Customer Service Front Desk
Resume:
Emma Black
*** *** *** ******, ******** Springs, Colorado, United States, 80921
**********@*******.***
Clinical Shifts- 30 Hours working at the health care resort (rehab nursing home)
24 hours working at Centura memorial.
Professional Experience
Topgolf
April 2022 - Present
Food runner
Demonstrated an understanding of menu items and specials. Maintained an organized and clean work area
Assisted in stocking and rotating inventory. Greeted customers in a professional and friendly manner
Communicated effectively with kitchen staff and servers. Followed safety and sanitation guidelines and procedures
Monument Ice rinks
March 2022 - June 2023
Front Desk receptionist
Welcomed visitors by greeting them in person or on the telephone; answering or referring inquiries
Ensured all visitors signed in and out of the front desk log book. Managed the switchboard by answering and directing incoming calls. Scheduled appointments and maintained calendars
Processed mail and packages, and distributed them to the appropriate staff. Performed clerical duties such as filing, copying, faxing, and data entry
Maintained office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; and placing and expediting orders for supplies
Kneaders
October 2021 - April 2022
Crew Trainer
Trained and supervised new crew members in restaurant operations and customer service
Developed and maintained high standards of customer service, product quality and cleanliness
Demonstrated proper food handling techniques and safety protocols
Evaluated new crew member performance and provided feedback
Mentored crew members on problem solving and conflict resolution
Wendys
January 2021 - January 2022
Crew member
Welcomed customers in a friendly and courteous manner
Processed customer orders quickly and accurately in accordance with established procedures
Ensured customer satisfaction by providing outstanding customer service
Prepared food items according to company recipes and standards
Monitored food temperatures to maintain safety and quality standards
Cleaned and sanitized work areas, equipment, utensils, and dishes
Maintained a safe and clean work environment by adhering to all safety and sanitation policies
Education
High School Diploma August 2020 - May 2022 Pikes Peak Early College, 6113 Constitution Ave, Colorado Springs, CO 80915
in Nursing August 2021 – Present Pikes Peak State College, 2070 Interquest Pkwy, Colorado Springs, CO 80921
Key Skills
Bilingual
Fast Learner
Problem Solving
Time Management
Certifications
BLS July 2023 American Heart Association
Languages
Mandarin
Cantonese
References
Mark Vickers August 2023 - October 2023 Pikes Peak Nursing Professor
Raven Juniel April 2022 - December 2023 Topgolf Kitchen manager
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