H YMAN SMITH

B U S I N E S S P R O F E S S I O N A L

C O N T A C T S

317-***-****

ad1uwg@r.postjobfree.com

Fishers, IN 46038, USA

E D U C A T I O N

Bachelor of Business

Administration, Anderson

University, Anderson, IN

2007

Majors: Business

Administration and

Management

Indiana Honors General

Studies, North Central High

School

2002

S K I L L S

Business Analysis

Strategic Management

Outgoing and positive

attitude, and strong

negotiation skills

Highly presentable with well-

developed communication

skills (both verbal and written)

Relationship Building

Business Development B2B

Project management

Advanced Microsoft Office

Root Cause Analysis

Planning and Coordination

Report writing strength

Team player focused on

interpersonal relationships

with both leaders and

coworkers

R E F E R E N C E S

References available upon

request

A B O U T M E

Detail-oriented professional with over 10 years building and strengthening relationships with strategic business partners in freight, logistics and hospitality industries. Well educated and self-assured with superior communication skills, with a proven success record, succeeding plans and delivering value. Experienced in business analysis with a consistent focus on stakeholder engagement with emphasis on continuous process improvement, overseeing client projects, and operational results. Highly detailed- oriented, thriving in deadline driven environments. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

W O R K E X P E R I E N C E

Account Executive, Impact Networking Indianapolis, USA July 2023 - Present

Key responsibilities:

Manage assigned territory and development of new business.

Validate and work through new business needs that come through lead generation platform, sales development team, and personal prospecting efforts within your territory.

Conduct prospective client first-call virtual and in-person meetings.

Present technology and service demonstrations to prospective clients

Educate prospects on the value of Impact’s Managed IT, Cyber Security, Digital Transformation and Marketing services.

Conduct the in-person Business Transformation Assessment validation and proposal meetings with support from our Solutions Engineers and in-house team of experts. Manage prospective client pipeline using Impact’s CRM, Microsoft Dynamics 365.

Process orders in the CRM and Impact Sales order process.

Stay current with Managed IT, Cyber Security, Digital Transformation & Marketing solutions and demonstrate solutions to prospective clients at a high level.

Own sales pipeline and associated quota.

Develop and maintain relationships with customers that further develop the company’s positive reputation through exceptional customer service. Manage workload to organize and prioritize daily, weekly and monthly goals Account Executive, R+L Global Logistics Indianapolis, USA Mar 2022 – July 2023

Key responsibilities:

Help partners build territory plans and Strategic Alliances, preparing sales presentations, contracts, and proposals for new and existing business partners to meet monthly and quarterly goals.

Demonstrate expert understanding of the product offering to support partners in strategic opportunities, target key accounts in selected industries and gain targeted market share in key lanes.

Partner with the Capacity Procurement team to ensure loads are covered and dispatched.

Business Development Manager, Spot Freight Inc., Indianapolis, USA Jun 2020 – Jan 2021

Key responsibilities:

Demonstrate value add and continuous improvement strategies in the existing customer base.

Collaborated with marketing to develop strategies and campaigns to penetrate A and B level accounts (accounts with 3.5 million plus in transpend).

Made valuable contributions to planning of promotions, pricing and inventory levels, enhancing inventory flow, revenue and profits.

Performed competitive market and sales analysis and applied best practices to drive business strategy.

LTL Account Manager, Spot Freight Inc. Indianapolis, USA July 2019 - Jun 2020

Key responsibilities:

Built and strengthened long-lasting client relationships based on accurate price quotes and customer-centric terms.

Collaborated with marketing to develop strategies and campaigns to penetrate high profile targets, ensuring consistent communication with carriers to ensure KPI (key performance indicators) were met.

Was subject matter expert to both sales and account managers, collaborated with TL account managers to grow LTL business on current accounts (inside sales) Author Account Manager, Wiley Publishing, Indianapolis, USA Aug 2015 - July 2019

Key responsibilities:

Managed and built author relations (over 900 accounts), maintained relationship between authors and Wiley, processing, providing book sell numbers, as well as liaison between author's and clients to ensure book delivery.

Ensured consistent communication with customers to ensure repeated success, as well as communication with carriers to ensure KPI (key performance indicators) were met.

Ensured communication to all key customer stakeholders involved in the decision process.

Achievements:

Involved in continued growth of current accounts (increased revenue by 32%), Wiley Publishing.

Consistently achieve goal by 15% year over year. Mass Spec Database Account Manager, Wiley Publishing, Indianapolis, USA Aug 2014 - Aug 2015

Key responsibilities:

Managed relationship with, i.e.: Bio-Rad, Perkin Elmer and TA Instruments/Waters, ensuring monthly meetings took place to assess and understand client's needs to provide list of new products and updates to present databases. Achievements:

Expanded sales by 15% by facilitating client satisfaction and renewing customer relations.

Inbound Customer Care Agent, Wiley Publishing Indianapolis, USA Aug 2010 - Aug 2014

Key responsibilities:

Provided functional guidance, training and assistance to lower-level staff.

Followed through on all critical inter-departmental escalations to increase customer retention rates.

Contact this candidate