Curriculum Vitae

Dennis Sloan

**a Grattan Street, Dublin 2

DOB: 6th March 1980 - Nationality: Irish/Dutch – fluent in both languages

Mobile No. 087******* - Email: ad1uxc@r.postjobfree.com

Employment:

Oct 2004- Current:

Infosys / Microsoft - Order Transaction Specialist:

Responsible for excellent customer service for MBS products such as Great Plains, Navision, Solomon, CRM, RMS & Axapta to partners and end customers in whole of EMEA.

Processing new software licence orders, upgrades and maintenance.

Dealt with escalations from unhappy customers with unresolved queries who need a resolution speedily and precisely.

Ensuring service level commitments are achieved, working with peers, manager and internal departments to achieve the same.

Serve as backup support to other members on the team with the resolution of more complex or unusual problems.

Involved with the releases of systems, I have extensive product knowledge including Great Plains, RMS, Solomon and CRM.

Involved in UAT testing – working on new systems before general release.:

- Order & Credit processing,

- Creating new customer licenses

- Renewing licenses

- Providing quotes & problem solving

- Sending out & Tracking of media shipments (training manuals, installment cds)

- Providing registration keys and license cards

- Providing top customer service through mail and telephone.

Jan 2001- Sept 2003:

Agri Retail - Order Management Specialist:

Processing purchase orders, order/credit processing, dealing with invoice queries, providing quotes

Jul 1999- Jan 2001:

Scapino, The Netherlands – Assistant Manager:

Assistant Manager of large sports outlet –

Delegation of daily duties & roster planning

Processing deliveries & stock control

Customer relations

Cash handling, banking & general accounting

Merchandising

Face to face Sales

Education:

1996 - 1999:

College – Business Studies - Certificate :

Course content: Accountancy, Organisation, Production, Economics, Problem solving & decision making, Strategic Management, Business Environment.

1992 - 1996:

Leaving Certificate:

Subjects: Dutch, English, French, German, Computers, History, Geography, Biology, Maths. - Proficient in the use of MS Word & Excel.

General Interest:

Music, Sport, Computers

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