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Customer Service Credit Cards

Location:
Staten Island, NY
Posted:
December 10, 2023

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Resume:

Jerri Lewis

** ******* ******, ****** ******, New York 10312

Phone: 718-***-**** Cell: 718-***-****

Email: ad1uzl@r.postjobfree.com

EXPERIENCE:

**/**-******* ******** ******* (Cashier, Scanning & Shop from Home) Shoprite of Mannix- Staten Island, NY

Cashier

Ø Ringing in customer orders dealing with POS terminal via credit cards and EBT, cash & checks, sales of gift cards, bagging of customers’ orders via paper or reusable bags, scanning of bulk items, processing of returns Scanning

Ø Working the overnight shift changing price tags for the following week of sales in all areas of the store and departments

Ø SFH (Shop from home)

Shopping of customers’ orders that are placed via the Shoprite website, contacting the customers to go over any substitutions and finding out if they will accept items, bagging of items and packing up orders for our drivers and Shipt drivers. Partialling of orders for the next day. Answering any questions and helping customers out on the sales floor. Dealing with employees in other departments to try and locate items for customers

01/19-08/19 Warehouse Worker

FedEx Warehouse Perth Amboy, NJ

Ø Loading and unloading of trailers, building of walls in trailers to get the most space for small and large packages to go out for delivery in a timely manner. Dealing with small package trailers and large bulk items. Breaking down of trucks and sending packages to the correct areas via conveyors 10/09-01/19 Counter Girl/Customer Service

LUKES’S COPY SHOP – Staten Island, NY

Ø Provides customer service, including anticipating customer needs, suggesting alternatives and problem solving and is able to satisfy those needs with minimum supervision Ø Faxing, Copying, collates & sorts, organizes customers orders, Answering of phones Ø Takes customer orders, giving pricing information, performs consultative selling to customers Ø Performs multiple tasks at the same time, using automatic equipment capabilities Ø Putting books together thru bindery

Ø Copying of Blue prints

Ø Operates the Point of Sale terminal (POS), handles checks & cash, FedEx & UPS forms, accepting of packages from FedEx & UPS

Ø Follows copying protocol (copyright law, confidentiality, and careful handling of original documents) Ø Closing out of all credit cards receipts, and cash at the end of the night. Ø Ensures that we have necessary supplies, equipment and inventory for the Canon printers, clears paper jams & informs techs of specific error codes

Ø Maintains filing systems

01/98 – 08/09 INTERNATIONAL EQUITY TRADES SUPPORT

CREDIT SUISSE FIRST BOSTON – New York., NY

Ø Support International traders & liaison with sales traders on International & Domestic desks Ø Responsible for processing of all Europe, Asia UK, Australia & New Zealand securities via PC Booker Ø Executing of client trades via Global Oasys along with accepting of trades via Domestic Oasys Ø Allocating of International trades via London settlement system (Cabots) Ø Follow up on all trade fails. Liaison with New York & London settlement teams Ø Answering all inquiries from clients & custodians (trade discrepancies) Ø Settle International trades in a timely fashion to avoid fails & buy-ins Ø Opening of new accounts via CMS

Ø Filing of extensions with the NYSE

Ø Liaison with IPO group when processing IPO trades Ø Distribution of client confirmations

08/90 – 01/98 TRADE PROCESSOR

BZW SECURITIES, INC. – New York., NY

Ø Process all European, UK, Domestic Securities, and Convertible Bonds via London based Clifford and Aries trade reporting system

Ø Process all FX trades program trades/calculate currencies Ø Process all trade tickets in the NY based Harris Trade reporting system Ø Cross check trades and end of day reports

Ø Handle any/all inquiries between NY clients and London; Open new accounts Ø Distribute all trade confirmations

10/89 – 08/90 ACCOUNT MANAGER – SECURITIES CLEARANCE OPERATIONS MARINE MIDLAND BANK – New York., NY

Ø Responsible for processing R&D transactions for several accounts on various securities Ø Buying back into the accounts & exceptions/rejections Ø Prepare weekly and monthly reports

Ø Transfer securities between accounts

Ø Resolve all client inquiries

Ø Research and conduct investigations for accounts and other institutions Ø Monitor all error and fail reports

05/88 – 10/89 NEW ACCOUNTS REPRESENTATIVE

OVEST MARINE BROKERAGE - New York., NY

Ø Open IRA and Keogh accounts

Ø Full Account Servicing: Price quotes, commission rates, interaction with customers, preparation of all account documentation

Ø Interact with management in reference to customer accounts 06/82 – 02/88 CUSTOMER SERVICE REPRESENTATIVE – RETAIL BANKING MANUFACTURES HANOVER TRUST - New York., NY

Ø Assist customers with various accounts (checking, savings, personal loans, and credit cards), as well as special inquiries

Ø Approve checks for cashing, issuance of bonds and travelers checks Ø Review all general ledger entries

HEAD TELLER

MANUFACTURES HANOVER TRUST - New York., NY

Ø Supervised ten (10) tellers, verified daily teller proofs Ø Evaluate teller performances

Ø Order all currencies for the branch

Ø Prepare payroll for selected commercial accounts EDUCATION: College Of Staten Island – Business – 1980 - 1982



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