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Stephanie Dodson

@ Sacramento,CA ****9 2-916******* 4 ad1ux5@r.postjobfree.com

> Customer Service Representative bringing top-notch skills in oral and written

communication, active listening and analytical problem-solving skills. Enhances

customer experiences by employing service-oriented behaviors, understanding

customer desires and providing customized solutions to build loyalty.

+ Adaptable and Flexible * Health Insurance Plan Knowledge

¢ High-Volume Environments * Customer Satisfaction

PHARMACY SERVICE REPRESENTATIVE 03/2020 to 09/2022

CVS Specialty Pharmacy (Remote) Lenexa, Kansas

¢ Provided consultations and answered inquiries from patients, healthcare

professionals and physicians regarding drugs, potential side effects, and

specified use.

¢ Followed up with customers about resolved issues to maintain high

standards of customer service.

* Consulted with insurance company representatives to complete claims

processing, resolve concerns, and reconcile payments.

* Cross-trained and provided backup support for organizational leadership.

* Investigated and resolved accounting, service and delivery concerns.

* Reported prescription errors to pharmacist on duty and adhered to

company policies and procedures in relation to pharmacy errors and

quality assurance directives.

* Operated pharmacy systems to obtain patient prescription status,

SERVICE CENTER REPRESENTATIVE 07/2018 to 02/2020

Health Net (Aerotek) Rancho Cordova, CA

* Promptly responded to inquiries and requests from prospective customers.

* Processed customer service orders promptly to increase customer

Satisfaction.

* Offered advice and assistance to customers, paying attention to special

needs or wants.

* Educated customers about billing, payment processing and support

policies and procedures.

CUSTOMER SERVICE REPRESENTATIVE 10/2015 to 07/2018

Covered CA ( FANEUIL) McClellan Park, CA

* Provided excellent customer care by responding to requests, assisting with

product selection and handling ordering functions.

Diploma General Education 06/1986

Hiram Johnson High, Sacramento, CA

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