MICHAEL P. MILLER

Madison Wisconsin

608-***-**** • ad1uxp@r.postjobfree.com

Experienced and proven Project Management professional with solid history of effective innovation and integration of various product platforms. Broad knowledge in full software life cycle development, training and change management. Able to collaborate with stakeholders and development team members at all levels of the organization. TECHNICAL PROFICIENCY

• Azure DevOps

• Microsoft Power Automate

• PPM Express

• Manage Engine Service Desk

• Jira / Confluence / Trello

• Microsoft Power BI

• Snowflake

• Microsoft Office Products

• MS Project

• Zoho Analytics

TECHNICAL AFFILIATIONS

• PMP Certified Project Manager

• Advanced Management and Leadership

Certificate (Wisconsin school of business)

• Advanced Certified Scrum Master (CSM-A)

• Educator – Basic and Intermediate Excel for

MBNA (now Bank of America)

• Certificate in Supervisory Leadership

(University of Maine)

PROFESSIONAL EXPERIENCE

LANDS END DODGEVILLE, WISCONSIN (contractor) 2023

Project Manager

Using strong business communication skills, organization, technical experience, project ownership and personal drive, I have effectively led projects from inception to implementation. I have the ability to work in agile & waterfall methods as required in a fast-paced environment. I am comfortable working with technical and business users utilizing excellent listening, verbal, written communication and interpersonal skills. I am a problem solver utilizing all available options and collaboration to resolve issues. I have facilitated groups/teams to include planning, presentations, status reporting to business and C-level management. Key Projects:

• Employee Technology Computers (ETC): ETC was made up of four parts; user drive move to one drive(2000), Cisco server decommission(32) and phone upgrade 5 sites in UK Germany and United States, Conference rooms upgrade(16) and Thin client distribution(292). I reorganized the project using multiple project management tools to better show current state of the multiple moving parts. I focused the teams on the priorities, completing more tasks in a more comprehensive organized manner. I included stakeholders in planning and project completion increasing communication and collaboration for the team and users making our changes more transparent.

• Pin Pad deployment: Original machines deployed were not successful. The new firmware made transactions very slow and Master Card transactions would repeatedly error. The issues had been going on since May. I was able to get a single device downgraded with previous firmware, drove it to the store and installed it myself. We successfully tested for a week. After negotiating the re-deployment with the vendor covering the cost and providing hardware. The fix, and deployment of 17 stores was completed in 3 weeks.

• Data Science Platform innovation: Developers had been working on the project for some time. When I started, I arranged a demonstration for the team to present the product. After the demonstration it was clear the team did not have accurate requirements or testing plans. I arranged for a Business Analyst to join the team. I worked with the BA to create current work flow, future workflow, business and quality assurance requirements. The project was put on hold in October with a well organized plan and requirements to possibly be picked up in the future. HY CITE MADISON, WISCONSIN 2018 - 2023

PMO Analyst

Developed C-level executive dashboards and automated reports utilizing Power BI, Zoho Analytics and Azure DevOps. Extracted, transformed and loaded necessary data for dashboards and reports. Supported multiple Projects and development teams within project data driven solutions to assist in project status and resource allocation. Assisted Data Warehouse Director in various operational intelligence visualization reports to help monitor system health and product usability. Researched Snowflake as a resource for internal Data Warehouse. Utilized Python to review new data sets. Key Projects:

• Administration: Administer Azure DevOps and PPM Express access and process. I Developed and managed the DevOps Process including code release workflow, acceptance criteria and management sign off.

• Dashboards and Reporting: Created a company wide PMO Analytic suite to monitor project and ticket status across multiple teams. Developed department wide C level dashboards and reporting to allow tracking of key metrics of multiple projects across teams. Presented quarterly project status reports to management.

• Creation of PMO: Supported the development of policies and procedures for the Project Management Office. Administered DevOps and PPM Express.

Scrum Master / Project Manager

Facilitate all Scrum and planning meetings for the Hy Cite Sales and Finance team; support team goals and processes. Start and maintain team documentation including team definition of done, agreements, goals along with articles and books for those who might want to review or learn more about Agile. Seek out and develop people who were interested in backing up the Scrum Master and Product Owner, creating a pool of candidates already in training for the next opportunity. Work closely with the Product Owner to prioritize and refine the backlog. Key Projects:

• Team growth: I have highlighted the strengths and accomplishments of our team. I have aggressively looked for opportunities to learn and grow in new technologies. Defended sprints to keep the team focused and meet goals we've committed to. Work with the Product Owner to prioritize our backlog and create effective users stories the team can accomplish. Help to create a culture where we help each other, hold each other accountable for our commitments and maintain a high level of productivity.

• Individual development: I have spent time collecting the skills and goals of each member of the team. Working with the Manager, we have looked for, and created, opportunities for people to show their abilities. I have held special demonstrations for our IT leadership to see projects conceived and implemented by our team members.

• Change corporate culture: Working first to develop a culture in our team that continues to review our product and processes. Cerebrate our success as a team. Work with other teams to develop new methods of communication to break down silos of knowledge and barriers to growth. To bring individuals up to a standard level of quality regarding Development and Agile practices, then raise that standard to a new level for the entire department SOI / TRINET SAN LEANDRO, CALIFORNIA 2005 – 2018

Software Engineer

Collaborate with a diverse range of clients to complete development of projects within budget and ahead of schedule. Direct all aspects of project support to internal employees and third-party developers. Facilitate all Scrum and planning meetings for international teams; support team goals and processes. Collect and organize data; document processes and procedures for in- house educational purposes. High level of collaboration with the QA team for final changes on modified reports. Key Projects:

• Spearhead development and implementation of creating a template to standardize the gathering and storing of critical information in the development of report projects.

• Successfully managed a team of individuals accountable for approximately 300+ reports on development, testing, and production platforms.

Quality Assurance Manager / Site Administrator, Belfast, ME Directed a high-performance team of up to five employees located in Belfast, ME and Fort Mills, SC while overseeing and managing all QA projects. Delivered a high level of recruitment efforts for technically advanced individuals to fulfill a need of eight positions in Maine. Identified internal and external resources in order to provide staff members the opportunity to further develop their skills and encourage new responsibilities. Key Projects:

• Testing Strategy: Development of a testing strategy which enabled a product that provided a comparison of a high volume of material quickly and accurately which guaranteed the functionality of software.

• Training: Developed and documented training procedures, provided reports, and established standards for testing which resulted in an improved uniformity to release SOI products in a timely manner.

• Tracking: Logging, tracking, and documentation of identified defects associated with software releases and production changes through the Quality Assurance process. BANK OF AMERICA (FORMERLY MBNA), Belfast, ME 1999 – 2005 Tier II LAN Administrator

Provided technical leadership and project management support to over 3,000 NT 4.0, Windows 2000, and Novel workstations. Primarily supported the movement of departments and the hardware replacement projects. Provided in-house educational classes for Introductory Microsoft Excel.

Key Projects:

• Recycling Program: Managed all phases of a hardware recycling program which yielded a cost savings of $50K.

• Automated Inventory: Generated an Access database of inventory and reports for the Northern Region while reducing time spent collecting data during hardware upgrades.

• Control and Compliance: Provided control and compliance of software licensing, network administration and support, and audiovisual improvement.

EDUCATION

Bachelor of General Studies, Concentration in Business Administration University of Maine

Orono, Maine

Associate Degree in Commercial Arts

Madison College

Madison, Wisconsin

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