancing production output by streamlined workflow and achieved 10% reduction in resources wastage.

•Reduced annual office supply expenses by 15% through better inventory control and management.

• Steadily maintained 80% employee retention rate through strategic engagement initiatives and fostering a positive work culture.

PROJECT MANAGER

KS DESIGNS, INDIA Oct 2007-Oct 2020

KS DESIGNS is a small Boutique furniture manufacturing company in North India.

·Conducted day-to-day project coordination, supervision and implementation across multiple teams.

·Coordinated business correspondences and managed various business travel programs.

·Dealt effectively with many European clients for multiple business opportunities such as consultation, marketing strategies and logistics

·Achieved cost savings by 15% by optimisation and negotiation resulting in elevated annual sales.

·Motivated and led teams by organising variety of workshops, campaigns and social events.

·Successfully delivered 80+projects and consistently achieved project milestones ahead of schedule.

Community Involvement

Volunteer Member, Brentwood Elementary School, Burnaby

Volunteer Member, Burnaby Neighbourhood House

Sep 2023

Nov 2023

Education

Micro-credential in Communication, BCIT, Canada

Diploma in French language, India

Master’s in Science (Microbiology)

Bachelor’s in Science (microbiology)

Oct 2023

2008-2009

2005-2007

2002-2005

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