Customer Service Sales Associate

SC

SHAQUEATTA CRAWFORD

ad1uz1@r.postjobfree.com 318-***-**** Fort Worth, TX 76102

A hardworking individual known for learning quickly, taking detailed notes and asking questions for superior understanding. Committed to punctuality, accuracy and streamlining processes for increased productivity. Outstanding work ethic.

Phone etiquette

Typing

Customer service

Performance Improvement

RCF Scanner

Customer Relationship Management

Knowledge of a printer, scanner, and copier

General Motors Co Arlington, TX

Assembly Line Worker

08/2021 - 06/2022

Assembled components by examining connections for correct fit, fastening parts and subassemblies

Assembled component parts of items and completed hand-finishing of final products

Placed products in equipment or on work surfaces for further processing, inspecting or wrapping

Used established assembly instructions to complete jobs Recognized defective material and reported issues to management Maintained assembly and production equipment to meet operational goals Worked at fast and steady pace to meet production goals Used hand and power tools to assemble products.

Walmart Dallas, TX

Department Manager

09/2018 - 04/2021

Planned and led team meetings to review business results and communicate new and ongoing priorities.

Remained calm and professional in stressful circumstances and effectively diffused tense situations.

Resolved customer inquiries and complaints requiring management-level escalation.

Supported shrinkage and safety awareness, reviewed sales and inventory data, identified trends and prepared reports for management. Enforced safety rules and other policies to protect employees and minimize company liability.

Executed targeted merchandising and promotional plans to meet department sales goals.

Actually got number one in the entire market store #2996 JJs Fashion Monroe, LA

Sales Associate

06/2015 - 03/2018

Smiling and Greeting Customers

Tracked company inventories, moved excess stock and arranged products to improve sales

Summary

Skills

Experience

Reviewed files, recordings and other documents to obtain information to respond to requests

Collected payments and provided accurate change

Built and maintained relationships with peers and upper management to drive team success

Increased purchase amounts by cross-selling with similar products Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices

Sold various products by explaining unique features and educating customers on proper application or usage

Engaged customers in friendly, professional dialogue to determine needs Received and displayed product shipments on store retail shelves upon delivery

Completed daily recovery tasks to keep areas clean and neat for maximum productivity

Developed trusting relationships with customers by making personal connections

Answered incoming telephone calls to provide store, products and services information

Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items

Assessed customer needs to provide assistance and information on product features.

Richwood High School Monroe, LA

High School Diploma

05/2010

Education and Training

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